Client Relations Director Business Insurance
CurrentInvolved in daily operations of Customer Relations department, overseeing staff, project management,process improvements, and quality, ensuring an employee- and customer-centric focus to achieve highlevels of satisfaction, engagement, and retention. Manages a team of 20+ Account Managers, with oversight of recruiting, interviewing, onboarding, coaching, training, mentoring, and performance management. Maintains 84%+ employee retention rates through an open and approachable leadership style.
Jul 2021 - Present
