Hugo Carrijo Email & Phone Number

Londrina, Pr, Br

Co-Founder & CEO | Forward Business SchoolDriving leadership and accelerating results for companies through innovative executive education.At Forward Business School, I lead growth strategy, product development, and innovation, focusing on transforming executive education with technology-driven approaches and tangible impact. Our mission is to empower high-performance leaders and teams, aligning skills development with current market demands.

São Paulo, Sp, Br

• Develop and implement a vision and strategy for accounting products in Latin America based on team expertise, customer needs, and market trends. This effort resulted in over a 45% increase in market share and significant improvements in NPS, with a rise of 35 points in Brazil and 22 points in Argentina.• Creation and launch of core cloud products that integrated automation, artificial intelligence, and APIs. This innovation helped maintain the company's market leadership and positioned it as a cutting-edge technology reference in the cloud, supporting our reputation as the best accounting product in the Brazilian market.• Implementation of continuous improvement strategies, business intelligence, and Lean, resulting in a 40% reduction in backlog and a 25% increase in efficiency. This ensured 100% on-time delivery of product versions, with high quality and minimal errors.• Development and monitoring KPIs and OKRs, leading to exceeding performance targets, with 98% of organizational goals achieved and consistently fulfilling strategic business objectives.• Expansion of the Product team in the Latin American region, growing the number of team members by over 100%. This process included developing, mentoring, and promoting ten new leaders, creating the region's largest and most successful product team. We ensured a high-performance and satisfactory culture, reflected in an OHI of 88 points, the highest in the organization's history.

São Paulo, Sp, Br

• Leadership of over 50 professionals focused on delivering software solutions for the Brazilian tax and accounting market.• Continuous development of the main product, with constant updates and improvements, alongside error reduction, ensuring the maintenance of market leadership.• Enhancement of cloud products in the portfolio by incorporating automation and APIs, resulting in a significant increase in product usage, exemplified by the expansion from 300,000 to 8 million documents shared monthly.• Application of agile methodologies and business intelligence tools, promoting a more than 30% increase in team performance and a 35% reduction in process waste.• Optimization of operational processes to ensure efficiency and timely delivery of products, resulting in a high success rate for launches.• Implementation of people management initiatives, such as creating career plans, job cards with role descriptions, and competency matrices, resulting in a 40% increase in team satisfaction and a turnover rate below the industry average.

Göteborg, Se

• Management of all IT applications and services within the HR portfolio across the Americas, with a budget of approximately $2 million, ensuring continuous support and effective solutions for Volvo's HR operations in Brazil and the USA.• Successful implementation of agile methodologies, such as Scrum, and Problem Management practices using data-driven visual management. This resulted in a 25% increase in team efficiency and a 95% delivery accuracy.• Business intelligence and control tools usage for capacity planning and team utilization optimization, eliminating allocation and capacity planning issues while improving operational efficiency.• Reduction of operational costs by 15% through ITIL-based problem management, eliminating recurring errors and enhancing system stability and efficiency.• Successful delivery of ten major projects, including four strategic ones, with a focus on delivering value and ensuring stakeholder satisfaction and success.• Leadership of an IT team composed of an IT coordinator, solution leader, business analysts, systems analysts, and software architects. Development of the team's identity, mission, and vision resulted in a 35% increase in team satisfaction and building trust with the HR leadership.

Göteborg, Se

• Coordinated IT services and deliveries for Finance and HR portfolios across the Americas, including Curitiba, Greensboro, and New River Valley (Dublin). Oversaw maintenance and support for applications (levels 1, 2, and 3) to ensure high-quality service delivery and timely execution for over 20 critical applications.• Managed two distributed teams, including external vendors, fostering collaboration to drive IT-related changes and maintain operational excellence. Engaged directly in management to ensure stakeholder satisfaction and value delivery.• Responsible for team capacity planning, budget management, and SLA monitoring. Ensured efficient resource allocation and activity distribution, resulting in a 15% improvement in operational efficiency.• Led the restructuring of IT services in the United States, expanding the team from 2 to 7 resources and centralizing leadership in Curitiba. Implemented a new budget and aligned maintenance and project processes with the company’s global standards to support North and South America. Close collaboration with business units and adopting agile methodologies improved process efficiency and ensured IT operations effectively supported business objectives.

Göteborg, Se

• Managed IT application operations for Volvo's aftermarket and spare parts portfolio in Latin America, overseeing SLAs, budget, and process improvements based on ITIL and Agile methodologies.• Effectively led the mainframe team to ensure comprehensive service coverage and standardization, optimizing delivery in online and batch environments, and ensuring quality and adherence to KPIs.• Collaborated with business units to meet needs and resolve critical issues, effectively reallocating and managing resources.

Göteborg, Se

• Managed maintenance and support for level 2 and 3 applications based on ITIL for mainframe and Windows systems in logistics services (spare parts and aftermarket portfolio) at Volvo.• Led a team with responsibilities including planning, organizing, communicating, and tracking tasks in accordance with the Operational Level Agreement (OLA).• Implemented Lean and Kanban methodologies, introducing lean management practices to improve team efficiency.

Mountain View, California, Us

São Paulo, Sp, Br

Brookfield, Wisc., Us

London, Gb

Armonk, New York, Ny, Us

Executive Mba, Business Administration And Management, General

Xba - Xponential Business Administration, Liderança E Inovação

Master Of Business Administration - Mba, Strategic People Management

Bachelor’S Degree, Computer Engineering