Amy Hudson

Amy Hudson Email and Phone Number

Director of Marketing @ Resorts World Las Vegas
Las Vegas, Nevada, United States
Amy Hudson's Location
Yuba City, California, United States, United States
Amy Hudson's Contact Details
About Amy Hudson

I have over a decade of management experience in various service settings, including hotel and casino marketing, software sales, education services, and operations analysis. As the Marketing Director at WaterView Casino & Hotel, I led all property marketing functions for over two and a half years, working with a small but highly effective team to handle media buying, communications, entertainment, direct marketing, social media, promotions, events, VIP services, and casino player development.My marketing strategies and campaigns increased the guest satisfaction, loyalty, market share, and revenue of the casino and hotel, using innovative and targeted approaches based on data analysis and customer feedback. I have a strong background in journalism and English, and have both attended and presented at industry conferences to share as well as enhance my skills and knowledge in casino marketing. I have also published multiple articles in Casino Journal Magazine, sharing my insights and best practices on how to optimize customer service, player development, and host performance. My mission is to provide real VIP service to every customer, regardless of their spending level, and to empower my team to meet or exceed their expectations.

Amy Hudson's Current Company Details
Resorts World Las Vegas

Resorts World Las Vegas

View
Director of Marketing
Las Vegas, Nevada, United States
Website:
rwlasvegas.com
Employees:
1489
Amy Hudson Work Experience Details
  • Resorts World Las Vegas
    Resorts World Las Vegas
    Las Vegas, Nevada, United States
    View
  • Hard Rock Hotel & Casino Sacramento
    Director Of Marketing
    Hard Rock Hotel & Casino Sacramento Apr 2024 - Present
    Wheatland, California, United States
    View
  • Waterview Casino & Hotel
    Director Of Marketing
    Waterview Casino & Hotel Jan 2021 - Oct 2023
    United States
    Reasponsible for all property marketing functions. Worked with a small but extremely effective team to handle in-house media buying, all marketing communications, entertainment, direct marketing programs (email, direct mail, telephone), social media presence, promotions, events, VIP services, casino player development, guest comments and complaints, incoming internet inquiries, loyalty program functions, and all related creative direction, approvals, production, and execution.
    View
  • Paragon Casino Resort
    Database Marketing Manager
    Paragon Casino Resort 2017 - Dec 2020
    Central Louisiana, Usa
    Managed all database and direct marketing functions. Hired coordinator and trained all DM functions. Implemented new software to secure and streamline data processing and preparation for both drect mail and email programs. Maintained integral relationships with vendors, co-workers and guests to ensure open communication, timely deliverables and fantsdtic service.
    View
  • Real Vip Service
    Founder
    Real Vip Service Jan 2016 - 2017
    Biloxi, Mississippi Area
    Real VIP Service was created to provide education for your service pros to identify opportunities to build relationships with your customers.Real VIP Service is transparent, but is also caring and personal. Whatever your industry, regardless of the product or service you offer, your customers are the lifeblood of your business. Learning about your customers, leveraging what you know about them, and empowering your team to meet (or even better, exceed) their expectations is only the beginning of Real VIP Service. This is service that makes every customer feel like a VIP whether they are one of your big spenders or not.
  • Harvest Trends
    Vp Sales/Pd Consultant
    Harvest Trends Jul 2013 - Mar 2016
    Ocean Springs, Ms
    Harvest Trends helps Casino Marketing Professionals, particularly those in Player Development, streamline and simplify their management and measurement of the host team and player club operations. Our 1:1 remote coaching series can provide long-term solutions for existing concerns and prepare Casino Marketers for future growth.
    View
  • Delaware North Companies
    Director Of Player Services
    Delaware North Companies Oct 2011 - Apr 2013
    Wheeling Island Hotel Casino Racetrack
    Responsible for combined players club and hotel front office operation, all hotel operations (laundry, housekeeping, porter/housemen), combined retail/valet operation, vending, bus sales, and entertainment. Support casino promotions and events.
    View
  • Delaware North Companies
    Director Of Player Development
    Delaware North Companies Mar 2006 - Oct 2011
    Responsible for players club, host and ambassador program, bus teams, property promotions & events and entertainment operations. Implemented host team transition from maintenance role to business-booking player development focusResearched, chose, coordinated and implemented use of HostVIP! softwareUpdated and simplified host bonus program. Replicated program for ambassadors after transition to junior host role. Reduced club transaction times by half and streamlined bus passenger arrivals by cross-training teams. Increased bus passenger counts as well as program profitability. Reduced club turnover by 75% and rebuilt ambassador team. Purchased and executed profitable showroom entertainment.Developed, trained and implemented property comp program.
    View
  • Albertsons
    Department Specialist
    Albertsons 2005 - 2006
    Assisted multiple Category Managers in maintaining drug store supply chain activities. Coordinated communication with vendors; arranged for sample plan-o-gram set up; handled data entry for advertising, billing, item set up and verification; maintained detailed files and produced numerous daily, weekly, monthly and quarterly reports. Categories included pet food/cat litter, eye and stomach health, school suplies, home health care and first aid.
    View
  • Ameristar: Cactus Petes Resort Casino
    Players Club Manager
    Ameristar: Cactus Petes Resort Casino Jun 1996 - Jan 2005
    Joined company as Casino Host, became club supervisor after nine months and was promoted to club manager thirteen months later, responsible for growth and productivity of Player Development team of 15. Ushered in a new era of Player Development concepts. Wrote all department training manuals and created support documents. Administered execution of new training programs, including all SuperPlaymate training for OASIS conversion. Reduced department turnover by 65%. Led department to two annual "Best Guest Service" department awards and led Ameristar Club scores in JD Power & Associates' guest satisfaction surveys.Oversaw administration, preparation, and execution of events, promotions, and tournaments to meet established industry and regulatory controls. Wrote tournament, promotional, and event procedures and distributed as needed.Shared responsibility for eight-million-dollar annual direct/casino marketing budget; including projections, variance reporting, cost-cutting, adjustments, and budgeting.
  • Sylvan Learning Center
    Office Manager
    Sylvan Learning Center Sep 1994 - May 1996
    Ogden, Ut
    Schedule appointments, manage center leadership schedules, purchase supplies and materials, answer and direct phone calls, greet parents and students arriving at Center, assist with tutoring prep, administer testing and prepare results for consultations.
  • Pier 1 Imports
    Assistant Manager
    Pier 1 Imports Sep 1990 - May 1991
    Jackson, Mississippi Area
    Close store according to established procedures, assist customers in finding and completing merchandise sales, pull and process returns and directed, put out stock, clean and organize merchandise on shelves and displays, coach staff as needed.
    View

