Hugo Rocha Email & Phone Number

State Of São Paulo, Brazil

Campinas Area, Brazil

*Key deliverables and problems solved*People Management Tools and Processes:-Effectively managed IT teams, fostering collaboration, skill development, and performance.Cloud-Based Services Implementation:-Successfully led the implementation of cloud-based services, optimizing infrastructure scalability, flexibility, and cost-effectiveness.-Collaborated with cross-functional teams to migrate critical workloads to cloud platforms mainly AWS and Azure.ZTN-Zero Trust Network Implementation - ZScaler Deployment:-Spearheaded the deployment of ZScaler, enhancing network security by providing secure access to internet resources for remote and on-premises users.-Ensured seamless integration with existing network architecture and policies.CyberArk EPM Implementation:-Implemented CyberArk Enterprise Password Vault (EPM) to manage privileged account credentials securely.-Strengthened security posture by safeguarding critical system access.Microsoft Security Features Enhancement:-Leveraged Microsoft security features (e.g., Azure AD, Intune, Defender) to protect endpoints, data, and applications.-Conducted regular security assessments and remediation activities.Compliance Achievements:-Successfully obtained SOC 2 (Service Organization Control 2) certification.-Led the ISO 27001 (Information Security Management System) certification process, ensuring adherence to international security standards.Process Improvement Initiatives:-Continuously optimized IT processes (e.g., incident management, change management, patch management).-Introduced automation and streamlined workflows to enhance efficiency.Systems development life cycle:- Spearheaded the successful migration of legacy systems to cloud-based platforms with updated architecture.- Managed end-to-end lifecycle of major IT enhancements, including planning, execution, and post-implementation support, ensuring minimal disruption and alignment with business objectives.

•Coordination of Infrastructure and Operations IT area with internal staff and third parties divided by specialties like Sysadmin, Servers, Telecom, Database, Security, Support, IT Operation;•Reducing downtime in high-impact incidents analyzing failure and orchestrating the various teams involved in restoring service;• Ensuring the availability of IT environments managing and evaluating KPIs, Capacity, Performance and Service Level (SLA);•Definition and review processes, architecture, the life cycle of IT services and suggesting new solutions for services and operational optimization;•Hiring, negotiate and manage IT vendors like AWS, IBM, HP, Microsoft, Oracle, CA etc, with follow-up meetings, analyzing indicators and coordinating actions plans in the services;•Support business areas recommending best practices, improvements and solutions according to the Multiplus IT environment as well as promote the synergy between the various teams and IT vendors;•Implementation of culture DevOps with continuous integration and delivery (CI / CD) with tools like GIT, Jenkins, Nexus, Foreman, Docker, Chef, Sonarqube, ELK, Kibana, Grafana;•Implementation of cloud services and migrate workload for AWS, Microsoft, IBM Cloud and Akamai; •Internalization of business services such as AD, DNS, DHCP, File Server, Websense and implementation of Office365;•Definition physical, logical and security architecture;•Implementation monitoring process with some tools like Zabbix, New Relic, Introscope and Nimsoft;•Migration and Data Center Consolidation at IBM;•Implementation of many business projects like, solution for Marketing and CRM Campaign Management with Sales Force, Mission Multiplus gamification solution gaining Abemd 2015 prize; integration with Software Express for expansion Multiplus channels; DataCare solution for cleaning data and implementation Siebel OM.

• Coordination of Infrastructure area with 5 analysts directly addition of third teams divided by specialties Servers, Telecom, Database, Security, Support, IT Operation (EDI);• Resolution of major incidents and critical problems;• Definition and review processes for operational optimization;• KPIs definition for measuring key indicators of the area;•Ensuring the availability of IT environments managing and evaluating KPIs, Capacity, Performance and Service Level (SLA);• Change Management in order to ensure the agreed level of availability;•Procurement, negotiation, SLA control and vendor management like AT&T, Embratel, EBAO, HP, and internal suppliers of shared services;•Definition physical and logical architecture, security, sizing and interfaces for implementation of new projects as ERP eBao system;•Definition IT Infrastructure Governance model;•DataCenter consolidation, migrating applications and services for Argentina Branch;•Implementation of Site Backup and Business Continuity Plan with mission critical services;•Development of indicators to evaluate team performance;• Startup of Chartis Insurance based on standards and guidelines of AIG Group.

Startup and building CPD and IT infrastructure of CFS Brasil, compliance with standards and requirements of AIG Consumer Finance Group.Administration and Support Infrastructure and Network Services.

Administration and Support Infrastructure and Network Services, Installation, Maintenance and Configuration Server and Systems, Connectivity, Telephony Service, email and print, Backup and Restore Process, Coordination Team of Internal and External Support, Routines Production, Implementation of New Business. Projects involved:• Upgrade of CPD with migration of servers for HP Blade Technology, installation refrigeration system, No-Break Liebert and fire protection Digisensor. • Implementation of Backup Site with critical services.• Windows Upgrade of servers and desktops following standards of Group BNP Paribas (France), as well migration applications and e-mail service from Exchange 2000 to Lotus Notes Domino Server.• Implementation VoIP at subsidiaries in Latin America of Group BNP Paribas.• Carrying out Methodology ITIL to support internal users.• Deployment of Security Policies in accordance with the Standard of ISO 17799.• Development EDI service internal using the application STCP-OFTP, which reduced 90% the cost with the service of exchange files.

Installation, maintenance and configuration servers and desktops. Management and Network Support. Internal and External users support.

Programming database software FileMaker, Maintenance and Configuration Desktop, Internal User Support, Planning and Cash Flow, Customer Service and suppliers.

Master Of Business Administration (Mba), Engineering/Industrial Management

System Information, System Project, Infrastructure, Database, Administration, Economics.