- Customer Service Management- Configuration, Management and Maintenance of Cisco Cluster Platforms WW (Cisco Callmanager, Cisco Contact Center, Cisco Unity and Cisco Presence)- Configuration and Management of Microsoft Teams- Knowledge and Management of SBC - AudioCodes Mediant session border controllers- Knowledge of Microsoft Azure- Knowledge of Active Directory- Management of Kurmi Plattform. Kurmi as a Service - UC Management and Provisioning- Knowledge of Jira… Show more - Customer Service Management- Configuration, Management and Maintenance of Cisco Cluster Platforms WW (Cisco Callmanager, Cisco Contact Center, Cisco Unity and Cisco Presence)- Configuration and Management of Microsoft Teams- Knowledge and Management of SBC - AudioCodes Mediant session border controllers- Knowledge of Microsoft Azure- Knowledge of Active Directory- Management of Kurmi Plattform. Kurmi as a Service - UC Management and Provisioning- Knowledge of Jira - Agile project management tool- Knowledge of Confluence - Create, collaborate, and organize all your work in one place- Management and Configuration of MitelInattend Console- Knowledge of PowerShell Show less

- Customer Service Management- Configuration, Management and Maintenance of Cisco Cluster Platforms WW (Cisco Callmanager, Cisco Contact Center, Cisco Unity and Cisco Presence)- Configuration and Management of Microsoft Teams- Knowledge and Management of SBC - AudioCodes Mediant session border controllers- Knowledge of Microsoft Azure- Knowledge of Active Directory- Management of Kurmi Plattform. Kurmi as a Service - UC Management and Provisioning- Knowledge of Jira… Show more - Customer Service Management- Configuration, Management and Maintenance of Cisco Cluster Platforms WW (Cisco Callmanager, Cisco Contact Center, Cisco Unity and Cisco Presence)- Configuration and Management of Microsoft Teams- Knowledge and Management of SBC - AudioCodes Mediant session border controllers- Knowledge of Microsoft Azure- Knowledge of Active Directory- Management of Kurmi Plattform. Kurmi as a Service - UC Management and Provisioning- Knowledge of Jira - Agile project management tool- Knowledge of Confluence - Create, collaborate, and organize all your work in one place- Management and Configuration of MitelInattend Console- Knowledge of PowerShell Show less

- Customer Service Management- Design, Implementation and Troubleshooting of Voip solutions- Cisco CUCM- Cisco UNITY- Cisco UCCX- Cisco CUBE- Cisco CME (Callmanager Express)- Easylynq - Billing Platform- Certification tests, Operation and Troubleshooting of UCaaS IP PBX solutions (Multi-tenant and Cloud-Based platforms)- Kandy Business Solutions - Voicis Core- Very good knowledge of Yealink and Snom equipment. Provisioning and features.- knowledge… Show more - Customer Service Management- Design, Implementation and Troubleshooting of Voip solutions- Cisco CUCM- Cisco UNITY- Cisco UCCX- Cisco CUBE- Cisco CME (Callmanager Express)- Easylynq - Billing Platform- Certification tests, Operation and Troubleshooting of UCaaS IP PBX solutions (Multi-tenant and Cloud-Based platforms)- Kandy Business Solutions - Voicis Core- Very good knowledge of Yealink and Snom equipment. Provisioning and features.- knowledge of Vmware and Vsphere. Show less

- Management and Operation of Voice Platforms, Cisco Unified Communications Manager - Cisco Unified Contact Center, - Cisco Unity, - EasyLynq - Billing Platform- Management and Operation of Voice Platforms, Siemens Hipath- knowledge of Avaya Systems- Monitoring and maintenance Frame Relay, Ethernet, MPLS, ATM and ISDN Network - Configuration and troubleshooting Cisco plataforms (Lan and Voice)… Show more - Management and Operation of Voice Platforms, Cisco Unified Communications Manager - Cisco Unified Contact Center, - Cisco Unity, - EasyLynq - Billing Platform- Management and Operation of Voice Platforms, Siemens Hipath- knowledge of Avaya Systems- Monitoring and maintenance Frame Relay, Ethernet, MPLS, ATM and ISDN Network - Configuration and troubleshooting Cisco plataforms (Lan and Voice) - Troubleshooting and resolving a range of technical issues from multiple clients (Backoffice)- Team head of the section responsible for the installation, moves, adds and changes- Preparation customer operational report Show less

- Remote Support to the End-Users (Millennium BCP, Lisbon County Council) - Troubleshooting and resolving a range of technical issues from office and field- Installation and maintenance of Siemens Telephones Systems (Hipath)- Installation and maintenance of Networks (Wired and Wireless)

- Remote Support to End-Users (Siemens Portugal and Millennium BCP) - Troubleshooting and resolving a range of technical issues from office and field- Installation and maintenance of Siemens Telephones Systems (Hipath)- Installation and maintenance of Networks (Wired and Wireless)