Experienced CEO with a proven track record of driving organizational success through strategic planning, innovation, and effective leadership. Specializing in the dynamic field of resume writing and career consulting, I oversee daily operations, lead a team of skilled professionals, and establish strong industry connections to stay at the forefront of market demands.Develops and executes a strategic plan aligned with the company’s mission, navigating market trends to ensure sustained growth and relevance in the competitive landscape.Leads the company in continuous innovation within the resume writing industry, remaining ahead of trends and market demands. Focuses on staying current to provide cutting-edge services to clients.Manages daily operations, mentors a team of resume writers and career consultants, and upholds the highest service standards. Ensures efficient and effective service delivery, exceeding client expectations through personalized connections and maintaining expertise in the field.

Orchestrates a wide spectrum of real estate ventures, encompassing lead generation, social media marketing, Airbnb arbitrage, new development leasing, and mortgage lending while overseeing the entire lifecycle of creative financing real estate deals. Collaborates with a diverse clientele through strong communication and negotiation skills, including first-time homebuyers, seasoned investors, and developers, tailoring strategies to meet their specific needs, and showing dedication to personalized and attentive service.Successfully acquired a three-family triplex property in Brooklyn through innovative financing strategies, demonstrating expertise in creative real estate investment.Reached an exceptionally rare 100% cash-on-cash return on the investment, surpassing the typical investor's average of 30%.Recognized by creative financing expert Pace Morby for completing the first and only Subject To (Sub To) deal in Brooklyn, a rare feat in the NYC real estate market, prompting him to refer fellow students for guidance in this complex transaction.

Balanced the responsibilities of enhancing customer experience and driving team performance. Empowered technical specialists to excel in their roles, ensuring top-notch customer service, and addressing any escalated concerns through strong problem-solving skills. Actively engaged with technicians outside of the customer-facing environment, providing guidance through tailored exercises designed to bolster their customer service skills. Assisted team members in identifying their unique strengths and areas for improvement, crafting personalized development plans for each individual.Achieved a remarkable 27% increase in customer satisfaction within just six months through effective onboarding and engagement strategies.Successfully spearheaded the management of the busiest sales team in NYC, overseeing over 100 members.Reached an impressive 12-point increase in Net Promoter Score (NPS) in FY22 Q3 and Q4 by implementing targeted training programs to improve customer relationships during sales interactions, focusing on technical aspects.Took the lead in motivating and guiding a 24-member sales team, utilizing Korn Ferry and G.R.O.W models to facilitate a 20% increase in promotions and elevate overall customer satisfaction.Attained a 15% boost in product adoption and a 10% improvement in NPS by effectively guiding customers through six major product updates over a span of six years.Collaborated with training teams on the “Day at the Bar” initiative resulting in a 5% error reduction and an 8% increase in same-day services, ultimately improving customer success.

Coordinated product launches, product training, and comprehension checks, while simultaneously addressing escalated customer concerns through strong conflict resolution abilities. Motivated and engaged the sales teams, fostering a culture of excellence throughout the Apple Store. Assumed responsibility for new business development, primarily concentrated on the front-of-house operations. Worked with sales specialists to showcase how Apple's services could benefit their businesses, extending support beyond individual product transactions to help businesses realize the full spectrum of benefits offered by Apple's offerings.Spearheaded the achievement of Grand Central's landmark million-dollar quarter in new business revenue through strategic analysis of key performance indicators (KPIs) and consistent goal attainment, ensuring that customers' needs and expectations were exceeded.Built and led a 45-member Mentor Team, enhancing new hire orientation and training with a strong focus on one-on-one coaching and accountability. Achieved a 23% year-over-year (YoY) increase in 2018 Accessories sales by fostering strategic collaborations, live product demonstrations, and effective product education.Played a key role in the successful launch of iPhone 6s to 14 Pro Max, positioning Grand Central as the second most profitable flagship store and ensuring exceptional customer success.Recognized as a featured speaker in Grand Central's 2020 'Who’s Next Entrepreneurs' and 'Asians @ Apple' Podcasts, sharing insights on the power of diversity and inclusion in the workplace and driving a customer-centric environment.

Proactively identified prospective clients and sought out prime property opportunities. Worked closely with a team of real estate experts, collectively managing property listings, crafting compelling marketing materials, and skillfully negotiating offers on behalf of clients, resulting in successful transactions. Adeptly discerned each client's unique preferences and needs, guiding them in making well-informed decisions when navigating the intricacies of buying, selling, or renting real estate.Fostered a robust professional network to ensure the delivery of exceptional customer service.Achieved a significant 50% improvement in team closing rates by implementing strategic enhancements in lead generation and client screening, ensuring a higher success rate in meeting customer needs.Pioneered innovative marketing and sales strategies that resulted in an outstanding 30% quarter-over-quarter growth in the Rooms Rental department, underscoring a commitment to delivering value and satisfaction to customers.Successfully established and mentored a top-performing agent team, emphasizing talent development and providing strategic feedback to maximize their performance.Spearheaded monthly deal closures and mentored a team of 10 agents, fostering a culture of collaboration and excellence and contributing to elevated customer satisfaction and success.