Responsible for the preparation of the call center and the Department of technical support; Responsible for the preparation of organizational structure and business processes; Responsible for recruiting and training of Engineers; Responsible for CRM software requirements determination; Responsible for data analysis and reporting.

1. Responsible for Technology department,Call Center and 5 offices more than 20 pepole daily management. 2. Responsible for on-line customer service and business development, including customer system maintenance, repair processing, customer demand for mining and secondary expansion.Customer satisfaction above 94.62%, online customer site quantity increased by 28%. 3. Responsible for ERP on-line project management, including the customer demand research and confirmation, external test, trial, online, training, etc.Project on-line success rate above 95%. 4. Coordinate sales, R & D and production, ensure project progress.5. Responsible for customer service training system building and performance evaluation.6. Optimizes the CRM system, strengthen the service classified statistics, provide the data support for after-sale cost controlling and service efficiency promotion.7. Responsible for customer information degree assessment, provide information planning to customers and help customers strengthen informatization construction, promoting the informationization benefit.

1.Responsible for Technology department, Call Center, Training Center and Assembling ＆ Logistics Center in after-sale service department more than 50 people daily management. 2.Responsible for customers maintenance , renewal, extension and supplies sales promotion. In one year, service center achievements had promoted 21.26%, customer satisfaction improved to 90.43% from 81.76% with my hard working. 3.Set up training center and new technical training mechanism, the training cycle was shortened to 3 months from 6 months. Trained 16 engineers for the technical department who were 36% of total number, 4.Responsible for customer information and service data statistical analysis. Taken 2 months of spare time to develop new business management system, standardized the management of customer information and improved call center efficiency by 20%. 5.Responsible for the after-sale service center staff's achievements appraisal and the drive measure. 6.Handle customer complaints and responsible for corrective and preventive measures. 7.Responsible for relationship management with Canon, Toshiba and sharp.

1.Responsible for refurbish center, high tech repair center and training center in after-sale service department 40 people daily management. 2.Set up refurbish center to handle inventory defective phone. Maked 50K units refurbishment in half year, saved RMB 50M cost. 3.Organize training center, promoted motherboard repair quantity 10 times for high-tech repair center in 3 months . 4.Create and optimize business procedure for 3 departments, promoted the physical distribution cycle from 48 hours to 24 hours. 5.Responsible for external cooperation factory （TCB and CECM） handsets refurbish production management, including productive plan management, material management and quality control. 6.Responsible for 179 authorized service agents of technical support, business training and logistics management 7.Gather and analyze the general quality information of products. Manage all services and product quality related interfaces between sales, service agents, factories and design house to ensure timely response to customers' needs. 8.Responsible for verification the after-sale service provision in the commercial purchase contract.