Hugh Shields Email & Phone Number

Developed eLearning solutions and managed end-user training for the City of Tallahassee Itineris UMAX CIS MDM implementation.• Selected LMS (Learning Management System) for the City of Tallahassee.• Wrote storyboards and developed eLearning media.• Filmed eLearning videos in a green-screen studio.• Recorded screen navigation segments in Camtasia.• Edited eLearning video segments and effects in Adobe Premier Pro.• Created eLearning assessment tests and deployed eLearning to 400+ end users in Talent LMS.

Nashville, Tennessee, Us

Developed end-user training materials for NES’ Oracle Utilities C2M (Customer to Meter) implementation.• Created Training Development Styles and Standards Guide for NES training group.• Developed Introduction to C2M overview course videos in Camtasia.• Developed CC&B (Customer Care and Billing) and SOM (Service Order Management) training courses: Start/Stop, Payments, Premise Management, Field Activities & Case Management.

Melbourne, Victoria, Au

Led the design and delivery of Latin American SAP implementation training for CSL Behring’s six LATAM affiliate offices.• Led the training development upgrade effort for all CSL LATAM training materials. • Coordinated the Brazilian Portuguese and Spanish documentation and training translation process.• Coordinated TTT (train the trainer) and EUT (end-user training) planning, scheduling and facilitation• Used SAP Success Factors LMS to assign LATAM end-user curriculum, recorded learning, and reports.

Atlanta, Ga, Us

Developed business process flows, training curriculum and Enable Now eBooks and simulations for Coca Cola’s SAP S/4 Hana implementation.• Created L4 Visio business process diagrams for Core Finance, Billing Reimbursements (BAR), and Source to Pay (S2P).• Collaborated with Subject Matter Experts (SMEs) and functional leads to develop business process flows and end-user training materials.• Used rapid content development tools (Enable Now) to develop eBooks and simulations for Coke eLearning program.

Philadelphia, Pa, Us

Developed Enable Now (Workforce Performance Builder) simulations and eBooks for Comcast Amdocs pilot training.• Received SAP Enable Now (WBP) training from certified SAP Enable Now trainer. • Created eBooks for Provisioning Overview and Installation & Testing Overview courses.• Developed eBooks and simulations for DMaaS (Document Management) & ODO (Service Fulfillment Order Orchestration). • Developed training outlines for Salesforce.com process and procedures • Completed course designs for Design Engineering and Workforce Scheduling.

Orlando, Florida, Us

Developed UPK (User Performance Kit) training solutions for Oracle CC&B (Customer Care and Billing) end user training.• Created a UPK Styles and Standards Guide for the UPK team • Converted and maintained PeopleSoft Enterprise Risk Management (PSERM) training materials. • Used Articulate Storyline to build overview and assessments• Defined the UPK development strategy for the OUC (Orlando Utilities Commission) training department• Developed UPK simulations for CC&B Overview and Navigation courses. • Completed UPK topics for the following CC&B modules: Premise, Meters & Items, Fieldwork, Billing, Payments, Cashiering

Davidson, North Carolina, Us

Developed UPK (User Performance Kit) training solutions and courseware for global Oracle R12 implementation. • Developed and updated UPK content for Oracle Procurement eLearning modules• Created delta training solutions for JD Edwards Enterprise One users• Developed end user training manuals, PowerPoint presentations and instructor guides for TTT (Train-the-Trainer) program• Performed training needs analysis and delivered UPK Development Best Practices guide to the client

Us

Developed training solutions for Oracle R12 implementation using Epilogue Author. •Performed training needs analysis: estimated end-user needs, defined curriculum, and delivered training prototypes to Krispy Kreme Oracle Project Management•Used Epilogue Author rapid training development tool to develop simulations and job aids for iProcurement, iExpense, and Company Store Ordering eLearning courses•Developed classroom training materials for Oracle Basic Navigation, Chart of Accounts, General Ledger, and Accounts Payable

Fridley, Minnesota, Us

Provided UPK training leadership, strategy, and instructional design expertise to client SMEs and implementation team. • Defined UPK development strategy for Oracle Agile end user training• Performed training needs analysis to define course curriculum• Trained client staff on User Productivity Kit rapid training development tool• Developed UPK Topic Outline template for offshore development team

Dallas, Texas, Us

Developed Oracle UPK training solutions for ATI Allvac Oracle R12 implementation. •Designed and developed UPK simulations and job aids for Oracle Business Intelligence: Navigating Catalogs and Dashboards, Creating and Formatting Analyses, Building Dashboards•Developed and maintained UPK simulations and job aids for (HCM) Human Capital Management, Quality, Inventory, Receivables, and Manufacturing modules•Administered UPK Knowledge Center content•Provided post go-live on-site support

Saskatoon, Sk, Ca

Managed Oracle training and development for Canpotex global Oracle implementation. •Performed Training Needs Analysis to identify gaps in existing training program, created training development strategy, and estimated resource needs and training budget•Developed UPK eLearning simulations for Oracle EBS Inventory & Quality, PS (Production Scheduling), and Siebel CRM (Customer Relationship Management) applications•Created eLearning business process courses using Adobe Articulate•Developed basic navigation UPKs and training courseware

