Hugh Cumming Email & Phone Number

Toronto, Ontario, Ca

Head of Product and TechnologyAt Vena, we are building the world's most complete planning platform. It is powered by the unique way we bring planning data together in our multidimensional "cube" and enabled by our native Excel integration and awesome workflow and collaboration tools. Our platform allows finance and operations professionals to do more and be more strategic with their business.• Lead the product, development and delivery of the world's most complete planning platform, powered by our unique multi-dimensional "cube" and native Excel and Office 365 integrations. • Established a new long-term product vision and strategy to enable growth and unlock the value of the Microsoft ecosystem and partnership • Launched the first true Copilot for FP&A users, leveraging Azure Open AI, allowing clients to deploy and tune models specific to their Vena data.• Scaled Product and Technology Organization to over 200 people and opened Vena India R&D focussed subsidiary, creating a scalable captive center to support growth and efficiency • Successfully on-boarded over 1000 clients to the Vena cloud platform, achieving over $100M in Committed ARR• Significantly enhanced security and resilience with successful SOC2 audit implementation to support client growth and enterprise needs• Delivered on a multi-cloud AWS and Azure strategy to unlock the Azure marketplace channel.

Toronto, On, Ca

Board Member at SecureKey - acquired by Avast

Toronto, Ontario, Ca

Head of Technology for one of Canada’s largest and most respected Financial Brands with end-to-end accountability for technology strategy and delivery across Group Benefits, Individual Insurance, Affinity Insurance, Annuity and Manulife Bank. Reporting to the CEO of Manulife Canada and Global CIO; Transforming Manulife to becoming the most customer-centric digital company in our industry • Leading a team of over 2000 technology professionals to be an agile engineering organization; insourcing Manulife’s digital transformation and optimizing our use of 3rd parties• Pivoted to a new IT operating model in the first 90 days centered around digital product ownership and end-to-end agile delivery• Transformed Group Benefits claim system moving from 50% to 90%+ auto decisioning for claims adjudication delivering significant operational gains for a business that processes over 65M claims for 26K businesses across Canada • Built new UX Engineering team and launched Manulife All-in Banking with a completely redesigned digital experience resulting in the #1 Apple Banking App in Canada and 4.5+ rated Group Insurance and Wealth apps• Delivered complex customer 360 data program, bringing together over 12 products lines and 9M customers for the first time in a single view of the customer supporting end to end digital, self-service, analytics and automation

Toronto, Ontario, Ca

Interim Head of Operations for Manulife Canada, responsible for leading the Customer Experience and Back office Administration services teams supporting the Canadian segment for the Bank, Insurance and Group Businesses. > Lead the very Successful COVID-19 response effort for Manulife Canada Operations> Established the foundation for daily operations metrics, monthly reporting and CX transformation strategy > Delivered Significant advances in digital service options for customers through new chat and automation> Automated all high-volume signature forms seeing a 5x increase in electronic signature usage.

Finastra (Formerly D+H) – Toronto, Canada/London, UK | Executive Vice President & CTO, Platforms Finastra is the 3rd largest global Fintech –formed through the acquisition of D+H and subsequent merger with Misys, PLC in 2017 with over 9000 clients globally. Lead the Platforms, business group responsible for transforming Finastra from a product business to a platform company.• Product and Engineering leadership for the GlobalFusionFabric.cloud platform team responsible for building and defining Finastra’s industry-leading cross-product platform and technology vision for Open Banking, built on Microsoft Azure Cloud.• Head of UX Engineering and Product Strategy across All Finastra Product Lines, including leadership of the global User Experience Framework and Enablement teams • Rolled out the Finastra OpenAPI strategy and worked in partnership with the product teams to deliver the first set of OpenAPI's for Finastra customers.• Successfully launched and defined Go-to-Market strategy for FusionFabric.cloud including on-boarding of over 80 FinTech's developing solutions on-top of Finastra Products.• Led the Global Agile / DevOps continuous delivery transformation teams across 40 product groups globally responsible for development process, patterns, standards and methodologies supporting over 4000 engineers.• Drove cloud transformation for the suite of Finastra’s leading core banking, lending and payments software with successful migrations of 1000's of clients to the Microsoft Azure Platform.

D+H (Acquired by Vista Equity, June /2017 and Merged with Misys for form Finastra) – Toronto, CanadaLed the transformation of Product and Engineering at D+H to become a top 20 Global Fintech. Provided leadership and clear direction to 1800+ person global Product Engineering, Client Delivery, Infrastructure and Service Management teams supporting the top financial institutions in Canada, North America and globally delivering solutions in Lending and Payment technologies for over 6000 clients.• Lead Technology Innovation across D+H, US and Canada Lending, Payments and Core Banking Products with a mandate to modernize and grow current product capabilities and increase D+H’s global FinTech brand presence.• Implemented a new operating model with a focus on Agile Product Engineering to improve time to market, increase the reliability of systems and reduce service downtime.• Spearheaded Agile and DevOps continuous delivery methodologies to deliver Lending, Payments and Core Banking Products on time and under budget; Launching 3 new cloud products in 2016/17 • Orchestrated a transformation of the offshore teams to create a world-class global Product Engineering team, significantly increasing productivity and delivering near equivalent velocity across on/off-shore locations• Implemented cross-organisational Enterprise Architecture programs focused on driving cross-pollination of standards, models and enterprise in mobile, social and cloud technologies.• Achieved significant uptime improvement, and increased client satisfaction through disciplined ITIL based service management implementation• Provided leadership to large scale client programs for major bank and lending clients with successful major releases of new D+H payment platforms.

