Amy Hudson Email & Phone Number

Las Vegas, Nevada, United States

Wheatland, California, United States

United States

Reasponsible for all property marketing functions. Worked with a small but extremely effective team to handle in-house media buying, all marketing communications, entertainment, direct marketing programs (email, direct mail, telephone), social media presence, promotions, events, VIP services, casino player development, guest comments and complaints, incoming internet inquiries, loyalty program functions, and all related creative direction, approvals, production, and execution.

Central Louisiana, Usa

Managed all database and direct marketing functions. Hired coordinator and trained all DM functions. Implemented new software to secure and streamline data processing and preparation for both drect mail and email programs. Maintained integral relationships with vendors, co-workers and guests to ensure open communication, timely deliverables and fantsdtic service.

Biloxi, Mississippi Area

Real VIP Service was created to provide education for your service pros to identify opportunities to build relationships with your customers.Real VIP Service is transparent, but is also caring and personal. Whatever your industry, regardless of the product or service you offer, your customers are the lifeblood of your business. Learning about your customers, leveraging what you know about them, and empowering your team to meet (or even better, exceed) their expectations is only the beginning of Real VIP Service. This is service that makes every customer feel like a VIP whether they are one of your big spenders or not.

Ocean Springs, Ms

Harvest Trends helps Casino Marketing Professionals, particularly those in Player Development, streamline and simplify their management and measurement of the host team and player club operations. Our 1:1 remote coaching series can provide long-term solutions for existing concerns and prepare Casino Marketers for future growth.

Wheeling Island Hotel Casino Racetrack

Responsible for combined players club and hotel front office operation, all hotel operations (laundry, housekeeping, porter/housemen), combined retail/valet operation, vending, bus sales, and entertainment. Support casino promotions and events.

Responsible for players club, host and ambassador program, bus teams, property promotions & events and entertainment operations. Implemented host team transition from maintenance role to business-booking player development focusResearched, chose, coordinated and implemented use of HostVIP! softwareUpdated and simplified host bonus program. Replicated program for ambassadors after transition to junior host role. Reduced club transaction times by half and streamlined bus passenger arrivals by cross-training teams. Increased bus passenger counts as well as program profitability. Reduced club turnover by 75% and rebuilt ambassador team. Purchased and executed profitable showroom entertainment.Developed, trained and implemented property comp program.

Assisted multiple Category Managers in maintaining drug store supply chain activities. Coordinated communication with vendors; arranged for sample plan-o-gram set up; handled data entry for advertising, billing, item set up and verification; maintained detailed files and produced numerous daily, weekly, monthly and quarterly reports. Categories included pet food/cat litter, eye and stomach health, school suplies, home health care and first aid.

Joined company as Casino Host, became club supervisor after nine months and was promoted to club manager thirteen months later, responsible for growth and productivity of Player Development team of 15. Ushered in a new era of Player Development concepts. Wrote all department training manuals and created support documents. Administered execution of new training programs, including all SuperPlaymate training for OASIS conversion. Reduced department turnover by 65%. Led department to two annual "Best Guest Service" department awards and led Ameristar Club scores in JD Power & Associates' guest satisfaction surveys.Oversaw administration, preparation, and execution of events, promotions, and tournaments to meet established industry and regulatory controls. Wrote tournament, promotional, and event procedures and distributed as needed.Shared responsibility for eight-million-dollar annual direct/casino marketing budget; including projections, variance reporting, cost-cutting, adjustments, and budgeting.

Ogden, Ut

Schedule appointments, manage center leadership schedules, purchase supplies and materials, answer and direct phone calls, greet parents and students arriving at Center, assist with tutoring prep, administer testing and prepare results for consultations.

Jackson, Mississippi Area

Close store according to established procedures, assist customers in finding and completing merchandise sales, pull and process returns and directed, put out stock, clean and organize merchandise on shelves and displays, coach staff as needed.

Journalism/English

Education record

Activities and Societies: Technology panelist

English/Journalism