Justin B. Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

San Francisco, California, Us

Full time affiliate on Twitch, Kick, Youtube etc. - running an AI powered version of Real Steel for the millennial and gen z markets in the U.S., Canada, Russia, Indonesia, and Japan. making it up as I go along.

Fremont, California, Us

Remote desktop support with Digital Storm kept average tickets closed at 5 a day answered 98% of all calls within SLA/first 30 seconds.

Streaming and freelance consulting.

Colombo 03, Western Province, Lk

Kept call metrics above 90% customer satisfaction rating and kept average Time to Answer under 1 minute. Helped establish and execute network troubleshooting protocols. Responsible for internal training documents/resources for a department of 18 as well as active software and hardware resources for peers and level 1. Assisted in the planning of internal projects including but not limited too establishing and maintaining an internal Guru knowledgebase within Slack and Cake University, creating educational customer facing articles as well as internal training presentations. Assisting in department wide case creation formatting and other overall quality assurance measures to reduce department wide turn-back for customer support as well as Cake customers. Promoted to Senior Network Specialist on August 22nd 2018. Transitioned to remote support March 23rd 2020.

Houston, Tx, Us

Brought on as contact Analyst to help convert the Network Operations Center from a call-center based environment to a more traditional break/fix center for the Texas Children's Hospital, Pavilion for Women, and other vital infrastructure throughout the Texas Medical Center and Houston at large. Responsibilities included a wide range of networking support both customer faced and internally. Racked and stacked various HP Blade & Node servers as well as equipment for Cisco and Sun Microsystems. In addition to running patch cable and activating/deactivating ports on the back end. Ran nightly checks and backups on vital Unix and Windows based tape backups utilizing Veritas and Symantec software; as well as preparing weekly and nightly shipments to offsite storage facilities. Ran hourly health checks for vital hospital infrastructure and patient care including PACE monitoring, Sunquest Neonatal Monitoring, Radiology, and backups. Was responsible for creating and escalating all incident reports/tickets for P2 and P1 issues, including : contacting on call members, hosting technical and management conference lines, leading the help desk Tier 1 in ticket mitigation, and providing recovery team-wide updates within procedural/government regulated time frame. Thoroughly documented and time stamped nightly turn over for AM shift regarding all concerns, calls, and ongoing issues from the previous night. Solely monitored entire TCH infrastructure from the NOC overnight and preparing AM shift for success on non-vital tickets.

Carlsbad, Ca, Us

Served as a VSAT Technician for 3 years maintaining a global network for nations top VOIP and ISP for the oil and gas industry. Skills and troubleshooting experience focused mainly in the North America's and Gulf Region working on both Stationary (iDirect, Infrastructure Networks) and Mobile (Seacom, Seatel) antennas along with Cisco modems and switches, troubleshooting at the tier 1/ tier 2 level. Additionally- worked with third party vendors such as Novolink and iNet along with first party IT for companies like Sidewinder Drilling, Conoco Phillips, and Halliburton/Sperry troubleshooting firewall and tier 3 issues. Have extensive experience configuring back haul and public IP's for vendor VRF networks along with VPN support. Created several internal work instructions for everything from troubleshooting wireless Engenius Intercoms to creating a Halliburton/Sperry backhaul inside Cisco devices using Remote TACAS. Introduced note keeping procedure for individual site entries inside NMS tool for iDirect sites, as well as documentation for Rig Move tickets still used internally for all commissioning in the North Americas region.