Hugo Bustos Email & Phone Number

Norwalk, Connecticut

- Hands-On support for all Computer Technology Assets: computers, laptops,Chromebooks, interactive displays, projectors, printers, smart devices, smartphones, VOIP phone handsets.- End User Account Administration for Google e-mail, Microsoft Active Directory, Microsoft Group Policy.- End User Security Administration for Microsoft Active Directory.

Fairfield, Connecticut

• The Certified Tech is responsible for maintaining an Inspired Selling culture in the EasyTech department that is committed to offering every customer a total solution for all his/her tech needs. The Certified Tech is.
• Engagement: Engages customers on the sales floor. Uses VIBE behaviors to create a buying environment.
• Selling: Achieve all sales & Technology satisfaction goals. Respond and resolve customer requests and concerns
• Operations: Stays current on new technologies, products and services. Perform computer repair work or diagnostics as needed Skills and Experience:
• Analysis: Gathers and analyzes what they feel are the most important pieces of information needed to understand the problem or issue. Sometimes looks deeper into issues to understand the root cause of the problem or.
• Focus on Service: Searches actively for ways to improve customer service. Identifies customers' current requirements, expectations, and needs

Shelton, Connecticut

• Bilingual Level II (grade 15 REP 3) TSR 11/12 – 11/16 Bilingual Level II (grade 14 REP 2) TSR 3/12 – 11/12 Bilingual Level II (grade 13 REP 1) TSR 4/11– 3/12
• Delivered service and support to end-users using and operating automated call distribution phone software, via remote connection and/or over the Internet
• Interacted with customers’ to provide and process information in response to inquiries, concerns, and requests about products and services
• Gathered customers’ information and determine the issue by evaluating and analyzing the symptoms
• Diagnosed and resolved technical hardware and software issues involving internet connectivity, email clients, TV, VOIP and other
• Researched required information using available resources

Bridgeport, Connecticut

• Supervised, recruited, trained, developed, coached and communicated with all associates and managers to assess performances
• Stayed current on new technologies and ensured associate understanding
• Effectively coordinated and managed sales activities
• Ensured a positive customer experience
• Achieved store level earnings and sales goals
• Ensured company presentation standards are met

Norwalk, Connecticut

• Maintained company dress code for all associates.
• Participated in the Manager On Duty (MOD) Program, which requires complete understanding of all store procedures.
• Walked the floor regularly to manage the floor for daily MOD responsibilities.
• Addressed asset protection issues that may occur in a manner that there is neither a loss to the company nor an uncontrollable situation with the customer.
• Was responsible for the protection of company assets.
• Scheduled staff efficiently to maximize sales opportunities & make adjustments to schedule, as business needs dictated.

Norwalk, Connecticut

• Ensured customers' were provided with highest level of customer service, emphasized on courteous and knowledgeable assistance to each and every customer.
• Watched, listened, interacted and followed-up with customers to ensure satisfaction and resolve issues.
• Modeled customer service for associates and promoted sales whenever interacting with associates and customers'.
• Ensured customers' are accurately informed of daily advertising and promotions.
• Ensured compliance of companies Customer Service policies and standards.
• Was accountable for increasing sales, units per transactions and transactions size in the department(s).

Norwalk, Connecticut

• Ensured customers' were provided with highest level of customer service, emphasized on courteous and knowledgeable assistance to each and every customer.
• Watched, listened, interacted and followed-up with customers to ensure satisfaction and resolve issues.
• Modeled customer service for associates and promoted sales whenever interacting with associates and customers'.
• Ensured customers' are accurately informed of daily advertising and promotions.
• Ensured compliance of companies Customer Service policies and standards.
• Was accountable for increasing sales, units per transactions and transactions size in the department(s).

Norwalk, Connecticut

• Provided with highest level of customer service
• Emphasized on courteous and knowledgeable assistance to each and every customer.
• Watched, listened, interacted and followed-up with customers to ensure satisfaction were being met.
• Ensured customers' are accurately informed of daily advertising and promotions.
• Ensured compliance of companies Customer Service policies and standards.
• Was knowledgeable of merchandise on the floor as well as in the backroom, including verification of the current selling price

Norwalk, Connecticut

• Programed and constructed installation of systems at new stores nationwide for this multi-million dollar retail company.
• Ran and operated the computer help desk during office hours and on call after office hours to support incoming calls from field personnel in 40 stores nationwide.
• Managed and troubleshot PC’s, application software, printers and network operations.
• Installed new and remove existing workstations according to location.
• Repaired or installed hardware at cooperate office or at store locations.
• Replacements of existing systems with more advanced technology.

Associate'S Degree, Bio Medical Engineering

Computer Science

Activities and Societies: L.A.S.O. (Latin American Student Organization WMVL 1620am which was the campus radio stationI was involved with.