Amy Hudson Skills

Casino Hospitality Hotels Gaming Industry Budgets Team Building Customer Service Gaming Resorts Training Leadership Management Vip Hospitality Management Casino Gaming Customer Satisfaction Hospitality Industry Marketing Event Management Food And Beverage Loyalty Programs Direct Marketing Hiring Loyalty Marketing Database Marketing Operations Management Restaurants Hotel Management Revenue Analysis Forecasting Sales Customer Acquisition Online Gambling Budgeting Casino Management Food Pre Opening Advertising Poker Process Scheduler Player Development Coaching Micros Acsc Entertainment Banquets

Amy Hudson Education Details

Frequently Asked Questions about Amy Hudson

What company does Amy Hudson work for?

Amy Hudson works for Resorts World Las Vegas

What is Amy Hudson's role at the current company?

Amy Hudson's current role is Director of Marketing.

What is Amy Hudson's email address?

Amy Hudson's email address is ah****@****ort.com

What is Amy Hudson's direct phone number?

Amy Hudson's direct phone number is +130421*****

What schools did Amy Hudson attend?

Amy Hudson attended Mississippi Gulf Coast Community College, Raving Host Conference/marketing Summit, Mississippi Delta Community College.

What are some of Amy Hudson's interests?

Amy Hudson has interest in Social Services, Writing, Children, Cooking, Economic Empowerment, Traveling, Civil Rights And Social Action, Education, Environment, Reading.

What skills is Amy Hudson known for?

Amy Hudson has skills like Casino, Hospitality, Hotels, Gaming Industry, Budgets, Team Building, Customer Service, Gaming, Resorts, Training, Leadership, Management.

Who are Amy Hudson's colleagues?

Amy Hudson's colleagues are Jordan Murphey, Cherese Joy Lisama, Paola Thompson, Leon Wheeler, Alexis Eary, Namratha Nandagopal, Susan Bonney.

Not the Amy Hudson you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.