Hudha Kuruprakandy Email & Phone Number

Mississauga, Ontario, Canada

Toronto, Ontario, Canada

•Implemented comprehensive technical support for Windows 10/7, Apple OS X systems, and mobile devices, ensuring seamless platform functionality by using helix ticketing tool.•Orchestrated efficient onboarding and offboarding processes, enhancing user transitions and minimizing disruptions through meticulous management of user accounts.•Spearheaded support for Active Directory, SSCM, VM Horizon client, Exchange/O365 user accounts, and SharePoint, optimizing system performance and… Show more •Implemented comprehensive technical support for Windows 10/7, Apple OS X systems, and mobile devices, ensuring seamless platform functionality by using helix ticketing tool.•Orchestrated efficient onboarding and offboarding processes, enhancing user transitions and minimizing disruptions through meticulous management of user accounts.•Spearheaded support for Active Directory, SSCM, VM Horizon client, Exchange/O365 user accounts, and SharePoint, optimizing system performance and ensuring secure user access.•Expertly diagnosed and resolved a variety of technical issues for laptops, PCs, printers, and mobile devices, while proactively assisting internal users with operational, hardware, and network challenges to ensure uninterrupted access to computer systems and productivity software Show less

Mississauga, Ontario, Canada

• Proficiently executed OVH CA VM restoration using Veeam Backup & Replication, ensuring uninterrupted business operations on Signifi's infrastructure during a disaster• Administered and maintained O365 user accounts, enabling seamless collaboration and communication across the organization and ensuring efficient access to a cloud-based tool• Proficiently managed QuickBase databases, customizing workflows and maintaining comprehensive system documentation, resulting in… Show more • Proficiently executed OVH CA VM restoration using Veeam Backup & Replication, ensuring uninterrupted business operations on Signifi's infrastructure during a disaster• Administered and maintained O365 user accounts, enabling seamless collaboration and communication across the organization and ensuring efficient access to a cloud-based tool• Proficiently managed QuickBase databases, customizing workflows and maintaining comprehensive system documentation, resulting in optimized data management and enhanced team productivity• Skillfully utilized ManageEngine tools to monitor and maintain Windows systems, implementing proactive measures and contributed to enhanced system performance and reliability•Implemented a comprehensive security strategy for hardening Ubuntu image on GCP, resulting in zero reported security incidents and ensuring a highly secure environment•Effectively monitored PostgreSQL database using Pandora FMS, ensuring optimal performance and identifying issues proactively, contributing to seamless operations in the project •User management: add, remove users, edit rights for existing users•Create and maintain run books and perform configuration management on all assets• Monitor network and device security Show less

Kochi, Kerala, India

• Provided 24*7 system administrator support for about 12000 servers including physical and virtual servers in British Airways, Iberia, and Avios environment in International Airlines Group (IAG)• Managed critical incidents (P1, P2), Incident Management, Change Management, and Problem Management by following the ITIL process• Conducted Server Build/Rebuild, maintenance, and decommissioning activities as part of FDR requests by RIP, OASIS, VMware, and RHEV… Show more • Provided 24*7 system administrator support for about 12000 servers including physical and virtual servers in British Airways, Iberia, and Avios environment in International Airlines Group (IAG)• Managed critical incidents (P1, P2), Incident Management, Change Management, and Problem Management by following the ITIL process• Conducted Server Build/Rebuild, maintenance, and decommissioning activities as part of FDR requests by RIP, OASIS, VMware, and RHEV virtualization platform• Collected system crash report from the Operating Systems end, worked with different vendors such as Red Hat and HP, server health checks, status hardware asset management, and explored in- depth on Root Cause Analysis of recurring issues• Implemented license management system, efficiently allocated and tracked software licenses for 150 employees, resulting in improved compliance, significant cost savings, and optimized software utilization• Created new instances in the development and production environments in Google Cloud Platform (GCP), performed Ubuntu updates, created snapshots, and installed the Monitoring agent for privacy, enhanced monitoring, and management.• Prepared GCP Ubuntu hardened image by applying CIS benchmarks, implementing security configurations, and creating a secure baseline for enhanced system protection and compliance• Demonstrated proficiency in monitoring with Pandora FMS, Splunk, Nagios, and Qualys by implementing specific alert configurations, updates, resulting in efficient system oversight and issue resolution• Worked on Critical Projects such as Satellite Server Migration, Major firmware upgrades, POC ServerHardening, vulnerability Scanning, file system admin tasks, Kernel, and Patch up-gradation in Linux • Familiar with cloud and supported basic tasks on AWS, Puppet, and Ansible• Provided support for security, storage, and internal networks tasks including IP addressing, DHCP, and DNS Show less

Kozhikode, Kerala, India

•Java full stack developer worked in project including core java, frameworks, web technologies and database•Familiar with Core Java, Swing, JDBC, RMI, JSP, Servlet, Ajax.•Worked in backend frameworks such as Hibernate, Spring, Angular etc.•Handling Web Technologies including HTML, CSS, JAVASCRIPT, JQUERY, BOOTSTRAP.• Managed and updated database such as RDBMS, My Sql, Mongodb

It Infrastructure Bridging Program, Information Technology

Bridging program for internationally trained immigrants with education and experience in information technology. Benefit from cutting-edge.

Internationally Trained Co-Op Program

Bachelor Of Technology, Electronics And Communication Engineerng, 7.3/10

Attended APJ Abdul Kalam Technological University • Studied Intensive courses on Programming and Algorithms, courses to establish.