AeroLeads people directory · profile
Hugo Ramirez Email & Phone Number
Executive Coach
at
SaaS Academy
1 work email found
@trackforce.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Who is Hugo Ramirez? Overview
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Quick answer
Hugo Ramirez is listed as Executive Coach at SaaS Academy, based in San Diego, California, United States. AeroLeads shows a work email signal at trackforce.com and a matched LinkedIn profile for Hugo Ramirez.
Hugo Ramirez previously worked as VP of Customer Success, Support at Trackforce Valiant and Director of Customer Success at Trackforce Valiant. Hugo Ramirez holds Computer Information Science from Coleman College.
Company email context
Email format at SaaS Academy
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{first_initial}{last}@trackforce.com
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AeroLeads found 1 current-domain work email signal for Hugo Ramirez. Compare company email patterns before reaching out.
Profile bio
About Hugo Ramirez
As an experienced SaaS leader with a proven track record in Customer Success, I’ve dedicated a significant portion of my career to helping companies scale while leading dynamic teams focused on delivering exceptional customer experiences, improving retention, and driving scalable growth across multiple client segments.My expertise spans building and executing digital success strategies, optimizing support operations, and developing scalable processes that align with business growth objectives. I’m passionate about driving customer engagement, enhancing revenue retention, and fostering cross-functional collaboration to unlock client value. This includes developing and implementing the right playbooks to ensure consistent customer engagement while driving operational excellence.At the core of my leadership is a commitment to seeing people grow. I believe in empowering my team members and providing them with the tools, guidance, and support to reach their full potential, which drives team performance and overall business success.
Listed skills include Sales, Leadership, Team Building, Customer Service, and 24 others.
Current workplace
Hugo Ramirez's current company
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11 roles · 16 years
Hugo Ramirez work experience
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Vp Of Customer Success, Support
CurrentLead customer success and support functions, driving value realization by aligning outcomes with business objectives, and mitigating risks. Generated 19% of company revenue from existing customers, reduced Time to Value (TTV) by 40%, and maintained high CSAT/NPS scores. Spearheaded team integration post-M&A, consolidating support systems and migrating.
Apr 2021 - Present
Director Of Customer Success
Led customer success strategies focused on retention, product adoption, and cross-functional collaboration. Reduced churn and increased customer lifetime value through data-driven decision-making and process optimization. Formalized workflows using tools like JIRA to provide actionable insights, improving service delivery.
Nov 2020 - Apr 2021
Customer Success Manager
Managed enterprise customers, ensuring successful adoption and business alignment. Reduced churn and improved satisfaction through streamlined onboarding and engagement. Collaborated across teams to mitigate risks, driving retention and upsell opportunities while optimizing Time to Value (TTV).
May 2019 - Nov 2020
Customer Success Specialist
- Operate as an advocate and adviser to manage the day-to-day aspects of marquis enterprise clients including renewals, expansions, on-boarding, implementations, training, QBRs and service/enhancement request cycles
- Manage a wide array of client relationships including business & IT stakeholders for strategic alignment as well as end users and front line managers to support daily usage/adoption in line with future planning &.
- Create & maintain collaborative business & project plans with customers to serve as an anchor point to drive established goals & KPIs
Dec 2018 - May 2019
Composer - Arranger
Self
2010 - Jan 2019
Teacher/Program Coordinator/Director Of Percussion
Jan 1999 - Jan 2018
Relationship Manager, Private Client Officer, Manager, Small Business Consultant
Managed a diverse portfolio of clients, driving client acquisition and increasing the client base by 48% YOY through a proactive, service-focused approach. Led monthly and quarterly reviews with strategic partners, while taking full ownership of customer issues and fostering long-term relationships through empathetic problem-solving. Spearheaded.
Sep 2009 - Nov 2017
Manager
Nick Rail Music
Led all aspects of business operations, focusing on key business initiatives, marketing execution, and cost management. Directed a team of salespeople, technicians, and educators, driving brand awareness and establishing the company as a household name. Developed and executed strategic financial and sales plans to achieve company goals. Recruited, trained.
Jun 2007 - Dec 2008
Sales And Marketing Consultant
Sales and Marketing Consultant | Oct 2003 – Dec 2006Consistently ranked in the top 15% of salespeople by leveraging relationship marketing and customer service skills. Identified new sales channels and market opportunities, driving improvements to the company’s sales agenda. Monitored customer satisfaction, addressing issues and delivering tailored.
Oct 2003 - Dec 2006
Technical Standards Analyst
Analyzed and evaluated all published titles in regards to Compliance Standards to determine state of completion and readiness for submission.
Feb 2001 - Nov 2002
1 education record
Hugo Ramirez education
-
Coleman College
FAQ
Frequently asked questions about Hugo Ramirez
Quick answers generated from the profile data available on this page.
What company does Hugo Ramirez work for?
Hugo Ramirez works for SaaS Academy.
What is Hugo Ramirez's role at SaaS Academy?
Hugo Ramirez is listed as Executive Coach at SaaS Academy.
What is Hugo Ramirez's email address?
AeroLeads has found 1 work email signal at @trackforce.com for Hugo Ramirez at SaaS Academy.
Where is Hugo Ramirez based?
Hugo Ramirez is based in San Diego, California, United States while working with SaaS Academy.
What companies has Hugo Ramirez worked for?
Hugo Ramirez has worked for Saas Academy, Trackforce Valiant, Self, Various High Schools, and Jp Morgan Chase Bank N.A..
How can I contact Hugo Ramirez?
You can use AeroLeads to view verified contact signals for Hugo Ramirez at SaaS Academy, including work email, phone, and LinkedIn data when available.
What schools did Hugo Ramirez attend?
Hugo Ramirez holds Computer Information Science from Coleman College.
What skills is Hugo Ramirez known for?
Hugo Ramirez is listed with skills including Sales, Leadership, Team Building, Customer Service, Management, Business Development, Customer Success, and Strategic Planning.
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