Hugo Vargas Email and Phone Number
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Hugo Vargas is a Group Manager at Amazon at Amazon.
Amazon
View- Website:
- amazon.com
- Employees:
- 500669
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Program ManagerAmazon Nov 2024 - Present
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Group ManagerAmazon Sep 2023 - PresentSeattle, Washington, United States
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Case ManagerAmazon Nov 2022 - PresentKennewick, Washington, United States
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RecruiterAmazon Jan 2022 - Dec 2022Seattle, Washington, United States• Lead strategic sourcing campaigns and maintained healthy candidate pipelines, resulting in an average of 1 hire per month for tech and non-tech roles.• Developed process for collecting, tracking, monitoring and analyzing candidates from DEI events, which is used by multiple teams within Amazon Games recruiting.• Managed External Team Mapping project with collection of 24K+ Gaming candidate profiles which provided insights on job function, title, location, school and degree; resulting in 100+ targeted team reach outs. • Lead team trainings for internal resource process improvement including bulk profile dupe checking through Beamery which increases individual reach out efficiency by up to 150%. • Designed warm, inviting and engaging reach out messaging resulting in a 24% response rate for tech roles.
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Program SpecialistAmazon Aug 2020 - Jan 2022Kennewick, Washington, United States• Reviewed, assessed and escalated multiple CS cases including Privacy, Offensive response, Large Scale Events and Brand impacting issues by scoping impact, engaging stakeholders and assigning to corresponding teams for root cause analysis. • Contributed to building and improving internal resources, including team SOPs and Program Priority Matrix by providing cases and vetting criteria which was used by multiple teams.• Identified and led project to consolidate list of external team stake holders which was used in 30% of our monthly Social Media escalations. • Gathered and analyzed data through use of Tableau, Heartbeat, Quip, Excel and SIM which lead to identifying and escalating high trending issues. • Demonstrated a strong understanding of business goals and objectives with a Global perspective, leading to swift and accurate action when vetting and escalating Privacy, Brand and Offensive response issues.
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Launch Specialist; Advanced TechnicianAmazon Oct 2016 - Mar 2020Kennewick, Washington, United States• Provided structure to SOP for Launch Specialist and Multi-Lingual Launch Specialist roles with clear and concise messaging regarding requirements, tasks, processes, procedures, resources, stakeholders and point of contacts. • Identified issue with missing resource, involving 4K+ weekly contacts related to device internet connectivity, leading to a tool update and a 4% PRR increase on related contacts for an 8-week period after implementation.• Led cross functional collaboration effort between Technicians, Ops Manager’s, Stakeholders and Engineers to identify, escalate, troubleshoot and broadcast issues.• Developed system for communication of escalations, troubleshooting steps and trending issues with multilingual site Ops managers, ensuring broadcast of pertinent information to frontline Technicians.• Led collaboration with development team to streamline our internal device troubleshooting system which was used by multiple Technician teams.
Hugo Vargas Education Details
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Social Sciences
Frequently Asked Questions about Hugo Vargas
What company does Hugo Vargas work for?
Hugo Vargas works for Amazon
What is Hugo Vargas's role at the current company?
Hugo Vargas's current role is Group Manager at Amazon.
What is Hugo Vargas's email address?
Hugo Vargas's email address is hu****@****zon.com
What schools did Hugo Vargas attend?
Hugo Vargas attended Universal Technical Institute, Inc..
Who are Hugo Vargas's colleagues?
Hugo Vargas's colleagues are Chandan Kumar, Saeed Saeed, Matt Keim, Mason Moody, Haidy Abdulghani, Yogesh Mehta, Jason Camacho.
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