Madison Hughes Email & Phone Number

Nashville, TN, US

United States

- Support the transition from Valeo to Spheros by rebranding and onboarding over 150 employees into ADP Workforce- Communicate with diverse staffing agencies and build long-term relationships for future recruiting opportunities- Collaborate with HR manager on revising and updating employee handbooks and policies to maintain alignment with current legal.

United States

- Managed employee relations issues, including conflict resolution, disciplinary actions, and performancemanagement- Analyzed end of year engagement survey, then collaborated with engagement committee on an action plan to improve engagement throughout 3 locations- Conducted full-circle recruitment and selection processes, including screening resumes.

Elkhart, Indiana, United States

- Provided general administrative support to the HR department, including data entry, file maintenance, and responding to employee inquiries- Redesigned our onboarding process with new orientation packets, checklists, and with Workday Software- Organized and led an employee engagement committee to plan events to better engagement for 3 different locations

United States

• Recognized as one of the lead servers and trained new employees to our Bin23 standards and taught them how to greet customers, serve them, run their food, closing tasks, and the menu itself.
• Performed opening and closing tasks including having everything polished, stocked, organized, and picked up for the following shift.
• Assisted co-workers including bartenders, chefs, dishwashers, hosts when needed throughout the shift.

South Bend-Mishawaka Region

• Communicated to about 100 guests per day via email, phone, and face-to face about any questions or concerns they had about their stay.
• Assisted guests with baggage, questions, and directions in the hotel or around campus.
• Adapted quickly to the introduction of a new customer service system titled Opera.

Osceola, Indiana, United States

• Provided service to 40 customers per hour while cleaning, stocking, facing, and gaining product knowledge.
• Collaborated with internal and external partners in the planning and of special events such as Ladies Night, Blue Grass Festival, and the Memorial Day Parade, all of which hundreds of people attended.
• Trained newly hired retail sales associates in customer service best practices about four times a year.
• Managed the greenhouse seasonally, spring/early summer, including pricing items, created and organized all displays, and ensured items were maintained daily in order to provide the best quality possible.
• Created efficiencies within the store to help with customer flow and access to items.

Mishawaka, Indiana, United States

• Educated 17 three- to four-year-olds in learning basic skills like numbers, letters, and writing.
• Led the closing tasks at the end of each night, which included shutting down every room, cleaning bathrooms, hallways, and the kitchen.