As a service agent at Management OPS, I assisted passengers with reduced mobility, guiding them from the check-in counter to the aircraft door. I facilitated boarding processes, luggage deposition, and smooth transitions, delivering unmatched customer satisfaction. I also deepened my operational expertise, navigating diverse challenges and scenarios with agility and precision.Prior to that, I was an operator at Alstef Group, where I was instrumental in managing the efficient movement of luggage through multiple checkpoints. I harnessed the capabilities of automated systems, upheld baggage compliance, and handled non-standard baggage. Additionally, I served as a frontline customer service associate at Wendy's, where I processed customer transactions, maintained cleanliness and safety standards, and encouraged customer loyalty. Through these experiences, I have developed proven skills in customer service, operations management, and skilled multi-tasking. I am currently pursuing a high school diploma at École Secondaire Cavelier de Lasalle, where I am eager to learn and grow. I am keen on opportunities that allow me to further elevate my capabilities and contribute to the success of dynamic and customer-centric organizations.