I help our customers with their multi-cloud application deployments by leading an amazing team of F5ers. Develop and execute PS Strategy. Mentor Professional Services Managers. Assist with implementing PSA to standardize metric tracking, engagement flow, backlog execution, and resource management. Guide contract negotiations for SOWs, MSAs, and related agreements.

Lead Professional Services delivery for F5's commercial customers in the West, South and LATAM. Oversee highly skilled team of consultants and managers to ensure high customer satisfaction and utilization. Forecast revenue goals and ensure revenue attainment. Manage SOW and contract negotiations.

Remotely manage team of 10 consultants providing post-sales installation and consulting support in Southeast US region. Oversee scheduling of customer engagements. Ensure highest level of customer satisfaction and consultant training. Analyze delivered and accrued revenue to ensure quarterly and annual goals are achieved. Hire and retain outstanding IT professionals as F5 consultants.

• Implemented application delivery network and load balancer in high availability environments at multiple private and public sector customer locations• Designed and installed interfaces between F5 and Microsoft Exchange, Office Communicator Suite, DNS, Lotus Domino, LDAP, IIS, and PKI certificate authorities • Migrated configs from Cisco CSS/CSM/ACE to F5 LTM with less than 5 minute downtime• Engineered global load balancing solution between two DHS data centers for SSO portal• Troubleshot networks and applications, recommended improvements to customer's enterprise systems, documented as-built design at network and application layers

• Collected meter readings from 200K Xerox machines per month via web, e-mail, phone, SNMP, and 48 call center agents; achieved 8% year-over-year increase in reads collected • Analyzed revenue forecasts and identified actions to increase revenue recognition/accrual• Negotiated $2.7M call center contract; developed Request for Proposal, implemented performance management and measurement system and reduced per-agent costs by 5%• Improved reliability of network read submission via root cause analysis and tracking

• Led 252 personnel maintaining IT systems, radars, radios, satellite systems, HVAC, power generation and tactical vehicles valued at $215M in support of daily flying operations• Executed $1M budget, outsourced vehicle repair activities to increase readiness by 37% • Managed scheduled and on-demand maintenance requirements for high availability IT and power systems. Communicated system status and outage impacts to senior leaders • Managed 54 technicians and $17 million upgrade of Europe's Air Operation Center data center, network infrastructure, IPTV architecture, data visualization system and 1,200 PCs• Implemented 44TB NetApp NAS, consolidating server storage and backup systems• Developed power, UPS, HVAC and network cabling plans for data center facility upgrade • Engineered tech solutions to rapidly reconfigure 57 servers and 3 networks providing decision making systems and interconnection to outside agencies during 19 exercises• Deployed to Al Udeid, Qatar supporting OIF/OEF's Air Operation Center's Predator video, 9 networks, 105 servers, 6 NetApp NAS's, and 3,000 users. Deployed immediately after 9/11 to previously unused base in Oman and established IT support for AWACS and 4 other airframes.• Implemented $2.5M upgrade of base's classified Cisco network infrastructure • Executed pilot Capabilities Maturity Model-Integrated (CMM-I) assessment