Coach, train, and develop for in store marketing and sales.

HD Marketing, Inc.(Hughes Direct Marketing) practices marketing, advertising, and sales for Fortune 500 companies. (Current clients: DirecTV/ AT&T) Daily tasks include hiring, training, developing, and promoting marketing managers, entry-level marketing field reps, corporate trainers, & assistant marketing managers. Parent company, Smart Circle International, puts their focus on a unique and challenging niche of the market, consumer electronics. HD Marketing strictly performs face-to-face marketing(no door-to-door, telemarketing, cold calling, etc.), using Fortune 500 wholesale & retail stores as its venue.

Outsource Marketing & Advertising, Client: DirecTV, Inc.

Responsibilities:-Manages CSR staff duties for marketing-Database management of company client lists-Builds brand recognition-Writes and publishes company's monthly e-newsletter-Records analytics across all social media accounts and tracks progress and results-Coordinates and reports website analytics from company and 3rd party sites-Defines and protects image and brand identity-Analyzes website usability -Maintains a presence in the community, both commercial and residentialOther Duties:-Manages and schedules maintenance of Roto-Rooter Plumbers vehicle fleet of 25+ vans and cars, 3 pump trucks, and 2 water jet vehicles to ensure compliance with relevant quality standards, timeline requirements, and coordinate processes involving outside service staff-Administers data entry of over 1500 client emails into Excel database to incorporate into email marketing program-Coordinates and trains CSR staff on new dispatch software upgrades-Troubleshoots and coordinates software bug fixes with dispatch software companyAchievements:-Built and maintains company's email campaign-Writes and publishes monthly e-newsletter to at least 2,200 clients with an average 25.6% open rate-Tests software updates and additions for approval-Researched, tested, installed, and maintains new additions to company’s existing phone system -Trained all of the company’s current dispatchers

Responsibilities:-Resold the value of the company, equipment, programming, and customer service to retain new and loyal customers-Troubleshot a wide range of technical issues with satellite TV equipment-Deescalated irate customers-Negotiated pricing and programming to adhere to the customers wants, interests, and needs-Handled most specialty callsAchievements:-Multiple calls graded as “perfect calls” (100 on a 0-100 scale)-Highest bundling percentage-Highest attachment rate-Highest save rate in multiple months-Coached employees at a new DTV call center-Promoted to Customer Retention 2 months after completing training-Most equipment upgrades on numerous months

Responsibilities:-Met predetermined sales goals set by store management monthly-Expounded on the worth of merchandise -Motivated customers to apply for company credit cardsAchievements:-Promoted to sales associate from non-sales stock -Most credit card sales multiple months

Responsibilities: -Assisted lead electrical and computer technician in setting up, managing, and fixing computer issues.