Hugo Merida

Hugo Merida Email and Phone Number

Director of Test and Support at Strymon Engineering @ Strymon
Hugo Merida's Location
Los Angeles County, California, United States, United States
Hugo Merida's Contact Details

Hugo Merida work email

Hugo Merida personal email

Hugo Merida phone numbers

About Hugo Merida

Hugo Merida is a Director of Test and Support at Strymon Engineering at Strymon. He possess expertise in professional audio, audio engineering, music, recording, music production and 4 more skills.

Hugo Merida's Current Company Details
Strymon

Strymon

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Director of Test and Support at Strymon Engineering
Hugo Merida Work Experience Details
  • Strymon
    Director Of Test And Support
    Strymon Mar 2024 - Present
    Westlake Village, Ca, Us
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  • Strymon
    Customer Support Manager
    Strymon Dec 2013 - Sep 2024
    Westlake Village, Ca, Us
    - Manage customer support and service team via email, phone, and social media inquiries. - Technical writer for support blogs, videos, and manuals.- Active role in product development. - Manage beta testing cycles for products in development.
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  • Line 6
    Senior Customer Support Representative
    Line 6 Aug 2007 - Dec 2013
    Calabasas, Ca , Us
    - Drive the customer support escalation process working with QA, engineering, and product managers to resolve escalated customer issues from the field.- Provide guidance and support to all Line 6 customer support and sales representatives.- Track all support 'hot' issues and early warning trends.- Meet with UK, EU, and Japanese support teams on a bi-weekly basis to discuss escalated cases from those regions.- Create and maintain customer support knowledge base documents for the Line 6 website.- Report all bugs and issues in bug tracking database.- Script writing, filming, and video editing of support video tutorials on using Line 6 products for the Line 6 Support Youtube channel.- Oversee the beta/pre-FCS program for the customer support department.
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Hugo Merida Skills

Professional Audio Audio Engineering Music Recording Music Production Reason Pro Tools Ableton Live Guitarist

Frequently Asked Questions about Hugo Merida

What company does Hugo Merida work for?

Hugo Merida works for Strymon

What is Hugo Merida's role at the current company?

Hugo Merida's current role is Director of Test and Support at Strymon Engineering.

What is Hugo Merida's email address?

Hugo Merida's email address is hu****@****hoo.com

What is Hugo Merida's direct phone number?

Hugo Merida's direct phone number is +180546*****

What skills is Hugo Merida known for?

Hugo Merida has skills like Professional Audio, Audio Engineering, Music, Recording, Music Production, Reason, Pro Tools, Ableton Live, Guitarist.

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