Hugh Rochester Email & Phone Number

- Leadership: Optimized staff performance, fostered teamwork, and boosted morale, achieving a remarkable NPS score of 95%.- Project Management: Effectively oversaw diverse projects, including process improvements and digitization, resulting in substantial cost savings and enhanced quality control.- Change Management: Supported strategic change initiatives, ensuring seamless planning, risk management, and stakeholder alignment.- Compliance Expertise: Ensured payments adhered to SWIFT, RTGS (Lynx), FEDWIRE and ACH rules and maintaining overall cash position integrity.- Quality Control: Consistently improved quality control, reducing errors and enhancing operational excellence.

- Day to day management of ongoing projects with different level of complexity within the Retail Business Service Centre (RBSC)- Support the strategic change process from planning, risk management, monitoring, alignment, insight, and stake holder buy-in- Product owner in an agile environment (Automation Lab) for the RBSC - Process re-engineering with key risk control, customer focused and utilizing management information systems (MIS) - Ability to problem solve using my analytical skills to rapidly assess a problem and creatively develop alternate solutions as necessary to resolve complex problems - Provided technical and analytical support within Global Operations, fostering exemplary relations with internal stakeholders, and consistently improving the experience for Scotiabank customers - Automation of manual processes within the RBSC and implementation of cases management system (PEGA) - Implementation of system access controls for respective teams within the RBSC - Implementation, training, and support of new application for RBSC and Commercial Banking users - Implementation of new regulatory requirements Proceeds of Crime, Money Laundering and Terrorist - --- Financing Act (PCMLTFA) affecting over 10 systems within the RBSC

- Provided technical and analytical support to the branch network across Canada, fostering exemplary relations with internal customers and consistently improving the experience for Scotiabank customers- Delivered critical analysis to diagnose and resolve technical issues relating to multiple branch system applications at Scotiabank branches throughout Canada and internationally.- Identified and liaised with relevant departments/developers to rectify system faults and data errors - Managed comprehensive testing of new applications, working within the production environment to evaluate impact on existing systems and processes operating within the branch network- Led numerous innovation and improvement projects working as key liaison between IT and the branch network to ensure seamless integration of new technologies without compromising operations- Project managed the deployment of Cash Recycling Units into branches nationwide, from initial concept and business case development to post implementation review: - Researched and presented a robust business case to secure capital funding for system enhancements and roll out- Analysed all operating processes and workflows to identify opportunities to streamline/automate tasksRedeveloped policy and process manuals and led training implementation across branches network- Achieved Full Time Employees (FTEs) cost savings, fraud/robbery prevention and other ongoing efficiencies still being realised

- Provided personal financial planning and advisory services, consistently exceeding expectations.- Demonstrated expertise in Scotiabank products, services, and regulatory matters.- Utilized KYC (Know Your Customer) and the 5C’s of credit for fraud prevention and risk mitigation.- Conducted regular market analysis to align customer investments with growth objectives.

- Delivered wealth management and investment planning advice, consistently exceeding sales and service targets.- Actively consulted with clients to develop tailored, customer-centric solutions.- Demonstrated expertise in RBC products, services, and associated regulations.- Provided debt consolidation solutions for clients.

Master Of Business Administration - Mba

Advanced Diploma, Business Administration, Accounting & Finance