Samuel Hughes Email & Phone Number

Oakbrook Terrace, Illinois, United States

I help the store manager with opening and closing the store. I follow a daily task list and make customer service a number one priority. I also check KPI”s daily and have daily sales goals that have to be met. We also have shipments that need to be scanned and put on the sales floor. Fulfillment is also a top priority as well because we get online orders daily. I keep track of inventory and shrink. I also make sure the store is clean at all times. Process returns and follow store visual planograms. We also have store pickups and send out damaged items, recrafts, and reworks as well. There is also constant price changes to keep up with. I also help train new and regular associates for the store.

Glen Ellyn, Illinois, United States

Help the store manager in day to day operations. Follow daily checklist and check KPI sales reports. Follow up with customer inquiries and provide excellent customer service to new and existing customers. Maintain cleanliness by keeping all units and store clean daily. Keep up to date with company sales goals by having team meetings with store, district, and regional managers. Supervise customer sales associates with customer inquiries and increase sales margins. Also helping the store manager with bank deposits and cash reconciliation. Cut locks on existing units that are being completed on their lease. Check cameras at all times for the safety of everyone and report any suspicious behavior. I check emails daily and work with Microsoft Office. Process all package deliveries from Fedex, UPS, and other corporate companies. The company has a main focus for me to perform customer leases for storage units and follow state and local guidelines daily. Collect frequently delinquent payments from customers on a daily basis. Also I go to different store locations in the surrounding area to cover stores for the store managers. Attend weekly company meetings to make sure issues within the company are being resolved and to check the sales performance on KPI metric goals. I also order supplies such as merchandise, cleaning supplies, and other items needed for stores. Prevent Shrink by keeping track of Merchandise Sales. Help coach new Store Managers as well.

Hoffman Estates, Illinois, United States

Manager on Duty (MOD), Scheduling, Payroll, Shrink Prevention, Theft Prevention, Cashier, Returns, Facing, Stocking, Audits, Cash Office Process, Supervising Store Associates and Supervisors, Store Recovery, and Excellent Customer Service. Trained associates for proper cash handling procedures and did cashing handling for POS systems. Trained associates in areas of better customer service and cash handling skills techniques. Checked all alarm systems and proper vendor procedures. Also had to daily upsell and beat projected sales goals. Also had to beat company donation goals for the store. Lead associates by example to follow company policies and increase productivity. Constantly facing store on a daily basis and putting away returns from customer service. Worked hardlines, softlines, and scanned labels to increase time for the truck process. Followed daily checklist to make sure store procedures and goals were being executed. Always checked for shrink on a daily basis as it was the company’s main focus. I also reported items missing from security tags and security tags in fitting room. Had to change signs for seasonal promotions and check all fixtures in the store.

Itasca, Illinois, United States

Helped the store manager with the day to day operations as I open and close store as needed. I also work overnights if needed. Train and delicate tasks to new and former associates and train with new software programs. I help with DSR reports, gas surveys, safe counts, quick counts, negative counts, and all other operations for inventory to prevent shrink. I help with lottery, Vendors, cash management, cleaning, C02 refills, food handling, facing, stocking, upselling, Plano-grams, Signage, and I also provide excellent customer service. I deal with returns and customer complaints with the store manager as well. Manage employees and complete organized stock practices with exceptional skills. Cash Handling Skills with Till and POS systems. Change Labels and prices as needed. Always show up to work before managers. Always Follow Company Policies and Guidelines. Always keep store clean and clean all areas in and outside the store. Help all customers find products, pick-up orders, and carryout's. Best in class on upselling products in the store and training all associates and managers in up-selling. Do write-offs daily to ensure safety to customers and ensure correct inventory. Also I answer phone calls and send corporate emails as necessary for store and customer satisfaction. Was main store captain for taking care of store deliveries in a timely matter. I Also did store ordering for food and store inventory weekly.

Schaumburg, Illinois, United States

I Helped the Store Manager run the new store and fix it up to be perfectly running smooth. Previous experience with Speedway as a Assistant Manager fixing up and running stores as well. I open and close the store when needed. I do invoices, stock coolers and store items, cycle counts, lottery, POS system management, safe deposits, cleaning, customer service, signs, labels, Plano-grams, returns, inventory, training, and order fulfillment. Also did cash handling daily for lottery, deposits, and safe counts. I Also did store ordering for food and inventory daily. I also did daily ordering for food and store inventory. Trained all the store associates the proper procedures for 7-Eleven Companies.

