Barry Hughes Email and Phone Number
victoria, british columbia, canada
Barry Hughes's Location
Victoria, British Columbia, Canada, Canada
Barry Hughes's Contact Details
Barry Hughes work email
- Valid
- Valid
- Valid
Barry Hughes personal email
n/a
About Barry Hughes
A Dual British/Canadian Citizen, I am an Executive Professional with over 25 years of Operations, Sales, Customer Experience, and Account Management in Banking, IT and Business process outsourcing that provide services and products to all major industries in a B2B environment. I am a skilled and experienced professional with a proven track record of exceptional Operations leadership, and sales achievement. Excels in reducing organizational inefficiencies, streamlining processes, improving quality, and reducing costs. As a highly successful sales leader, creates trusted business partnerships with stable long term contracts including a steady stream of new business year on year.I acquired the consultative selling skills certification with added value approach to C+ level whilst at Hewlett Packard Enterprise.
Barry Hughes's Current Company Details
Aot Technologies
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Senior Account Executive at AOT
victoria, british columbia, canada
- Website:
- aot-technologies.com
- Employees:
- 66
Barry Hughes Work Experience Details
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Senior Account ExecutiveAot Technologies Jan 2023 - PresentVictoria, British Columbia, Canada
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Senior Account ExecutiveNovigo Aug 2022 - Dec 2022Victoria, British Columbia, Canada
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Account ExecutiveAot Technologies Nov 2021 - Jul 2022Victoria, British Columbia, Canada
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Account ExecutiveFormsflow.Ai Nov 2021 - Jul 2022Victoria, British Columbia, Canada -
It Operations ExecutiveNtt Data Services Oct 2018 - Nov 2021Victoria, British Columbia, Canada -
Director Of OperationsTelus International Philippines Aug 2017 - Oct 2018Ortigas Philippines -
Independent Contractor -Pmo Lead – Sap Hana Enterprise Cloud, Sap Car, Fiori Implementation.Aritzia Nov 2016 - Jul 2017Vacouver - Canada> Reported directly to the CIO > Manage and oversee the first phases of the SAP HANA Cloud, CAR & Fiori implementation project.> Responsible for:o External & internal PM’s; o Project Budget;o Project Plan;ACHIEVEMENTS• Successful first phase implementation on time and on budget. -
Account ExecutiveHewlett Packard Enterprise Nov 2011 - Nov 2016Canada> Internally headhunted to provide and oversee account management activities in transportation, retail, financial, energy and government.> Responsible for:o Account support team (Onshore/Offshore);o Management of Dev, Prod, and PI servers, hosted out of HPE’s Data Center;o Applications management;o Batch scheduling and maintenance;o P&L;o Client relationships; o Account growth; o Business development, o Contract management; o Financial & business plans;o Customer experience/service.ACHIEVEMENTS:• Turned around a large commercial retail account which was in jeopardy, resulting in an improved client rating and a new 5-year contract extension; • Negotiated & won in June 2016 the first Joint HPE/SAP deal in Canada to provide full cloud infrastructure and HANA implementation, deal worth $10 M over 5 years to Aritzia a leading ladies fashion retailer;• Won a new logo account as part of a $50 M salesforce implementation;• Won contracts valued at $20M in one fiscal year from 2 existing accounts with a 3-year contract and one extension for 5 years;• Increased operating profit on a transportation account from 18% to 38% by using various methodologies main one being LEAN;• Achieved growth targets on accounts by average 5% year on year. -
Executive DirectorHewlett Packard Enterprise Nov 2010 - Oct 2011Victoria Bc> Recruited internally to manage and oversee operations for Accounts Payable/Receivable, Collections, and back office functions for the local Provincial Government under a 12-year business processing outsourcing contract. > Responsible for: o Operations delivery, excellence & transformation;o 6 direct reports and 400 unionized FTE’s;o Talent management;o Financials – operating budget, P&L, growth targets;o Growth - business development including tender requests (RFI, RFQ & RFQ);o Customers experience/service.ACHIEVEMENTS• Influenced the final implementation phase of the new Provincial Government SAP collections system;• Achieved all Service Level Agreements;• Increased collection targets by 20%;• Championed corporate positioning, product development and client engagement, delivering outstanding results higher client satisfaction ratings;• Managed relationships with Provincial Government Ministers resulting in improved contracts and processes to deploy future growth opportunities.
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Director, Payment Processing CentreAdvanced Solutions, An Hp Company Sep 2007 - Oct 2010Victoria Bc> Externally recruited to manage Remittance Payment operations for the Province Government under a 12-year business processing outsourcing contract.> Responsible for:o Operations delivery, excellence & transformation;o 4 direct reports and 60 unionized FTE’so Talent management;o Contracted SLA’s;o Operating budget;o Customer experience/service.ACHIEVEMENTS• Launched the Creditron payment processing platform;• Launched the Kofax document imaging platform;• Trained resources on lean Six Sigma methodologies resulting in operating costs savings of $1.6M with 14 months; • Achieved a 5% reduction in loss ratios through tighter and more effective management controls;• Managed bank deposit turnaround times down from 4 to 1 day resulting in quicker access to the funds for the ministry of finance;• Improved processing errors by 99%;• Department awarded the prestigious HPE Team of the Year Award 2008;• Successful 100% compliance on first financial audit in 2008;• Nurtured successful trusted relationships with Ministries at all levels. -
Director Of OperationsIntria Items Inc. Jun 2006 - Sep 2007Calgary, Canada Area> Promoted to manage the 2 processing centers in Calgary Alberta, Canada.> Responsible for:o Operations delivery, excellence, and transformation;o 4 Direct reports and 180 FTE’s;o Customer experience/service;o Contracted SLA’s;o Contract management;o Operating budget;o Talent management;o Sales/Growth.ACHIEVEMENTS• Implemented LEAN methodology into both centers resulting in the following department improvements:o CSATS – increased by 30%;o Staff survey results increased by 20%o Overtime reduction of 45%;o Increased profit by 20%.• Achieved 100% audit compliance on both centers in 2008;• Achieved contracted SLA’s;• Managed the centers turnaround resulting in best performing centers in Canada in 2006.
