Hue Pham Email & Phone Number

Toronto, Ontario, Canada

• Managed social media channels including Facebook, Instagram, YouTube, and TikTok by creating short videos, content posts weekly, resulting in increasing of 3,000 followers in 6 months.
• Executed and optimized paid advertising campaigns on Facebook/Google, and on-page SEO optimization, increasing the company awareness on top search ranking and an impressive 40% surge in conversion
• Updated on industry and competitive trends to deliver messages to clients, leading to an increase in traffic and audience engagement.

Toronto, Ontario, Canada

• Boosted 40% of user traffic to the website through carousel posts on Instagram and on-page optimization.
• Increased engagement on social media content by devising and implementing a comprehensive social media strategy and measurement plan through short videos.
• Designed, constructed, and maintained social media posts using Canva and Adobe Photoshop.

Toronto, Ontario, Canada

- Deliver exceptional in-store shopping experience.- Build a highly satisfied and loyal customer base through engagement, uncovering needs making product recommendations, and capturing customer information to support continued engagement.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Achieved a quarterly conversion rate increase and drove revenue by conducting in-depth analysis of target audience insights, keywords, ad copy, market trends, and marketing best practices.
• Increased user traffic by implementing and optimizing ad creation for search/display campaigns by improving ad quality, A/B testing ad assets, target audience.
• Monitored and strategically allocated budgets across various campaigns for $10k-30k monthly budget accounts (FPT, Samsung, etc.)
• Fostered seamless collaboration with clients and internal stakeholders, consistently delivering exceptional service and professional advice in an efficient manner.
• Awarded Employee of the Year in 2021 and Top Performer of the Quarter 2 times.

Kuala Lumpur, Malaysia

- Understand customer's enquiry about Google Play project and respond via applicable channels: email, chat, and inbound and outbound call.- Manage customer escalations and ensure that these are answered, tracked, and escalated as required- Concentrate on delivering key results and customer satisfaction, quality metrics- Maintain and update all.

Hanoi, Vietnam

- Prepare and collect documents for verification with the embassy- Manage a group of students studying English in Philipines - Baguio, Cebu - Report and update students' result weekly- Proactively develop innovative ideas for studying activities

Hanoi, Vietnam

- Manage and build content for the project during the development, implementation and operations activities by ensuring that resources are made available and that the project is developed and is fully operational within previously agreed time, cost and performance parameters- Support the monitoring and evaluation of the results of assigned activities..

Postgraduate Degree, Marketing Management Digital Media

Bachelor'S Degree, International Relations And Affairs