Frank Huertas Email and Phone Number
Frank Huertas work email
- Valid
Frank Huertas personal email
Frank Huertas phone numbers
Accomplished, forward-thinking professional with 20+ years of experience in a Fortune 100 Company. Adept in managing key functions in complex and fast paced environments,including call center operations, all while meeting tight deadlines and meeting/exceeding targeted objectives on a consistent basis. Exhibits superior communication and leadership skills while collaborating with all organizational levels and spearheading new programs.Specializes in resource and workforce management, process improvement, project and program management, leadership,
Construction Professional
View- Employees:
- 18
-
Vice PresidentConstruction Professional Nov 2018 - Present
-
Director Of OperationsConstruction Professional May 2016 - Oct 2018
-
General ManagerConstruction Professional Mar 2014 - May 2016
-
General Manager - Ops/Payroll/Workforce ManagerSprint 2005 - Mar 2014• Oversee daily operations while assuming accountability for a team comprised of several key positions, including Tier II Supervisors; WFM Supervisors; Business Analysts; Software Testers, Compensation Manager; Communications Manager; and Payroll & Compliance Supervisor.• Manage areas involving staffing, hiring, recruiting, scheduling, payroll, reporting, and FMLA.• Maintain headcount capacity plan and staffing models to ensure appropriate staffing levels.• Work cross-functionally with IT, Training, Legal, Site Leadership, and individual business units to drive results and introduce enhanced processes.• Partner with internal and external stakeholders on various projects.• Assume direct fiscal accountability for all call center level expenditures, including ownership of balancing and reporting financial results. • Maintain a $30M yearly budget, allocated for payroll, commission, and employee relations programs, including recognition programs and celebrations. -
Manager - Business Systems DevelopmentSprint 2003 - 2005• Led team of web developers, business analysts and program managers responsible for application development, report generation, web & database server administration/support, and project management.• Initiated on-going maintenance of web and desktop applications.• Facilitated all aspects of customer facing, technical support solutions, and DSL diagnostics applications on sprint.com.• Excelled as platform owner for several business unit technologies, including IEX Totalview (internal scheduling of 3,000 call center employees); motive tech support infrastructure (used by 350,000 DSL customers); and IIS and MS SQL Server management (for over 1,200 employees).• Implemented payroll interface system to automate the manual process used to enter payroll hours—deployed solution across multiple call centers, streamlining the process.
-
Manager - Tech Support High-Speed Data Call CenterSprint 2000 - 2003• Established the first tech support call center for DSL service, which provided 24x7 support.• Handled all aspects of DSL tech support calls, including M&Ps, KPIs, and the creation/tracking of trouble ticketing system.
-
Project Manager - Call Center Strategy/Technology SystemsSprint 1998 - 2000• Assumed responsibility for the implementation, troubleshooting, and maintenance of Teknekron AutoQuality throughout the local business unit call centers.• Facilitated and coordinated all aspects of installation processes in all call centers all the while providing cost-benefit analysis and end-user training.• Managed outsourcing projects for several internal offline functions.
-
Applications ProgrammerSprint 1996 - 1998• Created custom built applications in MS Access, Excel, and Visual Basic—applications were utilized by Call Center Analysts throughout Florida.• Forecasted and created weekly schedules using IEX for 500+ employees.• Created call routes and complex macros in DMS100 switch using Perimeter VU/ACD system.
-
Call Center Business AnalystSprint 1992 - 1996• Provided support of the call center by generating reports, analyzing statistical information, and processing payroll for call center agents.• Generated schedules and coordinated time off for call center agents.
Frank Huertas Skills
Frequently Asked Questions about Frank Huertas
What company does Frank Huertas work for?
Frank Huertas works for Construction Professional
What is Frank Huertas's role at the current company?
Frank Huertas's current role is Multifaceted Manager ★ Identifies The Right Opportunities ➡ Pushes The Edges Of Innovation ★ Strategic Planning.
What is Frank Huertas's email address?
Frank Huertas's email address is fr****@****int.com
What is Frank Huertas's direct phone number?
Frank Huertas's direct phone number is +181736*****
What skills is Frank Huertas known for?
Frank Huertas has skills like Call Center, Workforce Management, Operations Management, Vendor Management, Avaya, Call Centers, Customer Experience, Team Leadership, Management, Telecommunications, Training, Recruiting.
Not the Frank Huertas you were looking for?
-
Dr. Frank Huertas
United States1yahoo.com -
6hotmail.com, att.net, aol.com, yahoo.com, colonialmed.com, lelandmanagement.com
2 +140749XXXXX
-
-
2gmail.com, gmail.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial