▪ Configuration/Cost Saving: Identified security and configuration issues with business-critical MSSQL database instances; recommended and helped implement solutions to identified issues.✓ Reduced customer downtime by 50%.✓ Decreased labor costs associated with maintenance by 10%.✓ Reduced labor costs by 50% based on initial installation and configuration synergies.▪ Enterprise Monitoring/Outage Reduction: Identified configuration and performance issues with enterprise monitoring solution for US Government agency; expanded monitoring footprint by 50% to 1,200+ Windows Servers; extended monitoring capabilities to 150+ instances of Microsoft SQL Server.✓ Reduced infrastructure and application outages by 25%.✓ Reduced labor costs associated with monitoring SQL database environment by 50%.▪ Training and Mentorship: Trained and mentored new hires, quickly ramping capacity on various technologies.▪ Customer Experience: Anticipated and articulated unstated customer requirements, otherwise left undefined; incorporated implied requirements, exponentially ramping up service delivery; achieved high customer satisfaction.

▪ Automation/Customer Satisfaction: Designed, implemented, and supported automated workflows; identified critical infrastructure and application issues; implemented third-party solution, connecting monitoring infrastructure to ITSM-based ticketing engine.✓ Reduced non-actionable notifications by 75%.✓ Improved customer confidence in value of integrated monitoring.▪ Labor Cost Saving/Workflow Solutions: Collaborated with colleagues working for another customer to implement and support genericized version of automated workflow solution.✓ Reduced labor expenditures by $700k+ over 6 months. ✓ Increased visibility of infrastructure and application outages across enterprise.▪ Enterprise Dashboard/Server Support: Designed, implemented, and supported enterprise dashboard solution for US Government Agency with global footprint and multiple air-gapped networks; reported daily system availability and uptime for 2,500+Windows Servers.✓ Adapted dashboard in various US agencies, broadly reducing system downtime.✓ Increased visibility of systems and platforms across enterprise. ✓ Reduce labor costs associated with infrastructure support.

Supported Commonwealth of Pennsylvania Department of Corrections. Supported database infrastructure in a multi-tier .Net application environment.- Reviewed existing database environment and T-SQL code base. Provided developers with guidance on T-SQL optimization.- Created scripted ETL process to integrate Active Directory user data with database applications.- Reviewed and provided recommendations on optimizing licensing for SQL Server installed environment.

▪ Database Administration/Cost Saving: Collaborated with server infrastructure and storage team, implementing SQL Server virtualization strategy; reduced net physical server assets by 80% and saved $1+ million in annual licensing costs for SQL Server.▪ Process Re-engineering/Recovery Time: Redesigned database backup processes and procedures for Oracle and Microsoft SQL Server; significantly improved system recovery times, reduced storage requirements by 200 TB, and netted $20,000 in immediate cost savings.▪ Training/Data Recovery: Trained members of Database Administration team on standard backup and recovery processes for Oracle and SQL Server; collaborated and executed recovery of 3.1+ TB of data in 2-hour window during system outage which caused work stoppage for entire company. ▪ Enterprise Reporting/Automation: Provided back-end design and support for enterprise reporting solution to track work activities for 2,500+ frontline field technicians; delivered overall architecture and administrative support for SQL Server Analysis and Reporting Services; completed project on time and within budget; significantly improved functionality over legacy solution; eliminated one FTE due to automation and enhanced reliability.

Provided database administration and storage systems support for Commonwealth of Pennsylvania Justice Network project. Ensured availability, reliability and security of 6 production SQL servers, 4 production Oracle servers and IBM TotalStorage system for 24/7 operating environment supporting local, state and federal law enforcement personnel. Provided database design and administrative support to a 15 member application development team in a complex, distributed J2EE environment. - Implemented best practices policies, configuration settings and backup procedures dramatically improving uptime performance of back end database infrastructure by 40% within 2 weeks of assuming duties. - Designed, implemented and supported backup processes and standards for all database servers resulting in improved ability to recover from a disaster. Developed processes for hot backups of Oracle databases and processes for backing up large (100 GB +) SQL Server and Oracle databases. - Designed, implemented and supported Dell/EMC and IBM Storage Area Networks with over 12 TB of raw data storage. Managed storage subsystems with greater than 99.99% uptime and no data loss or system outages due to physical or device failures. Recommended and implemented EMC SnapView and IBM FlashCopy add-ons for improved performance and archival of large database backups. - Designed, implemented and supported custom WMI scripts and ASP web site for monitoring key database and server performance metrics. Capabilities include real-time monitoring of key services, jobs, and events, graphical display of key information and the long-term retention of performance data used in capacity utilization analysis and planning. - Strategically managed 12-month project to migrate database infrastructure from SQL 2000 to SQL 2005 including evaluating and validating the system and meeting with constituents to share the implementation plan and gain critical project buy-in.

Provided highly responsive leadership for a wide range of data warehouse and business intelligence systems projects for Hewlett-Packard and Xerox clients. Project manager for multimillion dollar initiatives, with duties encompassing full lifecycle management through on time, on budget service delivery and post-implementation customer training and support. Duties and responsibilities included budget development, customer requirements identification, resource management, team building, sales support oversight, and client systems administration. - Designed, implemented and supported an Intranet-based data warehousing project for a Fortune 100 client, providing business intelligence and reporting for a complex distribution and transportation project. Successfully adapted results to create effective Internet-based Vendor Management Inventory Reporting solution for 120+ vendors. Global solution supported 500+ users, and generated 40,000+ reports and inquiries per month. - Conceived, developed, implemented and supported an innovative parcel tracking & tracing component used to provide delivery status on 12,000+ packages per day; providing true end-to-end order-to-deliver cycle time reporting. System utilized XML messaging over the Internet at no cost to clients or company.- Assisted infrastructure group during development of EMC storage solution for large SQL 2000 databases. Utilized EMC technologies to create near-instantaneous backup process for multi-gigabyte databases. - Noteworthy achievements also include assisting sales team supporting a high-profile, $35,000,000 account. Consistently recognized by both customer and management for possessing superior understanding of customer business processes and practices.

Senior IT Representative to Dell Computer Corporation. Developed and documented customer requirements for multiple projects related to distribution, transportation, and customer service. Worked closely with project managers, programmers, systems developers, third party vendors and client representatives to identify client business requirements and formulate effective solutions. - Managed customer support during creation of leading-edge logistics solutions incorporating merge-in-transit and route optimization strategies. Designed and implemented route management systems improvements garnering client $1,300,000+ in annual transportation savings. - Honored by Caliber’s president and client’s senior vice president for outstanding contributions both as an individual and as a team member.

Platoon Leader, 1st Battalion, 3rd Field Artillery (Ft. Hood)Executive Officer, H Battery, 25th Field Artillery (Target Acquisition) (Ft. Hood)Executive Officer, Headquarters Battery, Division Artillery, 2d Infantry Division (Korea)Defense Language Institute (Dutch)US Army Ranger SchoolUS Army Airborne SchoolUS Army Field Artillery Officer Basic Course