Hugh Shepherd Jr. Email & Phone Number

Bangkok, TH

Virtual

• Advise clients on cyber security, IT/telecom, service management and technology strategy related matters
• Provided subject matter expertise on High Value Asset (HVA) Assessments and Risk and Vulnerability Assessments (RVA) for a Highly Adaptive Cybersecurity Services (HACS) evaluation
• Developed and conducted a company wide cyber hygiene training for a small-to-medium-sized enterprise (SME)

College Park, Maryland, United States

• Quality Engineering - Perform thorough quality assessments for newly developed training modules in cyber security and information technology, encompassing a diverse range of topics and technologies
• Content Writing - Authored original content on cyber security, information technology and tech career development for blog posts

Zagreb, Croatia

• Created new content on ISO 20000, ISO 27001, ISO 27002, ITIL and other standards and frameworks
• Conducted reviews and updates of content related to ISO 27001, ISO 27002, ITIL4, COBIT, ISO 9001 and other standards and frameworks

London, England, United Kingdom

• Provided ad hoc advice on cyber security and service management related matters and best practices
• Collaborated with company founder to develop a managed security service offering

Kathmandu, Nepal

• Developed policies, procedures, checklists, and other documentation to standardize and improve processes
• Coordinated an online cyber security internship program; received 200+ applicants in one week
• Led internal audit team assessing organization's readiness for becoming ISO 27001 certified
• Developed a cyber hygiene training course for basic, technical, and management level user groups

Washington D.C. Metro Area

• Advised US Navy program leadership and project teams on cyber security policies, procedures, and best practices
• Managed the security certification and accreditation process for over 12 US Navy IT systems
• Managed the information security program for a complex, sensitive 150+ node US Navy IT system

Mclean, Virginia

• Developed training materials and provided instruction to over 500 Deloitte employees on telecom business processes improvement (eTOM), enterprise architecture (TOGAF), and IT service management (ITSM / ITIL)

Mclean, Virginia

• Conducted 100+ plus stakeholder interviews and workshops, for research and data gathering used to develop a business process improvement roadmap for an enterprise IT assessment of the US Marine Corps
• Managed background investigation and security clearance process for over 50 project team at the US Federal Bureau of Engraving and Printing

Silver Spring, Maryland

• Developed policies and procedures that led to 95% success rate of service affecting work, and reduced restoration time of customer impacting events by two thirds
• Developed asset management framework used to identify multi-million-dollar FTTP infrastructure inventory to promote efficiencies and cost savings on future equipment acquisitions and system upgrades

Silver Spring, Maryland

• Assisted with deployment of Verizon FiOS Video services in the Mid-Atlantic region
• Contributed to growth of market share to 1.8 million customer premises open for sale and 4 million premises passed, and the launch of 40 new regional service offices
• Conducted surveillance and trouble resolution that achieved 98% uptime of customer services

Arlington, Virginia

• Earned ‘Employee-to-Employee Recognition Award’ for demonstration of exemplary commitment to Qwest’s Brand Attributes and awarded several ‘Qwest You Can Referrals’ based on excellent customer ratings

Lanham, Maryland

• Earned High Achiever Certificate for maintaining 95% average and finishing at the top of class

Plano, Texas

• Awarded the ‘High Five Night Out Award’ for leading the completion of a high-profile project at the customer premise in 25 working days
• Awarded ‘High Five Achievement Award’ for key contributions leading to the completion of 13 telecom infrastructure projects in four weeks

Fort Bragg, North Carolina

• Won ‘Soldier of the Quarter’ competition for exhibiting superior technical and tactical knowledge
• Appointed as lone battalion representative for the Association of the United States Army Convention
• Team Chief (Small Extension Node)
• Airborne qualified

Master Of Business Administration (Mba)

Formerly University of Maryland University College (UMUC) https://www.parchment.com/u/s/U7Db

Master Of Science (Msc) Technology Management

Formerly University of Maryland University College (UMUC) https://www.parchment.com/u/s/U7Dp

Graduate Certificate In Financial Management

Graduate Certificate In Leadership Development (Ldp18)

Bachelor Of Arts (Ba), Political Science And Government (Public Administration); Minor In African American Studies

Education record