Hugh Schofield Email & Phone Number

Pangbourne, Berkshire, GB

• Selected to lead the design, development and delivery of a flagship digital platform incubated within the Castrol business and intended to disrupt the global vehicle maintenance market.
• Accountable for all aspects of product definition and delivery with oversight of Design, SEO, PPC, Content and Copy, Social, CRM and Sales.
• Primary relationship manager specific to all key delivery partners (design, development and operational).
• Successful in leading the project recovery and launch of the phase 1 product following significant delays as a result of poor 3rd party performance.
• Central to the definition of product strategy and the development of an associated roadmap focused on the vision to deliver true disruption to target markets.
• Effective in defining and implementing Enterprise Architecture practices intended to govern the long-term strategy associated with product, platform, integration and data.

• Elected to take career break following a change in personal circumstances that left me as the sole carer for my 3 children.

Chicago, IL, US

• In place to lead the Infrastructure and Operations organisation to the successful execution of business-critical transformation and rejuvenation programmes along with the leadership of all International service.
• Successful in leading all aspects of IT delivery associated with the relocation of Kraft Heinz European HQ to The Shard: full ‘greenfield’ fit out of two floors followed by the migration of 300 users.
• Effectively led the centralisation of European application workloads to managed service data centres with a view to enhancing availability, performance and stability along with operational cost reduction.
• Instrumental in leading the refresh of 3000 client devices across Europe including the introduction of an enhanced standard image incorporating significant enhancements to collaboration and unified communication.
• Effective at driving service and value ‘step change’ relating to outsource agreements with HP for 1st/2nd line global support, operational management and implementation services. Introduced transformation necessary to.
• Led the reorganisation of International Service Management and Operations with a view to enhancing reach, response and effectiveness.

• Joined a rapidly expanding SME on an interim basis to define the technology transformation required to support the organisations growth aspirations.
• Successful in building a technology strategy across all business processes (logistics, sales, HR, finance) and an associated execution blueprint.
• Central to the definition and delivery of customer portal capabilities allowing real-time access to sales and service. Established and transitioned operating/support model in conjunction with third-party providers.
• Partnered with CEO/founder to identify and select key IT partners to support strategy execution and ongoing operational management.

Dubai, United Arab Emirates, AE

• Appointed to lead strategic transformation across IT product, service and process for the UAE’s largest bank (and group companies) via a management team of six direct reports (150+ indirect reports).
• Accountable for IT services, initiative delivery and support across multiple geographies: KSA, Egypt, London, SGP and UAE.
• Successful in developing and embedding a vision led strategy focused on digitalisation, cost containment, enhanced customer experience, innovation and operational efficiency built on the foundations of platform and.
• Effective in defining and delivering next generation platforms and processes to support a crowd source/social IT services portal and ‘robot agent’ capabilities with a view to driving simplicity and self-service.
• Active as an executive sponsor for the organisations Lean transformation initiatives focused on operational process rationalisation and efficiency.
• Successful in driving ITIL process maturity with a focus on a ‘single source of truth’ to govern all process elements along with integration across previously disparate data sets, tools and processes.

London, GB

• Responsible for a global organisation of 25 senior technologists and service managers along with support and delivery of diverse technologies including Cisco UCS, NetApp storage platforms, VMware vSphere 4/5, Citrix.
• Rated as ‘exceeds all expectation’ during 2011 performance review.
• Accountable for an estate of 900 virtual desktop hosts and 1200 virtual server hosts supporting a total of 28,000 virtualised servers/sessions (projected 60,000 by end 2012) along with the automation/orchestration.
• Effective in building delivery focused and ‘commercially aligned’ relationships with key vendors such as Cisco, VMware, HP, Citrix and NetApp.
• Restructured the organisation to deliver enhanced focus on support and service delivery including the creation of a dedicated automation tools support function and the transition of appropriate roles to low cost.
• Successfully implemented a single virtualisation service/infrastructure standard across Barclays Group strategic data centres and small sites including those governed by stringent regulatory restrictions.

Toronto, ON, CA

• Promoted from previous role to head the integration organisation responsible for leading the adoption of and migration to newly deployed (Tivoli based) management systems as well as defining and delivering value add.
• Responsible for an organisation of 20 senior integration specialists, solutions architects, business analysts and project managers.
• Defined stakeholder management approach and delivered significantly enhanced focus on stakeholder communication. Successfully ‘lifted the vale’ around systems management technology and service delivery.
• Responsible for managing senior stakeholders across all key SBU's relating to project integration requirements with a key focus on translating business requirements to tangible technology solutions.
• Successfully implemented a structured, tool driven engagement and resource request process linked to established resource management and pipeline tracking tools.
• Developed 3 year systems management integration roadmap focused on delivering against Thomson Reuters project and organisational transformation priorities. Year 1 and 2 objectives achieved.

Toronto, ON, CA

• Implementation and support group manager responsible for the 2nd level networks, security (firewalls) and management systems functions across EMEA.
• Leading an organisation of 55 operations engineers via a management team of 5 direct reports.
• Rated ‘exceptional’ (highest possible performance rating) in 2006 and 2007.
• Shared accountability for operations budget of £100 million.
• Delivered 57% reduction in infrastructure issues affecting service delivery and 50% reduction in departmental operating costs within a 24 month period.
• Successfully delivered against the requirement to transform the management systems function. Directly managed the performance of a number of members of the team and in doing so enhanced bench strength and in turn.

Slough, Berkshire, GB

• Senior IS Manager responsible for the management of Reckitt Benckiser’s key global data centers, core infrastructure, critical global applications, WAN and corporate HQ support services.
• Leading a team of 14 level 3 support staff and technical architects delivering infrastructure/application design and support to 25,000 users.
• Key interface to internal customers (business functions) in delivering infrastructure, applications, support models and key processes/procedures to support organisation requirements/priorities.
• Reported direct to the CIO on areas affecting ongoing operational spend.
• Restructured and refreshed teams to enhance communication and customer service focus. Successfully raised profile and positive visibility of the operations organisation.
• Responsible for the operational and commercial relationships with strategic partners such as IBM, Microsoft, Dell and Infonet.

Sociology And Social Policy

High School, Various