Hugo Costa Email & Phone Number

São Paulo, Brazil

Experienced Proposal Developer specializing in the creation of compelling sales and technical proposals. Skilled in translating complex technical information into persuasive and concise content that effectively communicates value propositions to clients. Adept at collaborating with cross-functional teams, including sales, engineering, and marketing, to gather essential information and incorporate it into proposals. Proficient in utilizing industry best practices and proposal management software to streamline the proposal development process. Committed to delivering high-quality proposals that drive business growth and win new opportunities.

Results-driven Proposal Developer with a strong background in quote-to-cash solutions, particularly within the IBM ecosystem. Extensive experience in crafting sales and technical proposals that showcase the value and benefits of quote-to-cash implementations. Skilled in collaborating with sales, solution architects, and subject matter experts to gather requirements and translate them into persuasive proposal content. Proficient in leveraging IBM technologies, to develop comprehensive proposals that address customer needs and drive revenue growth.Main point of contact for the sales team. Responsible for processing, leading and training the team oncomplex quote to cash operations in the US and quote to cash coordination within Sales Transaction Support area. Support to leadership team with reports, metrics, presentations, and team performance management. Agile enthusiastic, responsible to help the team keep the Agile practices going and for motivating them, removing their blockers, setting priorities and providing guidance daily.

Contract Specialist with a strong IBM background in quote-to-cash solutions, specifically within the hardware and software sales division. Proven expertise in developing comprehensive proposals and contracts that optimize the quote-to-cash process for IBM clients. Skilled in collaborating with sales teams and clients to understand requirements, negotiate contracts, and ensure compliance with legal and financial regulations. Proficient in leveraging IBM hardware solutions and quote-to-cash technologies to create tailored proposals that align with client objectives and drive successful sales outcomes. Delivered exceptional contract solutions that enhanced revenue generation, mitigated risk, and fostered long-term client relationships within the IBM HW/SW ecosystem.My role encompassed both pre and post-sales responsibilities, including contract negotiation, bid submission, dispute analysis, credit checks, and customer master record maintenance. Developed,wrote, and analyzed complex contracts and sales proposals, acting as the main point of contact for sales, project management, and technical teams.

Responsible to support Business partners in the US and Canada regarding HW operations. First point of contact for all order management matters from the moment order request was placed in the system until it was delivered to the end user, and, sometimes, for some post-delivery activities. Also, responsible for all the order changes and order status updates when needed.

As a Production Control Analyst, I held responsibility for the development, implementation, and monitoring of all key functions related to inventory transactions. My primary objective was to ensure the accuracy of these transactions across external and internal operations.One of my key responsibilities was providing strategic reporting to the Operations team. This included quarterly summaries, monthly trends, week-over-week analysis, and daily reporting. Through data analysis, I developed departmental and organizational goals, enabling effective communication across multiple levels of the business.To streamline reporting and analysis, I consolidated quarterly, monthly, and weekly summaries of inventory adjustments. This encompassed inventory discrepancies, write-offs, variances, and overall value trends. By identifying process and system gaps, I highlighted areas for optimization and automation, driving projects aimed at improving these specific areas.My expertise in data analysis and inventory management allowed me to contribute to the efficiency and accuracy of operations. Through a proactive approach, I consistently sought opportunities for improvement and worked collaboratively with cross-functional teams to drive impactful projects.

The position involved the responsibility of processing routine member account transactions, which encompassed tasks such as handling deposits, withdrawals, loan payments, transfers, and wires. Another key aspect of the role was to maintain the balance and functionality of Automated Teller Machines (ATMs) and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs).In addition to these transactional duties, there was a strong emphasis on engaging in conversations with customers. The purpose of these conversations was to identify their financial needs and offer appropriate solutions. Furthermore, a crucial part of the role was to provide high-quality referrals to suitable partners in order to ensure that customers received comprehensive assistance and support.

Responsible to communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Maintain and update filing, mailing, and database systems, either manually or using a computer. Inventory and order materials, supplies, and services.

Master Of Business Administration - Mba, Strategy & Leadership

Bachelor'S Degree, International Business Administration

Ux Design, User Experience