Hubert Wong Email & Phone Number

Kuala Lumpur, MY

Federal Territory Of Kuala Lumpur, Malaysia

As an Customer Support Associate, I am responsible for driving growth and customer satisfaction within the North American market. I drive operational excellence by managing high-impact transactions, ensuring compliance, and optimizing support processes. I collaborate closely with cross-functional teams to resolve complex customer issues, refine operational.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

In my current role as a Customer Service Team Lead, I lead and motivate a team of agents to achieve performance targets and consistently deliver excellent customer service. I provide ongoing coaching, mentoring, and feedback to team members to enhance their skills and overall performance. Fostering a positive and collaborative team culture is a key focus.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

As a Rotational Coach, my role was integral to the success of our new hire training programs, encompassing Classroom Training, Apprenticeship, and On-the-Job Training. In this dynamic position, I actively contributed to the management of class dynamics, ensuring optimal participation and engagement. My expertise in the subject matter, coaching skills.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

As a Senior Customer Service Specialist at American Express, I provided world-class customer service to the US market. My role involved addressing customer inquiries and concerns via calls, utilizing a customer-first approach to build valuable client-brand relationships. I excel in understanding customers' current and future needs, ensuring first contact.