• Negotiate, prepare, and edit contract agreements, ensuring compliance with company policies and regulations.• Assess contractor performance, identify the need for amendments, and monitor adherence to contract specifications.• Track the value of work done for each contract, ensure timely invoicing, and manage contract renewals.• Analyze price proposals, financial reports, and deviations from contract specifications to optimize cost-efficiency and maintain reasonableness.• Serve as the primary liaison between the company and contracting parties, addressing issues and resolving problems that arise.• Monitor and evaluate contractor performance, recommending remedial actions as needed to maintain compliance with contract terms.• Research and implement relevant regulations to keep contracts updated and legally compliant.• Coordinate contract closeouts, manage claims registers, and analyze and negotiate claims as necessary.

-Collaborating with relevant departments to address complex issues for existing sites, including contract negotiation, site reorganization, system upgrades, and fiber node relocation.-Efficiently managing daily operations by processing an average of three OPs per day within the agreed-upon SLA, ensuring 100% completion of incoming requests and maintaining 98% adherence to operational standards, including meeting project plans, timelines, and performance requirements in line with the OP/RQ process guide.-Handling new deployment requests, such as EX-Sub and others, successfully executing projects to 98% compliance with plans, specifications, and overall project objectives.-Oversaw cross-functional team coordination, ensuring timely communication and effective collaboration among team members to achieve project goals.-Identifying opportunities for process improvement and implemented solutions to enhance operational efficiency, reduce costs, and improve overall project quality.-Actively monitoring project progress, identifying and addressing potential risks or roadblocks to ensure timely and successful project completion.

-Resolving customers' link issues, specializing in Mikrotik and UBNT technologies.-Promptly addressing customer complaints and inquiries, ensuring timely and effective resolutions.-Managing a high call volume of 50-75 inbound calls per day, consistently maintaining call quality and resolution time expectations.-Collaborating effectively within a team of seven, contributing to a supportive and efficient work environment.-Skillfully multitasking between systems while providing exceptional service and resolving customer issues, including upgrades and troubleshooting.-Received numerous outstanding customer feedback ratings, highlighting the commitment to delivering top-notch customer support.-Continuously improving technical knowledge and problem-solving abilities to provide efficient and reliable solutions for clients.