TTI Inc is a Berkshire Hathaway company specializing in passive electronic component sales and distribution with 3800 employees at more than 100 locations throughout North America, Europe and Asia. I lead the infrastructure organization of 35 IT Infrastructure staff supporting TTI's businesses in North America, Europe, and Asia. The technical environment includes IBM zOS mainframes, Unix AIX midrange systems, VMWare on Cisco UCS with a significant Citrix/thin terminal deployment. In addition to technical services, I manage the service desk, logical security and voice teams providing 24 hour support.Technologies and ServicesIBM Z9 mainframe, Cisco UCS, EMC VNX, Citrix Xendesktop, Citrix Xenapp, VMWare ESX, VCenter, Vsphere, Tivoli Storage Manager TSM, vRanger, Nexus, Windows Server, AIX, UNIX, Websphere, Active Directory, MS Exchange, Solar Winds Orion, Avaya,

Led the infrastructure team, consisting of 35 technical service managers, implementers, and tier 3 support staff covering Client Systems, Network and Telecommunications, Security, Server and Storage, Unified Communications, and Data Center operations to businesses in 40 countries. Directed $30M IT budget.• Managed and created new supplier relationships including outsourced service providers (AT&T, BT, Google, HP, Dell, Netapp SAN) to improve costs and service levels.• Managed Infrastructure team through clear objectives, personal work plans and goals to assure accountability.• Integrated two large multinational companies at all levels of the infrastructure including network infrastructure, server infrastructure, messaging, data centers, security, mobile and client systems. Key technologies were Microsoft SCCM, SCOM, MPLS networks, SSL VPN, VMWare, Netapp, and Cisco Nexus.• Principle member of the change advisory board. (CAB).• Implemented Cisco global video conferencing and voice systems eliminating over $250,000 per year in travel and instantaneous collaboration.• Executed on improved disaster recovery technologies and processes providing 30 minute recovery times.• Developed and executed on technology roadmaps including:o Implementation and operations of mobile expense management solutiono Implemented and migrated to a tier 4 data center supporting core applications such as SAP, Oracle, Sharepoint, Exchange Messaging, and Lynco Selected and implemented security solutions including web content filtering (Websense), and antivirus (McAfee)• Championed multiple cost reduction initiatives including:o Mobile Expense Management (MEM) – 25% reduction in costso Wide Area Network Benchmarking – 15% reduction• Provided project management to deploy numerous IT services including Windows Server OS deployment, software distribution, web content filtering, SPAM filtering, MS Exchange messaging, Microsoft Active Directory, and MS Lync.

Project | Voice and Video | Design, build, and operation of Cisco / Tandberg global video conferencing systemProject | Voice and Video | Selection and deployment of Siemens Openscape Call Center systemProject | Voice and Video | Mobile Expense Management (MEM) deployment to 1600 mobilesProject | Voice and video | Telecom expense management ( TEM ) planningProject | Networks | AT&T Anira VPN network migrationProject | Networks | Data center network build | Cisco Nexus Project | Networks | Monitoring improvements | Netflow, Solarwinds, Network Instruments Observer, ANUE.Project | Networks | WLAN Wireless controller redesign | Cisco WiSM, Wireless LAN Controller, Lightweight access pointsProject | Networks | Hardware load balance service creation | Cisco, F5Project | Networks | WAN optimization | RiverbedProject | Security | Content filtering lifecycle replacement | Websense TritonProject | Security | RSA SecurID replacement | PhonefactorProject | Data Center | Frankfurt data center build | InterxionProject | Data Center | Dallas data center build | CyrusOneProject | Data Center | Disaster Recovery process improvement | NetApp Snapmirror, VMWareProject | Client | Windows 7 global image | Microsoft Operating System Deployment ( OSD), Task sequenceProject | Client | Software packaging process development | SCCMProject | Application | Microsoft Exchange 2010 upgradeProject | Application | Unified Communications global deployment | OCS, Lync, Live meeting, Instant messenger Project | Application | End user password reset | Quest password reset managerProject | Application | Identity Access Management | Quest One Identity managerIT Infrastructure Manager | Director Data center operations | Information Technology | Technical Service | Datacenter Manager | Network Operations

