Responsável por 4 áreas/departamentos distintos da empresa:- Compras e aprovisionamento – gestão de compra de matérias-primas (químicos e não químicos) necessárias para a o processo de fabrico dos produtos da empresa. Gestão de todo o processo MRP SAP e processos alfandegários. Gestão do processo de compra de acordo com as GMP (boas práticas de fabrico);- Planeamento – coordenação das necessidades de compras de matérias-primas e disponibilidade de equipamento considerando os planos de… Show more Responsável por 4 áreas/departamentos distintos da empresa:- Compras e aprovisionamento – gestão de compra de matérias-primas (químicos e não químicos) necessárias para a o processo de fabrico dos produtos da empresa. Gestão de todo o processo MRP SAP e processos alfandegários. Gestão do processo de compra de acordo com as GMP (boas práticas de fabrico);- Planeamento – coordenação das necessidades de compras de matérias-primas e disponibilidade de equipamento considerando os planos de produção, “budget” de vendas e encomendas colocadas por clientes;- Armazém – gestão de todas as actividades de recepção, amostragem, “dispensing” e gestão de stocks inerentes ao armazém de matérias-primas, produtos intermediários e produtos finais com respeito pelos GMP e SOP em vigor;- Apoio ao cliente – departamento responsável pela gestão de todo o processo de encomenda tanto dos clientes externos como clientes internos. Gestão dos processos alfandegários e facturação das encomendas enviadas e serviços efectuados. Show less

Director of Order ProcessingCoordinate, supervise and establish the strategies for the Order Process team that is in charge of several stages of the customer service workflow in order to deliver a high level of customer satisfaction in the following tasks:- Order confirmation;- Client’s queries clarification;- Coordination with the several BU, Manufacturing sites and R&D;- Flawless and timeliness invoicing;- Handling export shipping arrangements;- Exporting… Show more Director of Order ProcessingCoordinate, supervise and establish the strategies for the Order Process team that is in charge of several stages of the customer service workflow in order to deliver a high level of customer satisfaction in the following tasks:- Order confirmation;- Client’s queries clarification;- Coordination with the several BU, Manufacturing sites and R&D;- Flawless and timeliness invoicing;- Handling export shipping arrangements;- Exporting Procedures;- Customers documentation;- Accounts receivables collection and follow-up;- Reimbursement expenses to worldwide agents;- Samples management;- Customers complaints;- Returned goods management;- SAP SD process;- CRM data input and maintenance;- Periodical reports on the service level, KPI and Fiscal obligations;- Determining SOP/IOP for the team and the other BU stakeholders;- Negotiation with FFW and CHB for the transportation services;Contribute in increasing client’s awareness of Hovione’s presence in the market place and it’s recognition as being a trustful and reliable company with the technical and regulatory abilities that differentiate it from the competition. Show less

In charge of a commercial team of +10 persons that focused on the selling activities to “Pequenas e Médias contas”. Among several other activities, it was under my work scope to:- definition of the pricing policies in place on the several market segments,- maximize the Operating Yield and ensure a correct cargo mix in the network;- reach the profitability KPI on the several services;- commercial coordination of the activities developed by the commercial team in the several… Show more In charge of a commercial team of +10 persons that focused on the selling activities to “Pequenas e Médias contas”. Among several other activities, it was under my work scope to:- definition of the pricing policies in place on the several market segments,- maximize the Operating Yield and ensure a correct cargo mix in the network;- reach the profitability KPI on the several services;- commercial coordination of the activities developed by the commercial team in the several segments;- development and sign-off of the yearly budgets of the PMC business area;- follow-up on the client “portpholio” already existent and gathering of new business opportunities,- human resources management of the team under my direct command, identify any recruitment needs and training development plan; Show less

In charge of a customer service team of 37 persons divided in 2 specific departments:Customer Service Manifest, Customer Service Commercial Claims and Customer Service Quality Development.Among other task, the current areas of responsability included:- To take an active role in the clarification and good application of company global SOPs within the Iberia cluster;- Support the continued development/use of all e-commerce channels by customers and ensure knowledge spread… Show more In charge of a customer service team of 37 persons divided in 2 specific departments:Customer Service Manifest, Customer Service Commercial Claims and Customer Service Quality Development.Among other task, the current areas of responsability included:- To take an active role in the clarification and good application of company global SOPs within the Iberia cluster;- Support the continued development/use of all e-commerce channels by customers and ensure knowledge spread within CS organization- Seek application and development of new tools, programs or procedures that can drive higher efficiency within CS organisation - Take responsibility for the execution of all manifesting and customer service with concerning authorities and 3rd party service providers;- Promote and manage/coordinate off-shored or outsourced services- Develop talent, organizational motivation, professionalism, affiliation, efficiency including living the values- Continuously deliver and improve on process measures, result measures KPIs and other targets- “ ML Service“ è Easy for our customers, efficient for us- Handling of all customers necessities aligned with the established KPI to ensure full client satisfaction;- Competency centre for ML product inquiries- Efficiency and reduced need for service recovery- Limitation of non-standard services/processes Show less