Aliso Viejo, Ca, Us

Developed UPK simulations and created end user training for Quest’s global roll out of Oracle R12. •Repaired and updated existing UPK topics which were off-shored for phase 1 •Developed new UPKs for Accounting, Expense Reporting, Purchasing, and Time Reporting. •Developed classroom demos and participant activities for ILT training.•Developed a full day Oracle Basic Navigation instructor led training course.•Delivered Oracle training to global end-users in Cork, Ireland

Round Rock, Texas, Us

Provide instructional design leadership to Dell’s Latin American sales order entry and Oracle order to cash implementation. •Lead instructional design and development effort as part of the Deloitte human capital organization and talent team•Design and develop eLearning and ILT (instructor led training) curriculum for Latin American implementation of USP (Unified Sales Processing) sales order entry system. •Delivered instructional design methodology workshop to new Deloitte performance management consultants•Performed TNA (training needs analysis) to determine super-user and end-user training requirements for Latin American offices

Pembroke, Bm

SAP Global Training Manager: Provided training leadership to Bacardi SAP implementation team and delivered training and development solutions across Americas locations. •Defined Americas course curriculum for Miami, Puerto Rico, and Mexico offices•Managed Training Needs Analysis (TNA) to determine end-user training requirements•Performed super-user selection for Americas offices•Designed and developed SAP Basic Navigation classroom course•Managed training development team

Nashville, Tn, Us

SAP Training and Documentation Team Lead: Managed a team of nine technical writers/training developers for McKesson’s national SAP ECC 5.0 implementation.•Interviewed and hired the technical writing and training development teams•Managed the development of BPPs (Business Process & Procedures) documents using uPerform•Managed the development of SAP Web-based and ILT training courses•Developed Web-based and instructor-led training for SAP CRM and FICO courses•Developed FIN and SD BPPs using uPerform

Atlanta, Ga, Us

Developed UPK eLearning training solutions and provided instructional design consulting on a range of Oracle organizational development initiatives. • Performed learning needs & audience analysis for Oracle Financials R12 implementation. • Developed Oracle GL ILT courseware using Oracle Tutor documentation tool.• Created Oracle simulations and documentation using UPK.• Developed Chart of Accounts, Inquiry & Reporting, and Month-End WBT story-boards.• Presented Oracle General Ledger training to Manheim home office accounting teams.• Developed course overview and quizzes using Articulate.• Established performance metrics to evaluate training effectiveness.• Developed Adobe Captivate eLearning courses for Month End, Chart of Accounts, and Inquiry and Reporting.

Weston, Ma, Us

Managed the design, development, and delivery of training solutions for Monster Technologies’ European Oracle implementation. •Hired and managed team of three consultants and one full-time training developer/trainer•Defined training strategy, methodology, and development templates•Interfaced with change management, functional, and technical teams•Developed training manuals and certification tests for Oracle AP, GL, AR, and FA modules•Managed successful training delivery in 13 countries

Atlanta, Georgia, Us

Lead Instructional Designer: Designed, developed, and delivered instructor led training for CTI (division of Home Depot) SAP implementation. •Created and edited business process procedures using Info PakoMet with SAP functional experts and IT leadsoDeveloped and edited BPPs using Info Pak •Created master business process flows using Visio for entire CTI implementation of SAP •Designed and developed ILT training for SAP PS, SM, SD, VC, & REM modules •Created staging data and managed the SAP training environment •Delivered SAP train the trainer (TTT) and pilot training in Arizona and Rocky Mountain region

Dublin 2, Ie

Designed and developed WBT courses for Citrix and Avaya clients in Accenture’s global eLearning headquarters.• Worked with Accenture client subject matter experts to define learning needs and create instructional design maps (story-boards)• Designed and wrote course content, technical procedures, and student evaluations• Selected and designed media needs including Flash animations • Built eLearning solutions using iAuthor (Accenture’s on-line authoring tool)

New York, New York, Us

Led team of four training developers to create and deliver instructor-led and Centra distance learning technical training to support US national Oracle Financials 11i implementation. • Performed instructional analysis and created templates for developing training solutions• Trained end-users in Oracle 11i AP & GL• Provided on site implementation support for national roll-out

Petaluma, Ca, Us

Designed, developed, and delivered instructor led iProcurement technical training to Intelisys clients, partners, implementers, administrators, new hires, and end-users. • Designed and developed courses for iProcurement Purchasing, Administration, Branding ConnectTrade Products, e-Marketplace Builder, and ConnectTrade Bid & Quote• Trained end-users, regional trainers, and call center employees nation-wide • Created the Intelisys User Interface Branding Tool-Kit to teach clients to re-brand their iProcurment sites using the Java Developer’s Environment • Created Flash WBT solutions for Enterprise Purchasing, ConnectTrade Catalog, ConnectTrade Transaction, and ConnectTrade Directory

Trained end-users on Meta4´s HR & Knowledge Management applications. • Interviewed developers, project managers, and functional consultants in Spanish to define and document business processes and procedures in English• Used instructional design principles to design and develop training materials• Delivered training courses in Spanish and English to clients, partners, and new-hires

Created quality assurance manual for the systems integration department to support the company’s ISO 9002/4 certification efforts. • Learned ISO 9002/4 certification requirements • Interviewed Digital Equipment’s management in Portuguese to define and document ISO processes in English• Mapped Quality Procedures and wrote quality assurance manuals• Presented final recommendations to upper management

Mba, International Business

Ba, English

High School Diploma