Service Delivery Consultant assigned to all Saudi accounts to manage all Quality Management aspects end-to-end. The Quality Manager makes sure that all opportunities, programs and project are delivered to the customer with high quality according to the contractual specifications.The Quality Manager according to ISO 9001 quality standard and CMMI makes sure that all IT processes are defined, documented, implemented, measured and reported.The Quality Manager is also the ITSM Manager that makes sure that all ITIL processes within Service Strategy, Service Design, Service Transition, Service Operations and Continues Process Improvement are implemented and followed, the Quality Manager monitors/audits/reports the Process Managers/owners for better and improved IT Services.The Quality Manager leads the Quality Control and Quality Assurance activities in Service/Application Design, Development and Testing part of the SDLC life-cycle, making sure that TOGAF/SOA Services Design standards are followed and that all Functional/Non-Functional, System Integration, User Acceptance, Security and Performance Tests have been conducted and the candidate Release/Package is ready to be deployed in Production Environment and handed over to operations.

HPE merged with CSC (Computer Sciences Corporation) which was an American multinational corporation that provided information technology (IT) services and professional services founded in April 1959 to create DXC Technology.

Part of the Network Roll-Out (NRO) regional Performance & Quality Management Team, the Quality Manager is primarily responsible for driving the quality assurance activities within the assigned Customer Unit (CU). I am the key interface between the CU NRO head and the Quality Management Team for all the quality aspects of the NRO opportunities and programs. I work closely with the head of Quality Management and the regional Service Delivery-Quality (SD-Q) SPOC for defining and developing the quality framework and tools for the NRO service line. I am coaching/supporting the NRO program and project Managers in the execution of the NRO quality framework that focuses on the PROPS-C Project Management Methodology for customers across the Solutioning/Sales phases (SDP1 till SDP3) and Delivery phases (SDP3/TG2 till TG5/SDP4).

Provides technical support in both customer engagements and solution offerings. Part of the core 3 team in the pre-sales process, the CSR (Customer Service Representative) role includes the technical design proposal for the RFP (Request for Proposal) from the customer. Provide Technical presentations and Value argumentations based on Product area knowledge and proof points from the market. Create generic tender documentation. Analyze and feedback new customer requirements. Participate in customer meetings and discussions. Part of the solution team in the delivery process to insure smooth closure of the project.

The functional role Solution Configuration Manager is the role of controlling Delivery Projects and Solution Management activities starting from the pre-analysis phase and continues until the end of the solutions lifecycle. It requires deep understanding of the Change and Release Management Processes part of ITIL/eTom/PMP and PROPS-C.

4 years of experience in the area of system integration testing which is a vital part of the Solution Development Life Cycle (SDLC), testing projects for Riyadh Bank under IT-Governance division. This roll involves technical and deep understanding of the requirements, design, impact on other systems and flow of events from system to system. I learned the techniques of system integration testing and gained the skills of quality assurance.