Hugo ...

Hugo ... Email and Phone Number

Oracle Cloud Foundation Associate @ Tata Consultancy Services
bombay, maharashtra, india
Hugo ...'s Location
Londrina, Paraná, Brazil, Brazil
About Hugo ...

Hugo ... is a Oracle Cloud Foundation Associate at Tata Consultancy Services. Colleagues describe him as "I am pleased to provide my highest recommendation for Hugo, whose unwavering dedication and proactive approach to problem-solving set him apart. Continuously monitoring emerging incidents, Hugo consistently demonstrates foresight and initiative, ensuring a proactive response. Working alongside him, I have witnessed firsthand his remarkable efficiency and reliability. It is a privilege to collaborate with someone of Hugo's caliber, and I have complete confidence in his ability to excel in any endeavor he undertakes." and "I have had the distinct pleasure of working closely with Hugo during our tenure at Tata Consultancy Services. He served as a Senior Service Desk Analyst, reporting directly to me. In this capacity, he consistently demonstrated exceptional proficiency, a proactive approach, and an unparalleled technical acumen. Hugo is a consummate professional with an extensive knowledge base that is truly commendable. He possesses a remarkable ability to tackle complex technical challenges with poise and precision, making him an invaluable asset to any team or project. His expertise in specific technical areas greatly contributed to the overall success of our service desk operations. One of Hugo's standout qualities is his unparalleled team spirit. He creates an environment of collaboration and camaraderie that fosters productivity and innovation. He consistently goes above and beyond, willingly offering guidance and support to colleagues, further enhancing our collective performance. Throughout our time working together, I was continually impressed by Hugo's dedication to excellence and unwavering commitment to achieving optimal results. He consistently met and exceeded expectations, often taking the initiative to identify and implement process improvements. I wholeheartedly recommend Hugo to any organization seeking a highly skilled, motivated, and team-oriented professional. He is a true asset, and I have no doubt that he will excel in any endeavor he undertakes."

Hugo ...'s Current Company Details
Tata Consultancy Services

Tata Consultancy Services

View
Oracle Cloud Foundation Associate
bombay, maharashtra, india
Website:
tcs.com
Employees:
408935
Hugo ... Work Experience Details
  • Tata Consultancy Services
    Network Specialist
    Tata Consultancy Services Oct 2024 - Present
    Londrina, Paraná, Brasil
  • Tata Consultancy Services
    Senior Network Analyst
    Tata Consultancy Services Feb 2023 - Oct 2024
    Londrina, Paraná, Brasil
    • Monitoring of links, equipment, and interfaces via Solarwinds and LibreNMS in Brazil and South America.• Management of alerts on Cisco Meraki Cloud.• Implementation and support of networks and equipment via Cisco Meraki.• Opening and management of tickets via Service Now.• DHCP service management through Infoblox.• Control and reporting of assets on the client's network.• End-user support.• Access to Active Directory for application deployment, user, and account management.• Extraction of reports for incident controls.• Opening and management of changes.• Daily global meeting with the offshore team to discuss open cases.
  • Tata Consultancy Services
    Lead Technical Support Analyst
    Tata Consultancy Services Jan 2022 - Feb 2023
    Londrina, Paraná, Brasil
    • Queue management through the Service Now tool.• Level 2 support for Service Desk agents in Brazil.• Extraction of reports for daily and monthly reporting and calculations.• Presentation of Service Desk Brazil indicators to the costumer in Canada.• Responsible for communicating with the client regarding Service Desk Brazil activities.• Development of a planner for each Service Desk Brazil agent.• Creation of training materials for the Service Desk Brazil.• Immediate escalation to the offshore team for tickets that may cause impacts on the client.• Creation of major incidents and communication to the client regarding the related event.• Level 2 support for Service Desk agents.• Account management in Active Directory.• Resource management in Jamf for MAC users.• Data extraction for report preparation and presentation to the Service Desk Leader.• Investigation and monitoring of events through Splunk.
  • Tata Consultancy Services
    Senior Information Technology Support Analyst
    Tata Consultancy Services Jul 2021 - Jan 2022
    Londrina, Paraná, Brasil
    • Level 2 support for Service Desk agents.• Account management in Active Directory.• Resource management in Jamf for MAC users.• Data extraction for report preparation and presentation to the Service Desk Leader.• Dedicated support to the TCS infrastructure team for global escalation of client infrastructure issues.
  • Jaguar Land Rover
    Information Technology Supporter
    Jaguar Land Rover Jan 2021 - Jun 2021
    Itatiaia, Rio De Janeiro, Brasil
    Management of incidents, service requests and changes using BMC Remedy. Responsible for contact vendors to support Data Centers operation. Interface with local suppliers for maintenance of printers, air conditioning and Data Center fire system. Daily contact with the global support team of Jaguar Land Rover UK and India to treat incidents related to infrastructure in general.
  • Algar Tech
    Bilingual End User Support
    Algar Tech Oct 2019 - Jan 2021
    Itatiaia - Jaguar Land Rover.
    Management of incidents, service requests and changes request based on ITIL methodology and I'm entirely responsible to make contact straight to Service Desk abroad to supply our local demand and also responsible to configure, maintain and support technically all the laptops, desktops, mobiles devices and a large amount of applications such as Microsoft Office 365, SQL Server, Java, SAP, FileZila, ARIBA, TEAMS and many others tools.
  • Algar Tech
    Technical Support Analyst
    Algar Tech Jan 2018 - Oct 2019
    Michelin - Itataia- Resende
    My team is responsible for providing techincal support to our costumers with excelence and with no loss in our SLA. My current activity is focusing on:*Installing, setting up, mainteance, diagnose, migrations and refresh(changes) of devices such as: Desktops, notebooks, access point, cabling repair and many others;*Iventory control and stock;* Billingual support to end users – Mostly in english and rarely spanish;* Cisco TOIP phones
  • Tivit
    Erp Technical Support
    Tivit May 2014 - Jun 2015
    Volta Redonda E Região, Brasil
    SAP system support of following modules:: PP, SD, MM,PP, CO, FI and MES Siemens in a very important steelmaker company in my region.
  • Algar Tech
    It Support Technician
    Algar Tech Mar 2013 - May 2014
    Resende E Região, Brasil
    *Management and resolution of incidents and services requests from our costumer*Billingual Local and Remote support to end users. *Specialized technical support Lenovo Desktops and laptops
  • Instituto De Urologia E Nefrologia De Volta Redonda
    Intern
    Instituto De Urologia E Nefrologia De Volta Redonda Feb 2011 - Mar 2012

Hugo ... Education Details

Frequently Asked Questions about Hugo ...

What company does Hugo ... work for?

Hugo ... works for Tata Consultancy Services

What is Hugo ...'s role at the current company?

Hugo ...'s current role is Oracle Cloud Foundation Associate.

What schools did Hugo ... attend?

Hugo ... attended Universidade Paulista, Ec English Language Centres, Faculdade Pitagoras.

Who are Hugo ...'s colleagues?

Hugo ...'s colleagues are Jorge Alfonso Escutia Izquierdo, Sivasankari Anbazhagan, Sumit Kumar Thakur, Ritu Kamboj, Radhika Ks, Punith K P, Rohit Verma.

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