Hugh Roberts Email and Phone Number
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At CloudFactory, my role as Director of Product Operations is centered around fostering cross-functional partnerships and spearheading process improvements, with an emphasis on delivering actionable data-driven insights. Having led initiatives that significantly enhanced labeling quality by 45%, I am dedicated to optimizing machine learning outcomes and enriching computer vision applications.My approach is collaborative, engaging with data engineering teams to develop performance dashboards and utilizing tools like Snowflake, SQL, and Pendo to inform strategic decision-making. The success of my efforts is rooted in a commitment to operational excellence and advancing AI technologies through hands-on leadership and a keen understanding of process improvement and data analysis.
Cloudfactory.
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Director Of Product OperationsCloudfactory. Mar 2021 - PresentUs / Uk / Nepal / Kenya, Us• A glue role that operates by partnering cross-functionally with a wide range of stakeholders and cross-functional teams or initiatives.• Support machine learning and computer vision companies to annotate a wide range of data across image, video, text.• Setup Product Operations and implemented cross-functional process improvement for customer feedback, prioritization and our software development lifecycle (SDLC).• Responsible for working with data engineering to set up dashboards within Quicksight and Tableau for platform performance.• Data driven insights and data analysis by leveraging Snowflake, SQL or Pendo to ensure we're solving for outcomes rather than shipping features.• Product & Development teams are operating in Agile Methodologies using Jira.• Owner of our Pendo integration for product analysis, guides and user feedback.• Tapped to support high-value account retention with data analysis and change management on our proprietary platform technology.
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Director Of Strategy & InnovationCloudfactory. May 2020 - Mar 2021Us / Uk / Nepal / Kenya, Us• Hired a small, agile team to support experiments and strategy for the Service Delivery team alongside cross-functional teams.• Collected and shared technology and product updates across a wide range of stakeholder groups.• Responsible for experimenting on workforce model, ways of working, and other process-related improvements.• Experiment for Quality Improvement across the workforce and Workstream that led to 45% increase in labeling quality. This resulted in a new team to support Quality work across the entire client base.• Stakeholder management to support prioritization across the entire portfolio of experiments.• Owned business analysis to understand pain points in Delivery & Operations functions to create experiment and process improvement on critical business problems.• Project and Program Manager for CloudFactory's largest account.
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Director Of Delivery - KenyaCloudfactory. Apr 2019 - May 2020Us / Uk / Nepal / Kenya, Us• Scaled our Delivery operations in Kenya from around 50 members up to 2,000 in 2 years.• Project and Program Manager for CloudFactory's largest account.• Hired over 50 people and built out a two teams to handle our client and workforce management.• Responsible for forecasting, budgeting and P&L of Delivery function in Kenya supported by our Finance team.• Sourced and implement Zoom across the entire business.• Launched an office in a secondary city, Mombasa, to scale our operations team there.• Hired local Kenyan leaders to manage Recruitment, Worker Success and Service Delivery.• Cross functional team leadership on implementation of new processes, process improvement and technology with Client Success, Sales and IT.
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Senior Service Delivery & People Operations ManagerCloudfactory. Nov 2016 - Apr 2019Us / Uk / Nepal / Kenya, Us• Dual role managing both client account management alongside workforce success (people operations).• Built out the processes and working styles for our client management team including forming a new working style that was being used well into 2022.• Helped implement Rocket.Chat (Slack open-source tool) across the entire business including our clients.• Heavy use of data analytics to understand how to improve our customer's accuracy and throughput on routine repetitive tasks.• Accountable for gross margin, monthly recurring revenue, NPS, and performance metrics for all of our Service Delivery Managers.
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Senior Workforce ManagerCloudfactory. Jan 2016 - Nov 2016Us / Uk / Nepal / Kenya, Us• Accountable for Worker Success, Recruitment and Staffing to ensure the Workforce Management team was supporting our Client Management teams.• Moved team from a Google Sheet to an ATS system for recruiting and staffing our Workforce.• Hired over 500 data entry analysts.
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Retail Sales ManagerSpringgate Vineyard And Brewery Jan 2014 - Jan 2016Harrisburg, Pennsylvania, UsRetail management for local winery launching under lean start-up methods. • Tactical execution of launching brewery and music venue in the summer of 2015 with a vision from CEO and executives while maintaining 2x growth under winery retail. • Set up systems and structure for operations and retail side of business.• Logistics and operations of 16+ off-site festivals with 15+ on-site festivals with attendance in the thousands.• Managed and trained 30+ employees in retail and operations.• Sourced and acquired POS and Staffing software to optimize operations. -
Team LeaderAdventures In Missions Jan 2012 - Dec 2013Gainesville, Georgia, UsGlobal exposure to various organizations to support with local community development ranging from manual labor to career development coaching.Some of the best years of my life to learn about myself, and grow in communication and leadership of diverse cultures and personality types. -
Agreement Operations Specialist SomApple Aug 2010 - Dec 2011Cupertino, California, Us• Extensive knowledge and daily use of SAP, Excel and FileMaker Pro.• AppleCare and MobileMe refunds dealing with customers and departments worldwide.• Apart of cross functional squad of processing thousands of refunds when Apple transitioned from MobileMe to iCloud.• Coaching, training and monitoring the quality of offshore vendors’ business operations in India.• Developed and conducted team training for new employees.• Long-term project planning with multiple departments to streamline processes and adapt to changing customer needs. -
It SpecialistStephen F. Austin State University Aug 2006 - May 2010Nacogdoches, Tx, UsWe handled all the support requests for the classroom infrastructure along with distance learning hardware and content.
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Stephen F. Austin State UniversityGeneral
Frequently Asked Questions about Hugh Roberts
What company does Hugh Roberts work for?
Hugh Roberts works for Cloudfactory.
What is Hugh Roberts's role at the current company?
Hugh Roberts's current role is Director of Product Operations and proud hands-on generalist to support a human in the loop workforce on machine learning & computer vision use cases that bring artificial intelligence to life..
What is Hugh Roberts's email address?
Hugh Roberts's email address is hu****@****ail.com
What is Hugh Roberts's direct phone number?
Hugh Roberts's direct phone number is +181763*****
What schools did Hugh Roberts attend?
Hugh Roberts attended Stephen F. Austin State University.
What skills is Hugh Roberts known for?
Hugh Roberts has skills like Leadership, Management, Team Building, Team Leadership, Networking, Project Planning, Communication, Coaching, Project Management, Troubleshooting, Teaching, Staff Development.
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