Hubert Thomas Email & Phone Number

South Bend, Indiana, United States

During my tenure, I had the privilege of overseeing the Digital Services team, where my focus was on ensuring high-quality work output, efficient time management, and fostering strong inter-departmental relationships. Leading this team, I directed a range of diverse digital projects, delivering innovative solutions that transcended various city departments. My role required a comprehensive understanding of city processes, enabling me to guide our team in areas where digital enhancement was… Show more During my tenure, I had the privilege of overseeing the Digital Services team, where my focus was on ensuring high-quality work output, efficient time management, and fostering strong inter-departmental relationships. Leading this team, I directed a range of diverse digital projects, delivering innovative solutions that transcended various city departments. My role required a comprehensive understanding of city processes, enabling me to guide our team in areas where digital enhancement was necessary for improvement.Additionally, I served as the principal advisor on IT investments, policies, and standard operating procedures (SOPs) related to digital services, web enhancements, and digital communications. My leadership extended to a team of nine individuals, where we collectively drove the development and management of an extensive digital service project portfolio. These efforts had a citywide impact, enhancing operational efficiencies across various departments.One of my key achievements was the development and execution of training programs in Power Automate, Monday.com, JotForm, and Dynamics. These initiatives elevated our internal capabilities in low-code automation and digital solutions, empowering our team to deliver even more impactful projects. As a contributor to key IT strategies, I played a significant role in influencing advancements in digital services, web functionalities, and digital communications. Additionally, I initiated and managed the formation of a new digital team, expanding the department's scope and impact, further solidifying our commitment to innovation and excellence. Show less

In my role, I played a central role in implementing business solutions across various systems, always applying industry best practices to ensure optimal functionality. This involved the development of essential tools such as Functional Requirements and Test Matrices, and I took the lead in providing Dynamics 365 training to our teams. To ensure successful project outcomes, I facilitated project requirement gatherings and introduced agile development procedures to foster flexibility and… Show more In my role, I played a central role in implementing business solutions across various systems, always applying industry best practices to ensure optimal functionality. This involved the development of essential tools such as Functional Requirements and Test Matrices, and I took the lead in providing Dynamics 365 training to our teams. To ensure successful project outcomes, I facilitated project requirement gatherings and introduced agile development procedures to foster flexibility and responsiveness.To enhance project clarity and streamline our processes, I introduced Functional Requirement Pre-questionnaires, which proved to be a valuable tool in capturing stakeholder project needs more efficiently. Additionally, I engaged in gap analyses with customers to identify and address critical operational gaps, ensuring that our solutions were closely aligned with their requirements.One of my notable accomplishments during this time was managing a CMS project for the federal government. This challenging endeavor allowed me to apply my expertise in implementing solutions and coordinating efforts to meet the specific needs and regulations of a government agency. Show less

South Bend, Indiana, United States

I played a pivotal part in steering the development and implementation of business solutions, always striving to integrate best practices to enhance system functionality. This encompassed overseeing the creation of Functional Requirements and Test Matrices, where I led Dynamics 365 training for staff across the entire company. To ensure the success of our projects, I facilitated requirement gathering meetings and engaged in customer interactions to perform gap analyses, gaining a deep… Show more I played a pivotal part in steering the development and implementation of business solutions, always striving to integrate best practices to enhance system functionality. This encompassed overseeing the creation of Functional Requirements and Test Matrices, where I led Dynamics 365 training for staff across the entire company. To ensure the success of our projects, I facilitated requirement gathering meetings and engaged in customer interactions to perform gap analyses, gaining a deep understanding of our business needs.One of my notable contributions was pioneering agile development procedures, fostering a dynamic and responsive project management environment. This agile approach allowed us to adapt swiftly to changing requirements and deliver results more efficiently. To further optimize our processes, I developed and implemented Functional Requirement Pre-questionnaires, streamlining the capturing of stakeholder project needs. Additionally, I customized the Functional Requirements and Test Matrix template to better align with the unique operational demands of our company.In my interactions with customers, I conducted in-depth business requirement discussions, effectively identifying and addressing critical operational gaps. This personalized approach ensured that our solutions were tailored to meet the specific needs of our stakeholders, ultimately contributing to the success of our business initiatives. Show less

