Technical support--resolving network and computer issues, setups, training, and project management. Support for medical insurance billing.

As Speakerbus Project Manager for the Americas, led multiple concurrent complex projects using Agile and Waterfall frameworks with a team of employees and vendors. Migrated major financial institutions to new trading desk communication systems including installation of new servers, gateways, and end user devices. Planned and executed projects, managing risks, issues, scope, and deliverables. Managed communications leading Scrum and status meetings with project teams and senior management including C-level executives. Recognized by customers and Speakerbus in internal company communications for improved process control.• Implemented upgrade and replacement of international bank’s corporate headquarter systems with a $4.5 million project impacting 1700 traders. Ensured that there were no service interruptions Day One and schedules were maintained. • Successfully led the upgrade and replacement of local infrastructure and end-user devices for traders for international bank’s remote offices in North and South America impacting 9 offices, 30 servers, and 72 gateways. Ensured that there were no service interruptions Day One and schedules were maintained. • Planned global upgrade of enterprise software for major international bank involving corporate headquarters, major hubs, and remote offices in North and South America, EMEA, and APAC.• Developed US Cloud implementation strategy for clients. Managed first cloud migration in the US migrating customer to Google Cloud and Speakerbus datacenter, compressing baseline schedule 50% by fast tracking and expediting WAN carrier tasks. • Introduced and led a weekly internal meeting reviewing all American current and future projects and resource availability facilitating open discussions on project status and issues with sales, account management, engineers, and management participation.

Led multiple global and domestic project teams implementing enterprise projects for IBM global and domestic customers as a part of the Transition and Transformation department. Managed projects from initiation and planning through execution and closing process groups. Managed scope, issues, problems, risks, communications, stakeholders, change, and budget. Led Scrum, internal, and external status meetings with managers, engineers, technicians, and C-level executives. Led projects for government agencies, global insurance companies, global pharmaceutical companies, and global industrial corporations.• Transitioned Chrysler corporate email system to global Chrysler-Fiat MS Exchange following merger of the corporations impacting 60,000 users. Managed a global program with multiple project managers and engineers. Facilitated discussions between Chrysler and Fiat leading to agreement on policies. Increased customer satisfaction by improving communications between project team and Chrysler-Fiat.• Migrated multiple customers’ infrastructure to IBM Cloud and datacenters working with AT&T and Verizon.• Migrated customers to MS Exchange and Active Directory.

Managed projects, IT service desk, three engineers, and vendors supporting corporate headquarters and three remote offices in four states. Supported the data center, trading desk, users, hardware, applications, network, and projects. Provided support for assistants, traders, accountants, managers, and C-level executives.• Led project migrating from AVAYA PBX to CISCO Unified Messaging and new CISCO firewall and VPN.• Negotiated new contract with Verizon for telephony and Internet services.• Managed project expanding datacenter, installing new racks, servers, SAN, routers, firewalls, UPS, and HVAC.• Managed projects opening new offices. • Managed upgrade and installation of servers and software.• Implemented new processes preparing for first and successive Sarbanes Oxley (SOX) audits. Prepared evidence for auditors.