Planning and Team Leadership:• Led cross-functional teams in problem-solving activities and developed key performance indicators to measure operational effectiveness.• Built and managed strong teams to meet process and production demands.Staffing and Development Management:• Oversaw recruitment, orientation, and overall staffing responsibilities.• Assessed employee development needs, provided feedback, and resolved conflicts to maintain a positive work environment.Process Improvement and Efficiency:• Monitored and enhanced the efficiency of processes, team performance, and customer service.• Implemented process improvement initiatives that increased productivity, reduced costs, and improved quality.Reporting and Root Cause Analysis:• Created detailed performance reports for individual departments.• Analyzed data from daily reports to identify trends in production metrics and areas for optimization.Customer Service Management:• Resolved customer complaints promptly, ensuring optimal satisfaction levels.Vendor Management:• Established and maintained effective relationships with vendors, negotiating pricing, and securing essential materials for production.Logistics Coordination:• Planned and executed logistics for events, including venue selection, scheduling, and coordination of resources.Supply Chain Management:• Coordinated with vendors, clients, and team members to ensure all aspects of event logistics were handled efficiently and effectively.Program Management:• Managed event timelines, ensured the smooth execution of activities, and addressed any issues that arose.

• Event Concept and Design: Develop creative themes and concepts tailored to client needs.• Budgeting and Financial Management: Oversee and manage event budgets and expenses.• Venue and Vendor Management: Select and manage venues, catering, audiovisual, and other vendors.• Logistics and Coordination: Handle logistics, transportation, and coordination of talent and entertainment.• Team Leadership and Communication: Lead event teams, communicate with clients, vendors, and stakeholders.• Execution and Evaluation: Manage on-site operations, ensure smooth event flow, and conduct post-event evaluations.

• Initial Consultation: Meet with couples to understand their vision, budget, and scope of services.• Wedding Planning: Develop and manage timelines, budgets, and vendor contracts; coordinate with vendors and plan layouts.• Vendor Management: Research, recommend, and hire vendors; manage contracts and deliveries.• Wedding Design: Assist with theme, colour scheme, and decor; coordinate with decor vendors and florists.• Logistics and Coordination: Oversee rehearsal, ceremony, and reception setup; manage coordination with all parties involved.• Wedding Day Execution and Post-Wedding: Supervise setup and execution on the wedding day; handle troubleshooting and complete final details, including feedback collection.

• Student Engagement: Create and implement strategies and programs to build a strong student community.• Student Support: Offer guidance on academic, personal, and career issues, and connect students with resources.• Communication: Act as a primary contact for students, addressing inquiries and concerns.• Event Planning: Organize and coordinate campus events, working with faculty, staff, and student groups.• Student Feedback and Insights: Gather and analyse feedback to improve services and inform decision-making.• Campus Outreach and Retention: Build relationships with student organizations and departments, and develop initiatives to support student retention and success.