Hudson Celestin Email & Phone Number

• Analyze client systems and network infrastructure to proactively identity technology lifecycle anomalies, issues, faults, trends, and risks and implement action plans to resolve issues• Create and maintain technical documentation• Travel to client sites to perform proactive and reactive network support• Communicate with clients for all scheduled proactive

33301, Fort Lauderdale, Florida, United States

· Develop, implement, and evaluate IT projects in line with the organization with the organization’s objective· Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations· Planned, coordinate, and implement network security measures to protect data, software, and hardware· Identify and participate in planning of improvements to services and processes· Monitor the performance of project team members, providing and documenting performance feedback· Submit project deliverables, ensuring adherence to quality standards· Liaising with other departments, determining and addressing their IT needs and requirements· Propose strategic solutions and recommending new systems and software· Work with direct reports based in HQ to direct and prioritize the workload of staff· Oversee daily system monitoring and the ticketing system· Establish and maintain relationships with external advisors and vendors· Work with Infrastructure, network, and other teams to drive better security practices across our applications and implement solutions to increase productivity for the Service Desk and end users· Plan and implement departmental projects and initiatives

Pompano Beach, Fl

· Identify and participate in planning of improvements to services and processes.· Collaborate with service leads and support staff to determine, post, and update documentation that supports effective technical support, as well as self-help documentation for end users.· Create instructions, protocols, and set policies for new systems and software· Work with direct reports based in HQ to direct and prioritize the workload of staff· Identification of hardware/software and validation of inventory available for allocationPerformed data backups and disaster recovery operations.· Diagnosed, troubleshoot, and resolved hardware, software, or other network and system problems, and replace defective components when necessary.· Planned, coordinated, and implemented network security measures to protect data, software, and hardware.· Configured, monitored, and maintained email applications or virus protection software.· Designed, configured, and tested computer hardware, networking software and operating system software.· Monitored network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.· Implemented and provided technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.· Recommended changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.· Gathered data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements. Expanded systems to serve new purposes that improved work performance

Mcsa, Mcse, A+, Net Plus, Ccna

Bachelor'S Degree, Information Technology

Associate'S Degree, Business Administration