In charge of all routes between the above mentioned countries and the African continent.Responsible for all strategical areas of this trade that included the following activities (among others):- strategic coordenation of the commercial efforts on the several african strings;- reach the profitability KPI on the several services;- ensure an accurate allocation management between the various port combinations;- revision of the trimestral freightlists;- development and… Show more In charge of all routes between the above mentioned countries and the African continent.Responsible for all strategical areas of this trade that included the following activities (among others):- strategic coordenation of the commercial efforts on the several african strings;- reach the profitability KPI on the several services;- ensure an accurate allocation management between the various port combinations;- revision of the trimestral freightlists;- development and sign-off of the yearly budgets of the above mentioned 6 countries on the african trade;- commercial coordination of the activities developed by the Key Account Managers (on the global accounts involved in the african trade);- planification of the feeder network in the area used for the pre-carriage up to be main ports;- maximize the Operating Margins and ensure a correct cargo mix loaded in the vessels;- definition of the pricing policies in place on the several market segments, commodities and “place-of-receipt/place-of-delivery”;- institutional representation of the group activities whenever needed;- human resources management of the team under my direct comand, identify any recruitment needs and training development plan;- development and implementation of the area business plans according to the global strategy in place by Copenhagen. Show less

Manager of AP Moller office in the north of the country – in Leixoes. Coordination of a team of 23 persons divided between Maersk Logistics, Maersk Sealand and Safmarine.Among others, my responsabilities included:- commercial coordination of the sales force;- achieve the finantial KPI established for Maersk Logistics business unit;- definition and sign-off on the yearly budgets of Maersk Logistics;- responsible for the operational product delivered by our Client Coordinators… Show more Manager of AP Moller office in the north of the country – in Leixoes. Coordination of a team of 23 persons divided between Maersk Logistics, Maersk Sealand and Safmarine.Among others, my responsabilities included:- commercial coordination of the sales force;- achieve the finantial KPI established for Maersk Logistics business unit;- definition and sign-off on the yearly budgets of Maersk Logistics;- responsible for the operational product delivered by our Client Coordinators of our products: “ITM – Internacional Transport Management” and “ILM - Internacional Logistics Management”- ensure the profitability of the warehouse activities;- manage our relations with our “AKC – Area Key Clients” and deliver a second-to-none service;- procurement and negotiation of the contacts with our service providers;- institutional representation of the group activities whenever needed;- human resources management of the team under my direct comand, identify any recruitment needs and training development plan;- several other activities related with the management role of Maersk Logistics. Show less

Assistant ManagerExpat experience in the India Sub-continent (Índia, Sri-Lanka, Bangladesh, Nepaland Butan).Assistant-manager role in the corporate marketing department of the area mentioned. It included the several companies present on those markets. Brands present were, among others, Maersk Sealand, Safmarine, Maersk Logistics, Octopus, Maersk Concorde, Maersk Airfreight, APM Terminal, Swissmuller, etc.The activities developed included the coordination of a 6 persons team that… Show more Assistant ManagerExpat experience in the India Sub-continent (Índia, Sri-Lanka, Bangladesh, Nepaland Butan).Assistant-manager role in the corporate marketing department of the area mentioned. It included the several companies present on those markets. Brands present were, among others, Maersk Sealand, Safmarine, Maersk Logistics, Octopus, Maersk Concorde, Maersk Airfreight, APM Terminal, Swissmuller, etc.The activities developed included the coordination of a 6 persons team that were in charge of:- Implementation of market studies on the several growing industries in these emerging-markets;- Regional economic analysis issued on the monthly basis to follow-up on the market developments and trends;- Regular reporting on the KPI and Budget evolution of the several companies present in the area;- Development and implementation of branding and opertational marketing strategies in the local media in order to ensure a stronger mind brand recall;- Internal marketing activities shared within the organisation;- Studies on potential clients of APM group and their logistics and liner services needs;- Institutional representation of the group activities whenever needed; Show less

Comercial Sales ExecutiveImport Sales Executive in Lisbon office of Maersk Sealand.The activities implemented included the follow-up on the client portpholio already existent, gathering of new business opportunities, implementation of transport and shipping solutions for the clients needs.Trimestral reporting to the headquarters in Madrid of the commercial activities in place and any relevant market evolutions;Implementation of the pricing strategies together with the line… Show more Comercial Sales ExecutiveImport Sales Executive in Lisbon office of Maersk Sealand.The activities implemented included the follow-up on the client portpholio already existent, gathering of new business opportunities, implementation of transport and shipping solutions for the clients needs.Trimestral reporting to the headquarters in Madrid of the commercial activities in place and any relevant market evolutions;Implementation of the pricing strategies together with the line managener in order to achieve the import sales budgets on the several trades;Coordination of the several shippments with the origin offices and follow-up on the customer service delivered to the customers in Portugal. Show less

Entered to AP Moller group trough the international training program MISE. During 2 years, I’ve attendend a master degree in Copenhagen-Denmark representing the portuguese organisation among other 80 nationalities and 200 students.The subjects of the course included several areas with the most relevant being: Logistic, Maritime Law, Liner Trade, Marketing, Finance, Investment, Oil industry,, Human Resources, etc,During those 2 years, I also conducted several job roles in several… Show more Entered to AP Moller group trough the international training program MISE. During 2 years, I’ve attendend a master degree in Copenhagen-Denmark representing the portuguese organisation among other 80 nationalities and 200 students.The subjects of the course included several areas with the most relevant being: Logistic, Maritime Law, Liner Trade, Marketing, Finance, Investment, Oil industry,, Human Resources, etc,During those 2 years, I also conducted several job roles in several departments:- Import Customer Service;- Quality and Process Improvement;- Finance and Reporting;- Fowarding and Groupage Client Coordinator;- Capacity Management;- Export Order Handling. Show less