Huda Ayesh personal email
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I hold a master's degree in marketing,& a bachelor's degree in accounting. I also have a certified assessor from EFQM, a certified European Business Competence * Licence (EBC*L) - level A, a certified mentors and certified lead assessor from King Abdullah II center for Excellence, a certified master trainer from JEDCO in leadership topic, and have obtained a certified ILO Participatory Gender Audit Facilitator, I have recently obtained Diploma from the Swedish Institute SHE 2022 Leadership Program on 16th of November 2022.I have over 20 years of experience in various fields, including basics of accounting, marketing & sales, training development, project management, customer services, monitoring and evaluation, excellence Models, strategic planning, women economic empowerment, and gender diversity and inclusion.I have conducted training needs assessments for many clients,& have capabilities related to Mystery Shopping Projects and Customer Assessment Satisfaction Surveys. In addition, I am an experienced project manager for training and consulting projects. Furthermore, I have conducted professional training courses in the domain of customer service and soft skills programs, and gender in Jordan and abroad. I also participated in many human capital development projects as a trainer and trainer assistant, and as a quality assuranceIn addition, I was selected by King Abdullah II Center for Excellence to participate in the assessment process for different Awards since 2014. & selected by Dubai the Model Center - the Executive Council – Government of Dubai to participate in assessment process for Distinguished Government Service Centers in 2014, selected by King Abdullah II Center for Excellence to participate in assessment process for Distinguished Government Service Award in 2014 (second session), selected by Abu Dhabi Excellence Award to participate in assessment process for institutions in September 2013, selected by King Abdullah II Center for Excellence to participate in assessment process for governmental and private sectors in the run of 2012/2013, the same year I became a certified assessor in EFQM.Since 2016, all my experience in managing and leading program and projects has been related to women empowerment in the economic and political aspects. In addition, I contributed in the development process of JNCW’s National Women strategy (2020-2025), Building on the findings of the national consultations, the Theory of Change-based analysis, and in alignment with national and international commitments.
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Project ManagerJordanian National Comission For Women May 2017 - Oct 2022Amman, JordanProject manager
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Project Manager- Women Empowered Leadership In Political SphereJordanian National Commission For Women (Jncw) Jan 2019 - Dec 2020Amman, JordanKey Achievements: Lead the development of a policy paper entitled “Mechanisms and recommendations proposed to support trade unions and professional associations to increase effective women’s participation in decision-making positions", which contains the reality of women’s participation in decisions making positions in trade unions and professional associations in Jordan, challenges, and suggested recommendations to increase the active representation of women in decision making positions in trade unions, and professional associations.Lead the process of developing corrective action plans based on recommendations of the policy paper for three professional associations and one for the General Federation of Trade Unions.Supported the process of conducting gender audit for three trade unions, and three professional associations, as I am an accredited Gender Audit Facilitator (PGA) from the ILO.Contributed in developing a learning document for the educational Fast Leadership Program for Elected Members in the Local Administrative Councils.Managed the project’s budget extremely well, with no financial falls throughout the project.Contributed to the HIVOS’ Outcome Harvesting Stories.Project is fully implemented and closed end of September 2020. 100% on-time completion. Outcomes of the project are achieved and reported efficiently. Managed to have donors prioritize JNCW for future fund. I became a Certified ILO Participatory Gender Audit (PGA) Facilitator in October 2019
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Expert - Employment Of BadiaMinistry Of Labor Apr 2015 - May 2017Amman - JordanMain Responsibilities includes, but not limited to:• Develop plans and projects that will develop and improve employment in Al-Badia areas as well as follow up their implementation on the ground.• Contribute to the development of the national strategy for employment regarding the development of employment in Badia areas.• Contribute to policy-making for the activation of employment in Al Badia areas.• Develop programs and mechanisms to absorb the unemployed people in Badia areas.• Supervise the implementation of projects and programs running in Al Badia areas.• Prepare periodic reports on the progress and achievements and obstacles and propose solutions that contribute to the progress of the work.• Determine all entities in developing Al-Badia areas and to find points of intersection with the employment areas.• Coordination with the relevant authorities Badia issues.
