• Work with Application Managers/Directors/etc. and the entire Project Team, to collect, analyze anddocument revenue cycle operations and workflows.• Work with operational managers and directors on system problems and optimization requests.• Troubleshoot problems and address questions from users, and provide on-call support on a rotatingbasis.• Provided assigned on-site support during go-lives and system upgrades.• Managed with various vendors to fulfill report and extract requests as well as ensuring all relatedsystem build is functioning properly.• Key point-person for the Epic implementation project install of the PB application.• Responsible for implementing and maintaining the whole revenue cycle of the PB application includingclaims and remittances.• Work with clearinghouse for the system build and transmission of electronic claims and remittances.• Coordinate, lead, and facilitate agreements of merchant accounts for credit csrd integration betweencompany leadership and gateway vendor.• Worked with gateway vendor's VP, relationship manager, and developer on credit card integration buildas well as troubleshooting card transaction errors.• Build MyChart billing features of off gateway API keys for both HB and PB.• Build and maintain statement functionality on SBO and non-SBO service areas.• Build and maintain the Charge Router with system logic and rules to meet billing requirements of offclinical workflows.• Assisted with creating training materials on PB application workflows for go-live preparedness.• Provided training to medical group and physician office end-users on PB workflows, reporting tools,and system navigation.• Report writer for corporate leadership on revenue cycle reports.• Mentor new hires and associate analysts in the company's HB and PB teams.