- Regional/provincial operational directors management

Opening Over 50 New Locations Across Quebec and Ontario:- Created a comprehensive framework for new openings, including training, different phases and modules.- Developed and implemented a franchisee training program.- Managed the opening team, averaging 15 new locations per year.- Collaborated with project managers and contractors during the construction process using the project management tool ClickUp.Centralization Initiatives- Streamlined POS systems, online ordering, and payment processing.Product Launch Logistics- Coordinated product launches in collaboration with the marketing and R&D departments including go to market strategy .- Worked closely with the Chief Purchasing Officer to ensure seamless product launches and inventory management.Brand Operations Oversight- Ensured franchisees adhered to brand guidelines and standards.Digital Transformation- Led the implementation of digital transformation and data tracking across departments.

- For the past 4 years, welcomed customers, dealt with customers complaints and issues, managed day-to-day staff issues and overall operations of the business;- Developed ability to calmly resolve conflicts without losing self-composure- Developed a sociable persona, maintained pleasant customer relations with the guests and oversaw that the even went over smoothly

- Developed customer service skills by gradually taking on more responsibilities in assisting customers in all aspects of managing the business (sales, customer payments, supplier relationships, etc.);- Assisted the owners in turning around the business, moving from an initial net loss operation to a currently financially profitable and healthy business with close to 1,000 members and 15 employees;- Through outstanding product and service knowledge, was able to explain offerings and options to customers, thus aiding in building a loyal client base and becoming a trusted sales specialist;- Oversaw the recruitment of approximately 200 new members per year and welcomed and assisted all visiting guests;- Involved in the day to day management of clients’ ad hoc requests, such as credit card payments and new contracts;- In charge of final verification of all contracts to ensure completeness and accuracy and to avoid future issues with payment collection, terms and conditions;- Supervised and conducted the training of new employees for their first three months of work;- Worked closely with the owners of the business; was in charge of employees during their absence;- Developed knowledge of exercise and nutrition through self-learning to be able to better assist customers.