• Managed a distributed team of 16 staff providing infrastructure operations and application support to multiple ancillary companies throughout North America.• Managed technology refresh of all company IT assets to optimize spend.• Managed second level support desk.• Implemented tiered SAN storage and Microsoft Hyper-V Virtualization.• Migrated organization Frame Relay to MPLS wide area networking.• Directed migration of North American IT business units to Active Directory.• Selected and implemented new Tier 3 data center• Championed implementation of Cisco remote access services.• 3000 desktops, 350 servers, 250 company locations, 6000 employees.Key Technologies and ServicesService Desk | Frontrange Heat, request fulfillment, incident management, problem managementNetwork operations team | Cisco, Catalyst, QOS, COS, Vlan, Juniper, Solarwinds, AT&T, Telus MPLSData Center operations and server team | Dell, EMC, Windows 2003, VSphereClient / Desktop team | Dell, HP, SMS, AltirisCitrix thin client team | Metaframe, Xenapp, WyseApplications: Microsoft Exchange, ISA, OCS, Active Directory, Internet time service, SQLIT Infrastructure Manager | Director Data center operations | Information Technology | Technical Service | Data center Manager | Network Operations | Director IT Infrastructure

Managed the IT department for the Pacific Northwest operating company of Lehigh Cement.Areas of responsibility:• Manager of Infrastructure Team• Manager Application and development team• Manager Data Center Operations team• Developed and controlled regional operating ($1.5 million) and capital ($450K) budget.• Implemented and operated financial, distribution and vehicle tracking systems.• Managed application support, server operations, service desk, and desk-side support.• Applications included: Epicor Financials, MS Exchange, Command Series, OpenText Docs Open, and IXOS.• Infrastructure included: Windows NT, SMS, Citrix, Frame Relay, Cisco catalyst, Cisco Routers, Nortel Contivity, NEC, Windows XP, Windows 2000, and Windows Server Virtualization,IT Infrastructure Manager | Director Data center operations | Information Technology | Technical Service | Data center Manager | Network Operations | Director IT Infrastructure

Management | Second level Service Desk | Frontrange Heat, request fulfillment, incident management, problem managementManagement | Personal work plans, training, coachingManagement | Network operations team | Cisco, Catalyst, QOS, COS, Vlan, Juniper, solar winds, AT&T, TelusManagement | Data Center operations and server team | Dell, EMC, Windows 2003, VSphereManagement | Client / Desktop team | Dell, HP, SMS, AltirisManagement | Citrix thin client team | Metaframe, Xenapp, WyseIT Infrastructure Manager | Director Data center operations | Information Technology | Technical Service | Data center Manager | Network Operations | Director IT Infrastructure

Management Responsibilities:Management | Service Desk | Frontrange Heat, request fulfillment, incident management, problem managementManagement | Personal work plans, training, coachingManagement | Application development | Epicor, Purchasing Card, DocsOpen, Command Sieries Management | Field Service teamManagement | Capital and Opex budget management.Management | Project Management | PMPIT Infrastructure Manager | Director Data center operations | Information Technology | Technical Service | Data center Manager | Network Operations | Director IT Infrastructure

IT Infrastructure Manager | Director Data center operations | Information Technology | Technical Service | Datacenter Manager | Network OperationsSupervisor of Infrastructure Team• Data Center Operations• Service desk• Desk side support• Managed Technical Projects through project life-cycle• Designed and implemented computing infrastructure.• Implemented NEC phone systems into multiple locations.• Technologies included: Windows NT, SMS, Citrix, Frame Relay, Cisco catalyst, Cisco Routers, Nortel Contivity, NEC, • Supervised support Analysts• Responsible for providing technical research• Assisted in budget planning

IT Infrastructure Manager | Director Data center operations | Information Technology | Technical Service | Datacenter Manager | Network Operations

Fletcher ChallengeManaged IT Infrastructure for coastal region• Provided systems administration to UNIX and VAX computing systems• Implemented and managed regional Wide Area Network.IT Infrastructure Manager | Director Data center operations | Information Technology | Technical Service | Data center Manager | Network Operations | Director IT Infrastructure

IT Infrastructure Manager | Director Data center operations | Information Technology | Technical Service | Datacenter Manager | Network OperationsManaged IT infrastructure including networks, data centers, and servers• Supported and developed dietary system.• Provided systems administration to VAX computing systems.

IT Infrastructure Manager | Director Data center operations | Information Technology | Technical Service | Datacenter Manager | Network OperationsManaged IT Infrastructure• Provided Data Center operations.• Provided systems administration to UNIX computing systems