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Manager Of Cheque & Remittance & Statement ProcesingIntria Sep 2005 - Jun 2006Calgary, Canada> Recruited from Great Britain, to manage the cheque processing and statement production with one main objective to turn the failing center around.> Responsible for:o Operations delivery, excellence, and transformation;o 2 Direct reports and 180 FTE’s;o Customer experience/service;o Contracted SLA’s;o Contract management;o Operating budget;o Talent management;o Sales/Growth.ACHIEVEMENTS• Improved Operations processes resulting in:o Decreased cost reduction of 2%;o Increased productivity from 75% to 95%o Decreased Errors by 10%.• Customer satisfaction scores increased from 45% to 80% in less than 6 months;• Influenced the introduction of LEAN methodology into departments;• 100% Compliant on the annual financial audit;• Promoted to Director Operations – Calgary in less than 1 year.
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Deputy Head Of DepartmentIpsl Ltd Aug 2003 - Aug 2005Northampton, United Kingdom> Headhunted to manage 24-hour research and adjustment team specializing in cheque processing and reconciliation and contact center services for 6 major UK Bank.> Responsible for:o Operations delivery and excellenceo 4 direct reports and 150 FTE’s;o Operating budget of 20M GBP;o Customer experience/service for 6 UK banks;o Contract management;o Contracted SLA’s;o APACS regulations;o Talent management.ACHIEVEMENTS• Launched a special selected team of resources to recover losses through incorrect processing. This resulted in 30M GBP funds recovered; • Decreased customer call abandoned rate in the contact center from 40% to 5% for all 6 banks;• Decreased Operating budget by 10% year on year;• Volunteered to manage team of resources, where processing issues and ideas to improve quality were shared, results from this initiative were:o 80% decrease in processing errors; o 20M GBP decrease in loss reduction;o Operating budget decreased by 5%. -
Product ManagerHsbc Jan 2000 - Jul 2003London, United Kingdom> Internal promotion to manage the Cheque & Cash portfolio in banking and financial services.> Responsible for:o Provide functional guidance and support for the sales team;o Business development;o Product growth;o Liaison manager between the banks and its external processing vendors;o Customer experience/ service;o Contracted SLA’s.ACHIEVEMENTS:• Launched a new cash and cheque product resulting in 20M GBP in new revenue;• Relocated the customer helpdesk from London UK to Leicester resulting in: o 20% cost savings;o Decreased call wait time from average 5 to 1 minuteo Improvement in call quality. -
Production ManagerHsbc Jan 1996 - Dec 1999London, United Kingdom> Manager of cash processing operations in the largest Cash Center in Europe.> Responsible for:o Operations delivery and excellenceo 2 direct reports and 65 FTE’so 10M GBP operating budgeto Business development;o Customer experience/service.ACHIEVEMENTS:• Improved client satisfaction score from 70 to 95%;• Decreased staff numbers by 25% by streamlining work processes;• Department was recognized for providing elite level of customer services.
Barry Hughes Skills
Business Process Improvement
Program Management
Management
Vendor Management
Team Leadership
Customer Relationship Management
Team Management
Leadership
Outsourcing
Operations Management
Account Management
Change Management
It Management
Service Delivery
It Strategy
Training
Strategic Planning
Customer Service
Business Process Outsourcing
Banking
Human Resources
Negotiation
Budgets
Risk Management
Call Center
It Service Management
Budgeting
Business Development
Enterprise Software
Sales
Consulting
Business Strategy
Business To Business
Strategy
Sap
Microsoft Office
Accounts Payable
Sales Management
P&l Management
Contract Management
Analytical Skills
Finance
Performance Management
Pre Sales
Cloud Computing
Client Relations
Contract Negotiation
Customer Experience
Consultative Selling
It Operations
Project Management
Six Sigma
Project Planning
Barry Hughes Education Details
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Southend College Of TechnologyBusiness, Management, Marketing, And Related Support Services -
City And Guilds Technical CollegeComputer Programming
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Greensward Comprehensive SchoolMaths, English, History, Geography
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CorporateLean / Six Sigma
Frequently Asked Questions about Barry Hughes
What company does Barry Hughes work for?
Barry Hughes works for Aot Technologies
What is Barry Hughes's role at the current company?
Barry Hughes's current role is Senior Account Executive at AOT.
What is Barry Hughes's email address?
Barry Hughes's email address is ba****@****ons.com
What schools did Barry Hughes attend?
Barry Hughes attended Southend College Of Technology, City And Guilds Technical College, Greensward Comprehensive School, Corporate.
What are some of Barry Hughes's interests?
Barry Hughes has interest in Children, Politics, Education, Animal Welfare, Health.
What skills is Barry Hughes known for?
Barry Hughes has skills like Business Process Improvement, Program Management, Management, Vendor Management, Team Leadership, Customer Relationship Management, Team Management, Leadership, Outsourcing, Operations Management, Account Management, Change Management.
Who are Barry Hughes's colleagues?
Barry Hughes's colleagues are Kasinathan .b, Bhuvanesh Pattanashetti, Chris Berg, Andre Goncalves, Jinu Maria Varghese, Sethu Satheesh, Sneha S S.
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Barry Hughes
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