· Performed in-depth analysis of consumer insights, financial KPIs, market data, competitor activity, and research in a FMCG category.· Supported innovation development by overseeing concept creation, design, communication strategy, and full launch support, including mood videos, POS materials, and sales folders.· Prepared and presented tailored presentations to top leadership, effectively communicating key insights, data analysis, and project updates.· Led end-to-end project management, from concept development to task coordination across teams, ensuring timely completion and achievement of project goals.· Managed the development of marketing materials ensuring alignment with brand guidelines and project objectives.

· Acted as the main contact for customers in Latin America, building strong relationships and increasing sales.· Led the field team to ensure clear communication and teamwork, which improved sales and customer satisfaction.· Delivered product demonstrations and presentations to potential clients, highlighting the key benefits of our products.· Built strong relationships with clients by understanding their needs and providing personalized solutions.· Managed the sales process from finding leads to closing deals, ensuring a smooth experience for clients.· Created clear briefs for agencies, giving guidelines for designing and developing marketing/sales materials.

· Conducted an in-depth analysis of Linkomtech's digital panorama, evaluating its online presence across various digital channels.· Presented findings and recommendations to the marketing team, offering actionable insights to improve digital marketing performance and enhance the company's online presence.· Developed and created new marketing materials for the company, maintaining consistency with the established brand identity.

· Provided technical support to customers, addressing inquiries and resolving technical issues via phone and chat.· Diagnosed and resolved hardware and software problems, ensuring customer satisfaction and minimizing downtime.· Guided customers in the setup and usage of products and services, offering clear and precise instructions.· Managed customer complaints effectively, investigating and resolving issues in a timely and satisfactory manner.· Recorded and tracked support incidents in ticketing systems, ensuring comprehensive and accurate documentation of customer interactions.· Collaborated with internal teams to identify and address recurring issues, contributing to continuous improvements in product and support processes.

· Responsible for acquiring new partnerships for the association.

· Responsible for acquiring new partnerships for the event.

· Created and designed social media posts and visual materials to promote the lectures and activities related with the event.