As a Senior Systems Administrator at Jones Engineering, I oversee the installation, configuration, and maintenance of enterprise systems and operating systems for various clients and projects. I have over 14 years of experience in IT, with a strong background in network support, hardware support, and web design.I hold the ITIL Foundation Level and PRINCE2 Foundation certifications, which demonstrate my knowledge and skills in IT service management and project management. I am highly driven and team-focused, with a constant aim for improvement and innovation. I enjoy solving complex technical problems and delivering efficient and reliable solutions that meet the needs and expectations of the customers and stakeholders.