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Senior Monitoring & Evaluation - Internal Audit & Control UnitEmployment-Technical & Vocational Education & Training Fund (E-Tvet Fund) Apr 2014 - Apr 2015Amman- Jordan• Work on the organization performance development and contribute to the development of the Strategy plan of the Fund to suit Initiatives on Jordan level like National Employment Strategy, and the National Agenda, the Executive Development program for the provinces, Hashemite Fund for Badia Development, Strategy of Training and Employment of technical and vocational.• Study and audit documents of development projects that apply to the Fund within the target groups (women, disabled, underprivileged areas (AlBadia, areas of poverty), unemployed youth to work, areas where the unemployment rate rises.• Participate in the Employment days.• Monitoring and evaluation of projects financed by the Fund, preparation of periodic reports on the progress of the work, and study projects weaknesses and strengths which exposed the projects.• Develop and put performance indicators and follow-up projects.• Field visits to evaluate the project, direct supervision of projects on the ground.• Develop procedures for monitoring and evaluation, participate in the preparation of the organization system of monitoring and evaluation.
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Projects ManagerStrategic Center For Organizational Performance Improvement - Scopi Nov 2011 - Oct 2012Amman - Jordan1st of November. 2011 till 31st of October 2012Strategic Center for Organizational Performance Improvement (SCOPI) Company Role: Organizational Excellence, Human Performance Improvement (HPI), Customer Experience Management, Learning Technology Consulting & Training, Events, Workshops & Public Seminars. Job Title: Projects Manager Main Responsibilities includes, but not limited to:• Following up all the company’s projects (Training, Consulting, Solution, & Excellence) from the begging stage, implementation stage, quality assurance stage till closing with success.
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Training ManagerStrategic Center For Organizational Performance Improvement (Scopi) Jan 2011 - Oct 2011Amman - JordanMain Responsibilities includes, but not limited to:• Prepare the yearly and quarterly training plan and announce it one month prior the start date along with course outline and flyers.• Develop training plan for center – on monthy basis.• Maintain training programs current.• Recruiting trainers by searching for them, interviewing them, and contracting with them.• Monitor instructor performance to verify training is conducted as outlined in approved training materials and in a manner that motivates personnel to learn.• Working on enlarging pool of instructors on continuous basis.• Delivering best quality and high-end training courses in soft skills area.• Assuring that all Instructors are scheduled properly and that all scheduled courses are delivered properly• Coordinating with the “Sales Coordinator” to insure that Instructors and classes (in and outside SCOPI premises) are available according to requirements.• Assuring the quality of delivered courses. • Creating and adhering to the division and department budget.• Involved in pre-sales activities and assisting in closing deals. • Working and coordinating with the Sales Department and clients regarding customized courses and training programs.• Responsible for creating and coordinating necessary training material when needed.• Working with all of the other people in the training area as a team player, and being committed to the overall success of the training department and the company as a whole.• Participating in the strategic planning and implementation of these plans for the company.• Providing consulting, making need analysis, preparing proposal for clients.• Develop training programs according to approved methodology.• Develop improved methods to meet training and facility objectives and goals as required.
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Projects & Sales SupervisorStrategic Center For Organizational Performance Improvement (Scopi) Feb 2010 - Dec 2010Amman - JordanFeb. 2010 till December 2010 Strategic Center for Organizational Performance Improvement (SCOPI) Company Role: Organizational Excellence, Human Performance Improvement (HPI), Customer Experience Management, Learning Technology Consulting & Training, Events, Workshops & Public Seminars. Job Title: Projects & Sales Supervisor Main Responsibilities includes, but not limited to:• Develops scope of work for special projects.• Supervise and completes the requested work including unscheduled Work Requests and requirments.• Interview, select, and maintain an effective work force.• Manage and evaluate project needs, timeframes, and costs for the market.• Interface and coordinate with operations and account management to met needs of customer and operations.• Generate project and budgetary estimates.• Manage and monitor workflow within operations.• Recommend solutions and changes for improving service levels.• Communicate effectively with employees regarding benefits and other changes which affect employees.• Provides training and updates to the concerned employees at the organizations.• Ensure prompt and accurate completion of all service requests by customers.• Research and resolve service issues and implement solutions.• Provides on site training to the customer when requested.• Manage department performance through motivation, monitoring, and coaching.• Build internal and external relationships through exceptional problem solving, ownership and follow- through.• Consistently meet/exceed customer service standards.• Accurately process operational data and information.