Toronto, On, Ca

Toronto, On, Ca

Led the Product Development, Service Delivery and Operations teams at SecureKey designing hardware and software solutions to enable the strong cryptographic capabilities of mobile phone, debit, credit and identity smartcards providing authentication solutions to millions of citizens and consumers. Responsible for Innovation, Architecture, Product Management and Product Development of SecureKey’s cloud based identity and authentication platform. Scaled the organization from startup to over 130 people, delivering a highly successful, $75MM Government of Canada authentication initiative in less than 8 months, involving 4+ large financial institutions and 120+ governmental applications including CRA and Service Canada; supporting over 1 million users every month. Lead successful deployments for large scale citizen and consumer facing services for the US Postal Service and MasterCard. Leadership of the Product Management group working with key customers to define requirements and create a compelling vision for SecureKey’s authentication products. Implemented Agile Scrum methodology across all aspects of product development. Management of the operations, services and support teams responsible delivering mission critical cloud based authentication solutions to large FI, Payment Network and Government customers handling millions of users globally.

Roseland, New Jersey, Us

Responsible for the leadership and strategic direction of Technology and Product development for ADP Canada; with over 400 technology professionals and a $70MM operating budget managing infrastructure, support, production/ logistics and systems development activities which support Canada’s largest Payroll and HR outsourcing company.  Led the Product Development, Architecture, Hosting and Support teams responsible for building and running ADP Canada’s Hosted Payroll and HR Products; scaling the SaaS '@work' offering from 400 to 50,000 customers and becoming the defacto market leader in hosted payroll and HR services  Accountable for the Operations, infrastructure, Client Technical Support and Production Logistics supporting ADP Canada’s payroll operations; paying over 1 in 4 Canadians in the private sector. Delivered a new Global Money Movement platform based on Oracle eBusiness Suite 12 supporting Money Movement operations for Canada, UK, Netherlands and France and over $200B in payments Defined and implemented a 5 year architecture roadmap focus on enhanced capability and improved product agility in partnership with product management and business leaders. Spearheaded the implementation of ITIL within the data center operations teams to normalize incident, problem and change management processes. Increased development capacity by over 100% with zero spending growth through streamlining processes, agile development and off-shoring initiatives leveraging India and Quebec City. Implemented multi-year infrastructure programs with strategic partners to reduce operating expenses by 30% to support increased investments in R&D. Key member of the executive information security council for ADP with Information security responsibilities outside of the US covering a wide range of initiatives and policy areas.

Roseland, New Jersey, Us

Leading a 120 person strong team of developers, architects and analysts responsible for delivering ADP Canada’s core data processing and Payroll/HR Outsourcing products developed in Windows COM+/.NET , legacy COBOL/MVS and Oracle Applications.Promoted to Senior Vice President, CIO

Santa Barbara, Ca 93105, Us

724 Solutions – Toronto, CanadaDirected a global team of 150 developers, architects, support engineers and product managers. Responsible for defining and delivering wireless software platform and applications for leading provider of software enabling mobile transactions by large financial institutions and mobile operators. Overall Responsibility for Product Management and Engineering of 724 Solution Wireless banking and carrier network products Led corporate-wide transition from closed proprietary infrastructure to open, extensible J2ee-based architecture, allowing for increased capacity towards feature development and expediting the process of bringing new products to market. Delivered new versions of core wireless enablement and mobile commerce technologies. Implemented a streamlined development methodology based on a mixture of Agile, RUP and XP concepts to improve both product quality and delivery times.

Paris, Île-De-France, Fr

WEBHELP, INC. – Toronto, Canada (Acquired by 724 Solutions in 2002)Built a successful SaaS e-CRM product platform for web based online support, ranked Canada’s #1 start-up by Profit Magazine in 2000.  Overall Responsibility for Product Management, Engineering, Hosting and Production Support of the Webhelp Arena e-CRM platform  Captured major accounts with key industry leaders including Microsoft, America Online and Gateway and quickly scaled to support millions of user interactions Led the architecture and development of Webhelp’s Arena CRM platform and co-invented and co-patented the “ZERO Latency” WAEF development framework (Web Application Event Framework) , which was acquired by 724 Solutions

Miami, Fl, Us

Responsible for directing implementation of major global accounts based in Europe with over 20 offices in 8 countries across Europe and over 8,000 Employees. SITEL Corporation provides services to 40 of the Fortune 50 worldwide.§ Led the Philips Consumer Electronics’ project valued at $500 million deploying a call center solution; implemented a Siebel call and defect management system, Genesys Labs CTI solution and an Advantage Knowledge Based Solutions knowledge base to provide a feedback loop supporting engineers and agents that allowed the manufacturer of over 25,000 consumer products to provide call-in support from 17 countries in 9 languages.§ In collaboration with partner, Origin Data System, created a redundant network worldwide at significant cost savings over a proposal from the clients’ internal IT organization that identified bottlenecks and proposed software changes that reduced requirements for hardware and software.