Built Information Technology infrastructure from ground up using ITIL v3 2011 foundation concept. Negotiated price as well as contracts and service agreements with IT vendors and contractors.• Over 15 years of experience in deployment and integration of Electronic Data Interchange (EDI) for many major retailers such as Walmart, Costco, Target and Lowe’s. • Trained team members to utilize Vantage Point EDI for Exact Macola SQL to process document transactions including: UCC-128 label, Routing Request, Routing Instruction, Invoice, Credit/Debit Adjustments, Remittance Advice, Application Advice, Planning Schedule, Purchase Orders, Purchase Acknowledgement, Advance Ship Notices, Purchase Order Change, Text Message, Order Status Inquiry, Order Status Report, Functional Acknowledgment.• Managed Untangle NG Firewall, Virtual Private Network (VPN) access, daily backup of servers via Symantec Backup Exec 2014. Ensured network security, data availability and integrity through preventative maintenance, updates and industry best practices.• Migrated to Microsoft Windows Server 2012 Standard from MS Server 2003. Migrated from Microsoft SQL Server 2000 database to MS SQL Server 2012, saving over 50% in consulting fees.• Provided Help Desk Support for over 50 geographically displaced networked computers, printers, mobile phones and other devices to 3 US locations: IL, AR and MI. Streamlined FTP services to facilitate secure data transports of large Computer Aided Design (CAD) files with in-house and remote design teams, customers and manufacturers.• Nortel Business Communication Manager BCM400 phone system administrator. Move, add and change user’s extension lines and voicemail boxes via Element Manager and CallPilot Manager.• Introduced, built and administered many key performance indicator (KPI) reports via Crystal Report Developer Edition to demonstrate customer service telephone call trends from Nortel Contact Center Reporting (CCR) server.

Consolidated financial data and materials for key management meetings and sales presentations. Designed precise charts and reports to analyze stock status and inventory valuation used.• Monitored and analyzed weekly, monthly and yearly statistical sales data for trends; reported to sales team in timely manner in order to make strategic business decisions.• Developed forecast tools and dashboards to analyze defective items and other chargeback deductions against sales trends via SQL database and Crystal Report Developer Edition.• Installed and managed organization's Exact Macola ERP Manufacturing Software. Trained team members on utilization of multiple modules including: Order Entry (OE), Purchase Orders (PO), General Ledger (GL), Accounts Receivable (AR), Accounts Payable (AP), Bill of Material (BOM), Inventory Management (IM), Production Order Processing (POP), and Warehouse Management System (WMS).• Monitored performance of customers/retailers through set of key performance indicators.• Deployed Tandberg and Polycom video conference equipments to collaborate between main office, remote offices and suppliers.• Launched initiative to upgrade to Y2K compliant ERP system. Trained over 30 users in their respective modules to increase efficiency, interdepartment communication and data sharing.• Installed, trained and assisted Human Resources department with CheckMark Payroll and Qqest Time and Attendance software recorded via biometric time clock to manage 150+ warehouse employees. • Interfaced Seagull Scientific, Bartender label software with ERP’s Order Entry module to generate GS1 compliant shipping documents for trading partners on networked Zebra Technologies Thermal printers.• Initiated and developed tool to input and track customer service parts request via MS Access.• Acted as project manager for the initial launch of Radio Frequency Identification (RFID) tags with trading partner Walmart.