Business change, transformation, and interim leadership within a specialist insurance and reinsurance firm, taking ownership for improving the planning, reporting and delivery of Central Portfolio Office services.Reviewed and improved the overall organisational change delivery capability, reporting into the COO.Accountable for the delivery of a data remediation project, ensuring mandated audit outcomes were met.Key contributions and successes:• Oversaw an annual change budget of… Show more Business change, transformation, and interim leadership within a specialist insurance and reinsurance firm, taking ownership for improving the planning, reporting and delivery of Central Portfolio Office services.Reviewed and improved the overall organisational change delivery capability, reporting into the COO.Accountable for the delivery of a data remediation project, ensuring mandated audit outcomes were met.Key contributions and successes:• Oversaw an annual change budget of £22m, delivering change & realising benefits• Identified significant cost savings of 10%, whilst maintaining BAU & agreed portfolio deliverables• Owned and produced monthly Change Board pack and onward Group Exec reporting on status Show less

Took ownership for programme delivery & portfolio assurance for a series of critical Covid-related initiatives, including both science infrastructure and operational process deliverables, using Agile & Waterfall methods. Spearheaded the delivery of the ‘Test and Trace’ Domestic Certification policy programme, which enabled safe access to mass participation events (e.g., Wimbledon, Formula One), representing Test and Trace to stakeholders including The Cabinet Office, DCMS and NHS Digital… Show more Took ownership for programme delivery & portfolio assurance for a series of critical Covid-related initiatives, including both science infrastructure and operational process deliverables, using Agile & Waterfall methods. Spearheaded the delivery of the ‘Test and Trace’ Domestic Certification policy programme, which enabled safe access to mass participation events (e.g., Wimbledon, Formula One), representing Test and Trace to stakeholders including The Cabinet Office, DCMS and NHS Digital (for Covid Pass via NHS App).Defined, articulated and delivered the business case for a £42m investment to enable event on-site testing, working collaboratively with commercial and finance teams to ensure success.Full accountability for the Test and Trace International Arrivals delivery programme, which aligned with Borders and Managed Quarantine Service Programme, led by DHSC and supported by Home Office.Key contributions and successes:• Built a framework to ensure compliance with Amber/Red list country rules, with automated prompts • Accountable for the Workforce Delivery portfolio in Health Protection Operations (HPO) in UKHSA• Delivered Workforce Stabilisation to ensure the relevant Covid response capacity was fully-retained • Evolved the workforce make-up from a Covid-19 response capability to a wider all-hazard capability Show less

Provision of consultancy expertise and interim business management services within a specialist consulting business, collaboratively engaging with a portfolio of clients within the banking and financial services sector.End-to-end project lifecycle management & delivery, encompassing scope, planning, budget, risk & issues.Key contributions and successes:• Mobilised and embedded the new COO function at Co-Operative Bank• Matured and transitioned a series of ExCo and Board… Show more Provision of consultancy expertise and interim business management services within a specialist consulting business, collaboratively engaging with a portfolio of clients within the banking and financial services sector.End-to-end project lifecycle management & delivery, encompassing scope, planning, budget, risk & issues.Key contributions and successes:• Mobilised and embedded the new COO function at Co-Operative Bank• Matured and transitioned a series of ExCo and Board responsibilities into a newly-created COO role• Led a portfolio of workstreams within Corporate Development at Arbuthnot Latham & Co• Took the lead in facilitating, mobilising, and integrating a newly-created specialist finance subsidiary• Delivered and secured approval for a business case to accelerate growth of the Commercial Bank• Designed and project delivered the Santander Customer Journey for non-personal clients• Engaged clients impacted by Ring-Fencing regulation, including the delivery of complaint handling • Delivery of the Williams and Glyn Commercial Bank organisational transformation for RBS• Took ownership for creating and developing a full business case from design through to approval• Collaboratively engaged with the Group Executive Committee leading to a corporate restructuring• Instrumental in delivering £23m of recurring P&L benefits via a major headcount reduction of 30%• Oversaw re-segmentation of 50,000+ customers into delivery channels appropriate to their value • Designed a new scalable KYC remediation operating model programme at Deutsche Bank • Multi-year programme delivery with a £10m budget with a global multi-functional team of c100 FTEs• HSBC - Led the delivery of a Financial Crime risk mitigation policy framework programme • Ulster Bank – Led the delivery of the Corporate Banking transformation programme• Resegmented 125,000 customers into the delivery channels appropriate to their value and needs Show less

A number of project and programme delivery roles with an ever-increasing scale of reach, organisational complexity and leadership and stakeholder demands:Head of Programme Delivery, Infrastructure and Change – 2009 to 2012Head of Delivery, Change Management – 2005 to 2009Head of Strategic Programme Office, Change Management – 2003 to 2005Head of Integration Programme Office, Corporate Banking Integration – 2002Retail Banking Assurance Lead, Group Integration Programme… Show more A number of project and programme delivery roles with an ever-increasing scale of reach, organisational complexity and leadership and stakeholder demands:Head of Programme Delivery, Infrastructure and Change – 2009 to 2012Head of Delivery, Change Management – 2005 to 2009Head of Strategic Programme Office, Change Management – 2003 to 2005Head of Integration Programme Office, Corporate Banking Integration – 2002Retail Banking Assurance Lead, Group Integration Programme Office – 2001Business Programme Manager, Corporate Banking, Strategy and Marketing – 1997 to 2000I.T. Development Manager, Group Technology – 1995 to 1997 Show less