Director - Customer Strategy and Experience Design

Design Thinking Lead facilitator – WA state government –Stream Lead – BHP Standardised work Delivery Lead - BHP Rail Transformation Program –Web development Design lead Digital project hub –PwC Perth Innovation hub- Project lead, RACWA innovationDelivery lead, Lotterywest Digital Strategy refreshDelivery lead, Lotterywest Mobile app development Stream lead - Solution design, process redesign and implementation - University Western Austraila

March – December 2011 Business Analyst- Transformation Programme- Irish Retail BankAs part of this program I was heavily involved in the analysis and design of a streamlined end to end account opening process to be used in the new operating model . Activities undertaken include• As –Is & To-Be process mapping • Requirements Gathering through workshops and one on one interviews• Solution Design • Technical ReviewSeptember 2010 – March 2011 - Process Streamlining –… Show more March – December 2011 Business Analyst- Transformation Programme- Irish Retail BankAs part of this program I was heavily involved in the analysis and design of a streamlined end to end account opening process to be used in the new operating model . Activities undertaken include• As –Is & To-Be process mapping • Requirements Gathering through workshops and one on one interviews• Solution Design • Technical ReviewSeptember 2010 – March 2011 - Process Streamlining – Training Function of Large Retail BankDesigned and created automated processes to support the delivery of training delivery for a large retail bank. In addition I authored a business case for the use of open source software in the capturing of non-sensitive training data. August 2008 – March 2011 – Testing – Finance Testing of New Current Account Solution for Large Retail Bank Show less

Lead a team of 4 in identifying actual and potential markets for experimental sensors Responsible for the delegation of research work and the correlation of this work into a high quality deliveryOrganise and meet with key individuals in potential markets.

Joining the Calyx group initially in a business supplies sales role I was able to identify a potential new revenue stream through analysis of services contracts versus customer requirements. Within 1 year the project was expanded to include all Irish ITC services contracts and made significant contribution to the group’s overall bottom line.