Hugh Horne Email & Phone Number

United States

Oversee daily operations across multiple Perfumania and Fragrance Outlet locations throughout the United States and territories.Ensure adherence to company standards for quality, service, and operational efficiency at all sites.Coordinate logistics, supply chain, human resources, and customer service departments to achieve organizational objectives.Implement strategic plans, set performance goals, and monitor progress to ensure and surpass operational standards.Develop and execute regional strategies aligned with company goals, focusing on growth, profitability, and market expansion.Provide leadership, training, and development opportunities to enhance regional management team performance.Analyze regional financial reports, including profit and loss statements, to identify trends, forecast performance, and implement corrective actions.Manage budget and revenue improvement initiatives.Collaborate with the human resources department on staffing, hiring, and compliance with labor laws and company policies.Facilitate effective communication between regional offices and corporate headquarters.Negotiate contracts with vendors and service providers to secure favorable terms and meet operational needs efficiently.Ensure compliance with health and safety regulations, creating a safe working environment and adhering to legal standards.

Perform proactive store visits regularly to ensure brand standards are maintained.Oversee the organization of all transportation needs for the company's products.Collaborate with companies to plan deliveries and shipments.Coordinate product inventory and storage within warehouses and other logistics sites to optimize efficient inventory movement.Utilize analytical skills to optimize delivery schedules and maximize cost-effectiveness.Manage and mitigate all reported concerns with a sense of urgency, involving appropriate support personnel as needed.Support the execution of store functions such as merchandising layout, food programs, vendor relations, and community involvement.Analyze and provide effective feedback on performance, financial statements, sales reports, and other performance data to measure productivity and goal achievement.Utilize various logistics software to execute transportation goals.

United States

Managed, motivated, and mentored a variety of personnel involved in the operations, installation, and maintenance of Williams Sonoma products.Evaluated and managed the resources and processes required for the successful completion of high-quality Williams Sonoma product installations.Ensured that Williams Sonoma delivered an excellent customer experience.Understood and managed operational performance.Adjusted resources in line with capacity and performance targets.Analyzed performance data to ensure optimal performance.Drove continuous improvement in Safety, Quality, Customer Service, and Productivity throughout operations.Actively supported teams in project management, installations, warehousing, and service.Worked closely with the Vice President of Operations to lead and innovate the B2B logistics department for the Southeast region, providing accurate installation forecasts and performance reports.Managed on-site facilities.Assisted in managing and controlling inventory.Acted as the primary field team representative and liaison to other administrative functions.Served as the physical presence on each active site throughout the region.

Oversaw the strategic plan for the area, including appropriate staffing levels, and the development and performance management of all team personnel.Built and maintained trust with store teams by setting clear and measurable goals.Analyzed financial reports, including P&L statements and gap analyses.Monitored current sales, expenses, store labor costs, and inventory control.Ensured area-wide guest satisfaction and product quality while managing safety and security within the territory.Placed a heavy emphasis on food service, increasing sales, and monitoring food service standards and safety.

Provided sales and service support to current and prospective customers.Supplied upper management with weekly sales and inventory reports.Influenced customer satisfaction, increased revenue, and ensured operational effectiveness and quality.Collaborated proactively with the Assistant Store Manager and Keyholders on key business opportunities, offering actionable recommendations.Provided technical phone support to customers experiencing service issues.Supervised the front area of the store and managed store bookkeeping.Developed and implemented work schedules for associates.Created, analyzed, and presented actionable insights and recommendations.