Schaumburg, Illinois, United States

Helped the store manager with the day to day operations as I open and close store as needed. I run my own team of associates for truck. Open the store for truck and price changes. Responsible for Omni Orders everyday and Shipments for the store. Help Ad Set and Price Changes. Work all around to help the managers and others supervisors run the store smoothly. I do returns, scanning, cashier, RFID, defects, scheduling, facing, stocking, cash handling, cash management, cycle counts, and inventory reports. Upsell credit cards, rewards programs, and help train associates effectively. Best in class at Customer Service at all times. My motto for any job I have worked was and still is the customer always comes first and I enjoy the customers. I help the store with shoe displays, visual, and train associates with operations tasks. I Also help store managers with liquidation, shrink, inventory, and audits. I also close registers, count, and write deposits. Receive UPS and Fed-Ex packages and do shipment check-in. This is a big volume store with small staff. Held daily meetings with other store managers to discuss sales goals and new polices. Had to check with visual supervisor to make sure signs were changed for seasonal and weekly promotions. Also had to check all fixtures in the store. Worked in Jewelry Department if needed and checked with Jewelry supervisor for online shipments. Made sure waste and damaged products were disposed properly and checked with store manager for compactor pick-up.

Carol Stream, Illinois, United States

Working with out scans, POS systems, returns, exchanges, sales, reward programs, customer service, driver logs, store pick-ups, testing car batteries, plano-grams, and safe count. Also open and close the store. I do paperwork such as deposits, audits, recalls, cycle counts, inventory, overstock, damages, and provide great customer service. Have to hit sales goals, print PGI reports, and help co-workers as needed. I was also in a MIT program which was Manager in Training. Leaving the job due to unhappy training procedures and better opportunities for another company.

Oak Brook, Illinois, United States

Helped Store Manager with customers, fulfillment orders, phone calls, freight, and sales. Sized customers and helped them with their needs. Also helped fellow managers and fellow employees as needed. Didn't work here long due to another job opportunity but loved working here.

Hanover Park, Illinois, United States

Manage employees and complete organized stock practices with exceptional skills. Cash Handling Skills with Till, Safe, and POS systems. Change Labels and prices as needed. Always show up to work before managers. Always Followed Company Policies and Guidelines. Very short Staffed and able to put the customer first along with inventory. Process truck freight and work Replenishment. Look at Planograms and keep updated if needed. Excellent Scanning Skills and Scan all incoming merchandise. Always keep store clean and clean all areas in and outside the store. Helped all customers find products, pick-up orders, and carryout's. Paid extreme attention to detail with reading sku numbers for inventory and store labels. Enter defects and place in gaylords for wrapping and shipping. Had to help process customer returns through the company’s return policy.

Itasca, Illinois, United States

Worked with the store manager and complete job duties. Job duties are cash register, POS, vendor invoices, food production, plan-o grams, lottery, sales, safety, cleaning, stocking, and inventory. Train and help employees to improve performance. Travel to different store locations to help manage stores as well. Also checking all paperwork for daily tasks. Paid Attention to detail and followed company policies and guidelines.

Schaumburg, Illinois, United States

Scanned items for fulfillment and helped package items for customers. Lead and trained new associates with adaptabilities. Helped unload trucks, helped customers, labeled and scanned labels correctly. Helped the manager with new ideas for company procedures. Offered customer reward programs as well. Paid Attention to detail and followed company policies and guidelines.

Carol Stream, Illinois, United States

Provided great customer service and increased sales. Loaded trucks and wrapped pallets for good quality. Worked well with a team and provided great teamwork. Scanned and labeled packages and did proper paperwork. Trained new hires as well. Did warehouse duties such as cleaning, sweeping, and maintenance. Paid Attention to detail and followed company policies and guidelines.

Bensenville, Illinois, United States

Consistently hit and exceeded sales goals by 20%. Helped clean and fix parts for technicians. Picked up incoming stock and delivered materials to designated locations. Trained new hires with adaptabilities. Loaded and Unloaded trucks for shipping and receiving. Did warehouse duties such as cleaning, sweeping, and other tasks. Helped with customers and did customer service as well. Also did computer shipping labels. Worked both part-time and Full-time.

