PURCHASING MANAGER (2007 to 2021)Serve as the purchasing manager for a variety of products at this national wholesaler; conduct in depth market research regarding applicable price points to stay competitive. Ensure high demand product procurement and maximize low risk/high reward opportunities. Conduct inventory analysis to lower costs and improve the bottom line. - Supervise a team of four, including three buyers and one expeditor; create challenging yet attainable goals based on previous achievements for each employee.- Oversee all orders to ensure the proper price points for each purchase.- Conduct negotiations with vendors.- Direct operations for the expeditor, including 10,000 unique SKU’s across five distribution centers.- Research and negotiation led to a $1.4MM savings in 2013 and a $300K savings in 2007.RETURNS MANAGER (2012 to Present)Separated the returns department from customer service to increase efficiency. Produced procedural guidelines and conducted training for the department.- Improved customer service ratings by decreasing the return authorization time from four days to one hour.- Manage a team of six employees, including one supervisor, three warehouse returns processors and two front office customer service representatives; coach, mentor and train each employee.- Designed and implemented a labeling system which identified trends in customer returns.TECHNICAL SUPPORT MANAGER (2013 to Present)Launched the Technical Support Department as a subsidiary of the Returns team for the house brand of compatible imaging supplies. Serve as the liaison between the suppliers and the Returns Supervisor. - Collaborated with IT to create a web based platform.- Supplemented the Returns team to create the Technical Support Department, decreasing cost and maximizing efficiency.- Trained the returns department on new processes and procedures.Buyer/Senior Buyer (2001 to 2007)Expeditor (2000 to 2001)

Divisional Training Petty OfficerHost of the "Weekday Wallfllower" radio showHost of many MWR acitivities