Work 50-60 helpdesk tickets per week, via email, and phoneBuild and maintained successful relationships with product managers, distributors, customers, and colleaguesAnswered customers questions in timely manner, and provided a resolution Escalated certain case/ticket to higher level when requested to be resolvedManage and maintained asset managementCreate and confirm new user account in user interfaceAnalyzed GPS data to determine root causes of issues and provided resolutionsTroubleshot app and web browser issues for customersResolved issues through Zendesk and over the phone Created excel spreadsheets for tracking, auditing, and reporting purposes

Planted, watered and maintained greenhouse plants. Kept pests at bay and detected plant disease. Processed and packaged plants well to prevent damage to the plants

Installed Internet and cable TV for customers at the consumer level. Troubleshot home equipment, including personal computers, televisions, home telephone, cable coxes, and internet routers. Ran new lines from service poles to the home, and ran new cable paths as desired by the customer.

Installed, termintated, decomissioned wiring cables using proper tools.Worked with small team to complete projects.Troubleshot, repaired, and replaced parts from incidental occurences.Managed data rooms by dressing, terminating, and activating data ports.Contributed to efficient management of tools and work order processes through weekly mettings with management .

Installed residential and small business alarm systems.Worked directly with clients, sales representatives, and warehouse managers to ensure customer satifaction.Safekept, managed, and organized company equipment within personal vehicle.Upsold parts, corrected invoices, and altered client orders to fit distinctive needs.

This was my first job as a wireman. I got hired right out of graduation.

Oversaw interviewa and assisted in training and evaluating new employees. Offered great customer services when interacting with customers. Utilized register and handled various types of payment methods.