Bloomingdale, Illinois, United States

Scanned all incoming merchandise to identify damaged or inconsistent products. Increased Sales! And also met sales goals monthly. Increased credit card applications as well. Worked in multiple departments and multi tasks. Assisted in loading and unloading merchandise from delivery trucks in a safe and efficient manner. Worked in ALL other departments as needed and work with scanners. Completed all cleaning, stocking, and organizing tasks in assigned sales area. Stocked and replenished merchandise according to store merchandising layouts. Completed all daily tasks and special assignments with an efficient and quality-driven approach. Operated a cash register for cash, check and credit card transactions with 100% accuracy. Verified that all customers received receipts for their purchases. Responded to customer concerns with friendly and knowledgeable service. Followed merchandising guidelines to present visually appealing displays. Engaged with customers in a sincere and friendly manner. Built relationships with customers to increase likelihood of repeat business. Answered customer telephone calls promptly and in an appropriate manner. Identified potential shoplifters and alerted management. Trained 5 new sales associates each quarter. Worked with the management team to implement the proper division of responsibilities. Maintained inventory count, tracked usage and documented variances. Picked up incoming stock and delivered materials to designated locations. Also helped customers with rewards programs and credit programs. This is a big volume store with a large staff. Attended daily meetings to discuss sales goals and polices. Worked in jewelry department if needed for coverage as well. Always reported missing items to loss prevention and store management.

Palatine, Illinois, United States

Reduced store product loss by 20%. Assigned work to team members based on company needs, personal strengths, and job knowledge. Completed all cleaning, stocking and organizing tasks in assigned sales area. Completed all daily tasks and special assignments with an efficient and quality-driven approach. Immediately addressed problems with customers to promote quick and successful resolution. Interacted with customers as they entered the store to determine what their needs were. Answered customer telephone calls promptly and in an appropriate manner. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Contributed to team success by exceeding team sales goals. Communicated clear expectations and goals to each team member. Directed work and Supervised as many as 5 employees. Worked with upper management to complete daily tasks and sales goals. Paid Attention to detail and followed company policies and guidelines.

Elmhurst, Illinois, United States

Built relationships with customers to increase likelihood of repeat business. Engaged with customers in a sincere and friendly manner. Answered customer telephone calls promptly and in an appropriate manner. Trained 5 new sales associates each quarter. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Mentored new sales associates to contribute to the store's positive culture. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Responded to customer concerns with friendly and knowledgeable service. Worked with the management team to implement the proper division of responsibilities. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture. Produced products such as pizza, pasta, sandwiches, and desserts. Managed payroll, cash register, team hire, and did cash bank deposits. Operated a cash register for cash, check and credit card transactions with 100% accuracy. Verified that all customers received receipts for their purchases. Managed up to 15 employees daily.

Bloomingdale, Illinois, United States

Operated a cash register for cash, check and credit card transactions with 100% accuracy. Verified that all customers received receipts for their purchases. Mentored new sales associates to contribute to the store's positive culture. Identified potential shoplifters and alerted management. Greeted customers in a timely fashion while quickly determining their needs. Welcomed customers into the store and helped them locate items. Contacted other store locations to determine merchandise availability. Stocked and replenished merchandise according to store merchandising layouts. Determined customer needs by asking relevant questions and listening actively to the responses. Helped customers open rewards programs and credit programs. Counted cash register daily as well.

Carol Stream, Illinois, United States

Loaded and unloaded packages from trucks and scanned shipping labels.

Bloomingdale, Illinois, United States

Stocked shelves with unpacked items, ensuring proper labeling in clear and visible areas. Greeted customers entering the store to ascertain what each customer wanted or needed. Maintained cleanliness and presentation of stock room and production floor. Described product to customers and accurately explained details and care of merchandise.

Some College Coursework Completed, Associates Degree, Automotive Engineering Technology/Technician, 3.6

Melrose Park, IL.

Some College Coursework Completed, Associates Degree, Game Design And Computer Systems, 3.5

Activities and Societies: Gym ClassesWent to College of Dupage right after high school.

High School Diploma, Computer Information Systems, 3.23

Activities and Societies: Football TeamI went to TCD for Computer Information Systems.