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Sales & Support Training Division SupervisorOptimiza Academy (Was Executrain Of Jordan) Dec 2007 - Jan 2010Amman - JordanDec. 2007– 31 Jan. 2010Optimiza Academy (Was ExecuTrain of Jordan)Company Role: Full International Training Solutions ProviderJob Title: Sales & Support Training Division SupervisorMain Responsibilities includes, but not limited to:• Delivering best quality and high-end training courses related to his/her experience• Assuring that all Instructors are scheduled properly and that all scheduled courses are delivered properly• Assuring the quality of delivered outside courses (hotels) by his/her division instructors.• Involved in pre-sales activities and assisting in closing deals • Engaged in marketing and PR activities related to division’s objectives and tasks• Working and coordinating with the Sales & Marketing Department and clients regarding customized courses and training programs.• Working with all of the other people in the training area as a team player, and being committed to the overall success of the training department and the company as a whole• Participating in the strategic planning and implementation of these plans for the company.• Contacting the clients after signing the contract.• Schedule the client for the signed contract training session.• Responsible for reservation hotels and availability for hotels and meetings rooms concerning training session.• Support and develop sales proposal and outline needed.• Responsible for marketing ads and material for the sales department.• Distribute tasks on the team upon each project develop and prepare sales presentation when needed.• Insure customer’s satisfaction by sending thanking letters and signing the contact and continues follow up.• Supervise and follow up in all the tasks with all the teams.• Prepare weekly status report about the clients that has active project.
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Business Training Consultant - Training DivisionOptimiza Academy Jul 2006 - Nov 2007Amman - Jordan/2006 – present Optimiza Academy (Was ExecuTrain of Jordan) Company Role: Full International Training Solutions Provider Title: Business Training Consultant - Training Division Main Responsibilities includes , but not limited to:• Assisting in the recruiting trainers by searching for them, interviewing them, and contracting with them.• Working on enlarging pool of instructors on continuous basis• Prepare the yearly and quarterly training plan and announce it one month prior the start date along with course outline and flyers • Delivering best quality and high-end training courses in soft skills area.• Assuring that all Instructors are scheduled properly and that all scheduled courses are delivered properly• Coordinating with the “Sales Coordinator” to insure that Instructors and classes (in and outside Optimiza Academy premises) are available according to requirements• Assuring the quality of delivered courses • Creating and adhering to the division and department budget• Involved in pre-sales activities and assisting in closing deals • Engaged in marketing and PR activities related to division’s objectives and tasks• Working and coordinating with the Sales & Marketing Department and clients regarding customized courses and training programs• Responsible for creating and coordinating necessary training material when needed• Working with all of the other people in the training area as a team player, and being committed to the overall success of the training department and the company as a whole• Participating in the strategic planning and implementation of these plans for the company• Performing any additional tasks assigned by the Head of Training & Consulting Department• Providing consulting, making need analysis, preparing proposal for clients. -
Administration Assistant For President Assistant In Marketing Dept.Arab Academy For Banking & Financial Science Jan 2005 - Dec 2005Amman - JordanJan. 2005 – Dec. 2005Arab Academy for Banking & Financial Science Company Role: Education & Training Solutions Job Title: Administration Assistant for president assistant in marketing Dept. Main Responsibilities includes, but not limited to:• Indoor and outdoor sales.• Follow up the contract with customers.• Prepare for event and promotion.• Engaged in marketing and PR activities related to division’s objectives and tasks.• And any other issues related to marketing dept.
Huda Ayesh Skills
Huda Ayesh Education Details
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Swedish Institute She 2022 Leadership ProgramDiploma -
International Labor OrganizationCertified Participatory Audit Approach - Pga
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Jordan UniversityMaster Degree - Mba
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Birzeit UniversityB.A Degree - Berizt – Palestine
Frequently Asked Questions about Huda Ayesh
What is Huda Ayesh's role at the current company?
Huda Ayesh's current role is MBA, Certified EFQM & Excellence Assessor, Certified PGA Facilitator.
What is Huda Ayesh's email address?
Huda Ayesh's email address is do****@****hoo.com
What schools did Huda Ayesh attend?
Huda Ayesh attended Swedish Institute She 2022 Leadership Program, International Labor Organization, Jordan University, Birzeit University.
What skills is Huda Ayesh known for?
Huda Ayesh has skills like Management Consulting, Strategic Planning, Project Management, Team Leadership, Business Strategy, Budgets, Program Management, Change Management, Management, Coaching, Account Management, Training.
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Noor Al-huda Ayesh
Sana'a
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