Elkhart, Indiana Area

During my tenure, I played a pivotal role in driving the integration of industry-best practices into our business systems, resulting in enhanced operational efficiency. My leadership extended to the development and optimization of project management methodologies and digital transformation strategies, fostering a culture of continuous improvement.I spearheaded the creation and deployment of precise Functional Requirements and Test Matrices for over 10 projects, ensuring meticulous execution… Show more During my tenure, I played a pivotal role in driving the integration of industry-best practices into our business systems, resulting in enhanced operational efficiency. My leadership extended to the development and optimization of project management methodologies and digital transformation strategies, fostering a culture of continuous improvement.I spearheaded the creation and deployment of precise Functional Requirements and Test Matrices for over 10 projects, ensuring meticulous execution and project success. Additionally, I orchestrated transformative requirement sessions, effectively translating intricate needs into actionable project plans that aligned with our strategic goals.Facilitating the seamless onboarding of third-party vendors was another critical aspect of my role, as it enabled them to integrate smoothly into our project workflows. I also took the initiative to establish a CRM team, strategically filling crucial organizational gaps and furthering our capabilities.As a proponent of agile methodologies, I championed their adoption and nurtured a culture of flexibility and continuous improvement within the organization. To optimize stakeholder engagement, I introduced tailored pre-questionnaires, aligning templates dynamically with evolving business needs. Show less

Mishawaka, Indiana

I had the opportunity to make significant contributions to our CRM and system efficiency. I developed Power Apps that opened up external client access to our CRM, greatly improving user interaction and extending our reach. Furthermore, I engineered plug-ins using Visual Studio, fine-tuning our Dynamics 365 CRM functionality to operate optimally.Over the course of my tenure, I led three full lifecycle implementations of Dynamics 365 CRM, ensuring their successful deployment and providing… Show more I had the opportunity to make significant contributions to our CRM and system efficiency. I developed Power Apps that opened up external client access to our CRM, greatly improving user interaction and extending our reach. Furthermore, I engineered plug-ins using Visual Studio, fine-tuning our Dynamics 365 CRM functionality to operate optimally.Over the course of my tenure, I led three full lifecycle implementations of Dynamics 365 CRM, ensuring their successful deployment and providing continuous support to maintain their effectiveness. I also played a key role in implementing Office 365 to manage security access and oversee Microsoft licenses, bolstering our system's security and compliance.To enhance our on-the-go capabilities, I established mobile device access to CRM/ERP systems, making sure our teams could remain productive even outside the office. Additionally, I integrated a business card reader into Dynamics 365, streamlining data input for greater efficiency. I also orchestrated seamless data migrations, moving our data from Salesforce to Dynamics 365 and executing a migration from the OLEDB system to Dynamics 365, ultimately enhancing system performance.Moreover, I designed and implemented five CRM systems for various companies, tailoring each one to their unique needs, which allowed us to deliver personalized solutions. Lastly, I successfully managed the migration of three companies from OLEDB to Dynamics 365 CRM, utilizing SSIS for efficient data transfer. Show less

In my role, I meticulously managed client SSLs, ensuring the seamless operation of diverse websites. This involved overseeing traffic ports and maintaining optimal uptime and downtime statuses, guaranteeing a reliable online presence for our clients. Additionally, I was responsible for monitoring intrusion detection systems, enabling us to swiftly detect and mitigate unauthorized access attempts and potential data breaches, thereby safeguarding our digital assets and user data.Furthermore… Show more In my role, I meticulously managed client SSLs, ensuring the seamless operation of diverse websites. This involved overseeing traffic ports and maintaining optimal uptime and downtime statuses, guaranteeing a reliable online presence for our clients. Additionally, I was responsible for monitoring intrusion detection systems, enabling us to swiftly detect and mitigate unauthorized access attempts and potential data breaches, thereby safeguarding our digital assets and user data.Furthermore, I provided hands-on end-user desktop support to internal stakeholders, ensuring operational efficiency and rapid issue resolution. This commitment to support allowed our teams to maintain productivity and minimized downtime.As part of my responsibilities, I spearheaded the maintenance and supervision of enterprise server environments, spanning Development, Test, and Production realms, as well as their corresponding internal systems. This comprehensive oversight was critical in ensuring the stability and reliability of our systems.Moreover, I established a robust collaboration with remote office personnel, extending unparalleled support to over 50 end users. This effort fostered a cohesive work environment and enabled our remote teams to seamlessly integrate into our organization, contributing to our overall success. Show less

South Bend, Indiana Area

I help certify veteran students so that they may receive their education benefits.

Master Of Business Administration - Mba, Business, 3.8

Bachelor Of Science - Bs, Management Information Systems, General, 3.7

Bachelor Of Business Administration (Bba), Management Information Systems, General

Activities and Societies: MIS Club, Veteran Student Organization, Black Student Union Club, South Bend Parks Foundation website committee.

Associate'S Degree, Computer Science, 3.00

This was a online college.